Servicio Nacional De Aprendizaje

SENA - VIRTUAL

SURVEY

PHASE 2

EVIDENCE
IMPLEMENTATION OF A
SURVEY IN ENGLISH

Object of investigation:

Sistegraf – Graphics Systems

Advertising company
Bogotá, D.C.

Presented
by

SHIRLEY CONTRERAS CHINCHILLA

Technology
Market management

FICHA: 1792933
 INTRODUCTION

This work focuses on conducting a survey by the company of Sistegraf for know the degree
of satisfaction of customers with respect to our products.

The company whose economic activity is the manufacture of advertising products is focuses on
the quality of printed and marked products, good customer service and timely delivery, this in
order to satisfy the final customer.

OBJECTIVE
Prepare a survey in English of customer satisfaction regarding the products and services that
Sistegraf offers.

DETAILED DESCRIPTION OF THE EVIDENCE REQUESTED

Prepare a survey in English, to obtain information about the opinions of customers about the
services of a company.

ORIENTATION
• To demonstrate what you have learned about the subject, develop a survey to find out the
opinion of customers about the services offered by a company.

For this you must take into account the following:

- You can create questions, lean on specialized web pages, such as
"Survey mono", or you can develop one or all three types of questions:

Do you have a driver’s license? Which subject do you enjoy the most at school?
( ) Yes ( ) Math
( ) No ( ) Science
( ) English
How many hours a day ( ) Foreign Language
do you spend doing ( ) History
homework? ( ) Government
( ) 0 to 1 hour ( ) Art / Music
( ) 2 to 3 hours ( ) Other
( ) 4 to 5 hours
( ) more than 5 hours
 SURVEY CUSTOMER SATISFACTION

Survey for our clients Sistegraf.

Good morning, my name is Shirley Contreras and I work in Sistegraf

in the commercial area. We would like to know your opinion in
general about our products and services offered to our customers.
Your answers can help us improve the manufacturing and services
offered by our company.
Thank you very much for your attention.

GENERAL DATA OF SISTEGRAF

Sistegraf is a graphic arts company whose economic activity is the manufacture of products such as posters,
business cards, folding boxes and advertising material, in addition to the provision of services such as digital
printing, offset printing, screen printing and embroidery, etc.

It consists of 8 people, the legal representative Gustavo Herrera, the graphic designer, plant operators and
commercial executive.

It was created in 2009 providing illustrations through creativity to obtain benefits and customer satisfaction.

Our goal is the total satisfaction of our customers, providing quality, timely delivery and excellent customer
service.

Person in charge Position:

Name of the Sistegraf Shirley Contreras
of the poll: Commercial manager
company (Graphics Systems)
City:
Gender: Woman Age: 34 Bogotà, D.C.
E-mail contacto.sistegraf@gmail.com Telephone: 317-6960535 Neighborhood: Cedritos

SISTEGRAF PRODUCTS AND SERVICES. MOST REQUESTED PRODUCTS

Card printing Card printing

Fyers Fyers
Notebooks Decals
Posters Posters
Folding boxes Notebooks
Marked pencils Marked pencils
Book separator Printed envelopes
Embroidery service Embroidery service
roup
Stamping service Advertising G

Tel:
Tel:(1)
(1)753
753 9340
9340
317
317696
6960535
0535--314
314 314 8288
8288
contacto.sistegraf@gmail.com
contacto.sistegraf@gmail.com
Bogotá,D.C.
Bogotá, D.C.
 SURVEY CUSTOMER SATISFACTION
Advertising Products and Services

Siste raf
R

Sistemas Gráficos
1. ¿ How long have you known about Sistegraf ?
La Impresión de su Producto a) One Month b) Three Months c) Six months to a year
d) More than a year

2. ¿ Would you buy products in Sistegraf ?

a) Yes b) No

3. Overall, ¿ How satisfied or dissatisfied are you with Sistegraf ?

a) Very Satisfied b) Somewhat satisfied c) Neither satisfied nor dissatisfied

d) Somewhat dissatisfied e) Very dissatisfied

4. With regard to the quality of the product and the printing and embroidery service offered by Sistegraf,
do you think they are of:

a) High quality b) Poor Quality

5. The customer service either by phone or personalized is:

a) Excellent b) Very Good c) Very Bad

6. The delivery time of the products is:

a) Timely b) Very delayed

7. ¿ How would you rate the relationship between the quality-price of the product ?

a) Excellent b) Above average c) Average

d) Below average e) Poor

8. ¿ How long have you been a customer of our company ?

a) This is my first purchase b) Less than six months c) Six months to a year

d) One year or more e) I haven`t made a purchase yet

9. ¿ How likely are you to purchase any of our products again ?

a) Extremely likely b) Very likely c) Somewhat likely

d) Not so likely e) Not at all likely
Thanks for your valuable time. Date: April 22, 2019
 10. ¿ How many card printing orders do you request per month ?

a) 1 to 2 orders b) 2 to 4 orders c) More than 5 orders

Siste raf
R

11. ¿ With respect to the designs that Sistegraf illustrates, do you think they
Sistemas Gráficos
are: ?
La Impresión de su Producto
a) Flashy b) Not flashy c) More than 5 orders

12. According to your criteria, mark a single response from 1 to 5, where 5 is the highest degree of importance
and 1 is the lowest degree of importance. ¿ How important is the development of our designs for you?

a) 1 b) 5

13. ¿ Do you consider yourself a frequent or sporadic client ?

a) Frequent b) Sporadic

14. ¿ How often do you buy the products ?

a) Daily b) Weekly c) Montly

d) Quarterly e) Biannual f) Anual

15. ¿ How responsive have we been to your questions or concerns about our products?

a) Extremely high b) Extremely low

16. ¿ What´s your general opinion about our products ?

I have been a Sistegraf customer for a year, buying products such as cards, brochures and folding boxes,
and so far the quality and delivery time are very good, I have not had any problems with the company
because they are pending from the request of the order until the delivery of the order.

17. ¿ As for the price, are you satisfied ? Describe your answer
I'm not totally satisfied since the prices are higher compared to the competition, but nevertheless,
I prefer to pay a little more for a good product in quality, timely delivery time and creativity.

18. ¿ Would you recommend the company ?

Yes, I would recommend Sistegraf for its excellent products.

19. ¿ What would you recommend to Sistegraf ?

A Sistegraf I recommend that you adjust the prices of the products in relation to those of the
competition, in addition to maintaining a legal billing record to be able to buy the products
without inconvenience with the billing.

Thanks for your valuable time. Date: April 22, 2019