3/22/2020 Chat History

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Welcome to ProBiller. A representative will be available to assist you shortly. If you want to
3/22/2020
Probiller know more about us, the link below will direct you to some helpful information. <a
3:45:30
Support: href="https://www.youtube.com/watch?v=Jf3zbBQ2D3o" target="_blank" class="iwc-
a.m.
message-link">https://www.youtube.com/watch?v=Jf3zbBQ2D3o</a>
We handle billing for over 100 different websites from Entertainment to Gaming. If you’re
3:45:30 Probiller
seeing a charge from us it would most likely be due to a membership to one of these
a.m. Support:
websites. Standby as your chat is being transferred to an agent…
3:45:34 Probiller
Mishelle has joined the conversation.
a.m. Support:
3:45:41
Mishelle: Welcome to Probiller Support. How can I help you?
a.m.
There's been a mistake with a billing I was charged with a few hours ago. I was attempting to
3:46:57 try out Pornhub's 7 day free trial, and somehow was charged $53.47? I have no idea what
Ian:
a.m. happened and I could really use some help possibly refunding that purchase and just
cancelling everything.
Here at Probiller, we handle billing for over 100 different websites. If you’re receiving
3:47:25
Mishelle: charges from us, then this would be in relation with a membership or trial created to one of
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our websites. Did you recall signing up for a membership online?
3:47:51
Ian: I did. It was supposed to be a free 7 day trial.
a.m.
3:49:28 Okay, no problem! I can help you out. First I will need to locate your file. In order for me to
Mishelle:
a.m. do so, can you please confirm the first 6 and last 4 digits of the card that’s been charged?
3:50:54
Ian: First 6: 432739 Last 4: 5374
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3:51:45
Mishelle: May I have your full name please?
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3:52:03
Ian: Ian Austin Stith
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3:52:17
Mishelle: Can you confirm the date and amount of the last charge please?
a.m.
3:53:23
Ian: 03/22/2020 $53.47
a.m.
3:53:37
Mishelle: One moment please. Thank you for your patience.
a.m.
3:55:21 I have located a free trial membership to PornhubPremium.com made on March 22, 2020.
Mishelle:
a.m. Do you recall this?
3:55:59
Ian: I do.
a.m.
3:56:25
Mishelle: Great! let me explain the charges
a.m.
There's also a purchased to a portal for TWISTYS for 53.47/one-time fee on March 22,
3:56:29
Mishelle: 2020. It's unlimited access as long as the main membership ( PornhubPremium.com ) is
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active.

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3/22/2020 Chat History

3:56:37 Mishelle: also, about your refund request, based on the terms and conditions of the site, it would be
a.m. difficult to justify a refund for this. As a billing company we must follow with terms and
conditions of the site. However, I can offer to add up to 4 months access to
PornhubPremium.com plus cancellation of the auto renewal of the account. Would you like
me to do this in order to ensure no further charges?
3:59:25 I did not mean to purchase the TWISTYS 53.47/one-time fee. That is why I am requesting a
Ian:
a.m. refund, for specifically that unintended purchase.
4:00:11 No, I would not like to accept that offer. I want all subscriptions cancelled for everything
Ian:
a.m. involving this account so that I will not receive any further charges.
4:03:06
Mishelle: let me see what more I can do, please stay online
a.m.
4:03:14 Probiller @Ian Your connection has been idle for 0:03:00. You have to type something within 0:02:00
a.m. Support: to remain active on this chat.
4:03:30
Ian: Will do.
a.m.
4:05:06 I have gotten authorization to issue a refund ( 53.47 ) as a courtesy considering the
Mishelle:
a.m. circumstances. The refund will take about 7-10 business days to be processed.
4:05:14
Mishelle: I will send you an email confirmation
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4:05:18
Ian: I greatly appreciate that.
a.m.
4:05:42
Mishelle: I'll process the cancellation as well. Rest assured no future billings will occur
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4:05:44
Mishelle: Is there anything else I can assist?
a.m.
4:06:36 If no future billings will occur, then there is nothing else I need assistance with. I really
Ian:
a.m. appreciate your help, thank you.
4:08:02
Mishelle: my pleasure to help!
a.m.
4:08:05
Mishelle: Thank you for contacting us, have a good one!
a.m.
4:08:07
Mishelle: bye
a.m.
4:08:27 Probiller
Agent has left the conversation
a.m. Support:
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