------------------- Medicare.

gov Live Chat Transcript ---------------------

Live chat Date:3/24/2024
Start Time:3:36:47 pm
End Time:3:44:55 pm
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[3:36:47 pm]: Thank you for contacting Medicare.gov Live Chat.

[3:36:50 pm]: Linor Pay bills
[3:36:52 pm]: Please wait while you are connected to an agent.
[3:40:29 pm]: You are now connected with Medicare.gov Live Chat.

Thank you for contacting Medicare.gov Live Chat. My name is Jennifer. Can you
please verify your first and last name?
[3:40:29 pm]: Jennifer May I have your first and last name?
[3:40:29 pm]: Jennifer Are you still with me?
[3:40:38 pm]: Linor Hello
[3:40:50 pm]: Jennifer May I have your first and last name please?
[3:40:55 pm]: Linor LINOR LINESES
[3:41:16 pm]: Jennifer How may I assist you today?
[3:41:27 pm]: Linor Please I’m trying to pay my health bills online but not
allowing me please help me
[3:42:15 pm]: Jennifer You are not eligible to pay your premium online at
Medicare.gov. Your Part B coverage was terminated on 07/2023.
[3:42:35 pm]: Linor I want to pay with my bank account number and routing number
[3:42:52 pm]: Jennifer If your coverage is terminated by Medicare for nonpayment of
premiums, including nonpayment of the Part B income-related monthly adjustment
amount, also known as Part B IRMAA, you will need to contact Social Security. They
will determine the conditions that must be met for Medicare to reinstate your
coverage.
[3:43:25 pm]: Jennifer Have you spoken with the Social Security Administration?
[3:43:31 pm]: Linor plsese please how can you help me
[3:43:49 pm]: Linor no I haven’t
[3:44:01 pm]: Jennifer Social Security Office Information
Address: 3300 WATTERS ROAD
PASADENA, TX 77504
Phone: 1-800-772-1213
TTY: 1-800-325-0778
Fax: 1-833-950-2414
Hours:
Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 4:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
[3:44:55 pm]: Jennifer I am sorry, but there isn't anything that I can do. You will
need to speak with Social Security to determine what they will need from you.