Sunny (1/6/2023, 4:14:47 AM): Hello, I’m your digital Advisor named Sunny!

I can
help you manage your online account and answer our most frequently asked questions.
Sunny (1/6/2023, 4:14:49 AM): Click on one of the options below to get started. I
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Sunny (1/6/2023, 4:14:50 AM): Menu Options:
Overview of Product Changes
Plan a Vacation
Manage Existing Reservations
Using My Ownership
Manage Loan and Maintenance Fees
Update Contact Information
null (1/6/2023, 4:15:21 AM): Manage Loan and Maintenance Fees
Sunny (1/6/2023, 4:15:26 AM): Menu Options:
View and Pay Maintenance Fee
Manage my Loan
null (1/6/2023, 4:20:03 AM): Good day. I am Mr & Mrs Ibanga Udo Jimmy. Resident in
Nigeria. I have been very sick and have now recovered. We were not able to pay our
maintenance fee in year 2022. I want to plead that I will do so on or before March
this year. I am very sure that the exchange rate will come down before then. Thank
you
Jose Fernando (1/6/2023, 4:22:28 AM): Hi! This is Jose Fernando C. How may I assist
you?
null (1/6/2023, 4:23:59 AM): Fernando C good day. Have just sent a message in
regards my maintenance fees for 2022
Jose Fernando (1/6/2023, 4:24:42 AM): Good day. It is good to know that you are now
fully recovered. You would need to speak directly with Portfolio Services since
your ownership is now in the foreclosure status. Their phone number is +1-800-743-
7654 or you could contact them via email to portfolioservices@mvwc.com to try and
make an arrangement.
null (1/6/2023, 4:24:54 AM): Can we chat?
Jose Fernando (1/6/2023, 4:25:44 AM): Yes, I am happy to chat with you, but I will
not be able to fully transact on your ownership because of the past due balance.
null (1/6/2023, 4:27:48 AM): Yes I know we are owing the maintenance fee for 2022
and we are making efforts to pay but what is my outstanding amount?
Jose Fernando (1/6/2023, 4:28:16 AM): US$2,388.37
null (1/6/2023, 4:32:02 AM): Please how did it get to this? Was there any increase
in the amount? Or interest on late payments?
Jose Fernando (1/6/2023, 4:34:00 AM): The balance got that point because you owe
2022 and 2023 Annual Fees, taxes for 2022 and 2023, your VSN Membership fee, a
US$25 late fee plus 1.50% of monthly interest on top of the actual balance.
Jose Fernando (1/6/2023, 4:35:24 AM): Also, there was an increase of around 6% on
the base Annual fees maintenance bill.
Jose Fernando (1/6/2023, 4:36:41 AM): The total amount owed corresponds to both
2022 and 2023 Annual Fees.
null (1/6/2023, 4:36:44 AM): Is US$2,388.37 for both years 2022 and 2023
maintenance fees?
Jose Fernando (1/6/2023, 4:36:52 AM): Correct.
null (1/6/2023, 4:39:58 AM): I do hope I can commence with installment payment and
defray it before the end of 2023 given the current increase in exchange rate.
Jose Fernando (1/6/2023, 4:40:48 AM): I would recommend you contact Portfolio
Services to see if they could allow you to make instalments, because due to the
non-payment your account is in process to be closed at this time.
null (1/6/2023, 4:41:36 AM): I will do that now, thank you