K-Bot (6/4/2023, 12:09:19 pm): Hi Fleur, K-Bot here!

Let's jump straight into how I

can help you today.
K-Bot (6/4/2023, 12:09:20 pm): Have you received an unexpected charge from Kayo
Sports? It's most likely your monthly BINGE or Flash subscription. Read more, URL:
https://help.binge.com.au/s/article/Known-issues-on-BINGE
K-Bot (6/4/2023, 12:09:21 pm): Choose a topic below:
K-Bot (6/4/2023, 12:09:22 pm): Menu Options:
Can’t access paid content
Problem logging in
Errors and Technical issues
My subscription
Why has my price changed?
Supported devices
Sports & Content on Kayo
Something else
Fleur (6/4/2023, 12:11:55 pm): Something else
K-Bot (6/4/2023, 12:11:57 pm): Please select from the below:
K-Bot (6/4/2023, 12:11:58 pm): Menu Options:
Main Menu
Search Knowledge Base
Transfer to Support Crew
Fleur (6/4/2023, 12:12:02 pm): Transfer to Support Crew
K-Bot (6/4/2023, 12:12:05 pm): Before connecting you to an agent, can you give me a
quick idea about what you need help with today?
Fleur (6/4/2023, 12:12:19 pm): Being over charged
Chin (6/4/2023, 12:12:26 pm): Hi, you're chatting with Chin.
Fleur (6/4/2023, 12:13:07 pm): Hello, I have a subscription with binge but I seemed
to be getting charged $16 every couple of days
Chin (6/4/2023, 12:13:56 pm): No worries, I will be here to help you out. Let me
pull up your account so I can check those charges.
Chin (6/4/2023, 12:14:06 pm): So I can view your account details, I have sent a
verification code via text to the mobile phone number you have registered with us.
Can you confirm the code for me, please?
Fleur (6/4/2023, 12:14:18 pm): 4338
Chin (6/4/2023, 12:15:05 pm): Thank you!
Chin (6/4/2023, 12:19:09 pm): Fleur, based on our records the only charge that we
can see here is the $10 which is for your Binge subscription.
Chin (6/4/2023, 12:19:39 pm): The $16 charge that you are seeing, is it also
showing on the card ending in 6731?
Fleur (6/4/2023, 12:19:51 pm): I have a few recent charges of $16 and I can take
pics to prove it
Chin (6/4/2023, 12:20:19 pm): Let me see, it please attach it on the paper clip
that i will send.
Fleur (6/4/2023, 12:20:20 pm): Yes