Cazbot (02/03/2024, 14:22:22): GDPR_MESSAGE: placeholder

Cazbot (02/03/2024, 14:22:24): Hi there! I’m Cazbot, Cazoo’s virtual helper.

Cazbot (02/03/2024, 14:22:25): Get started with one of the options below.

If I can't solve your question, I'll connect you to a live agent who can.
Cazbot (02/03/2024, 14:22:27): What would you like me to help you with?
Cazbot (02/03/2024, 14:22:28): Menu Options:
I'm looking to buy a Cazoo car
I've already bought a Cazoo car
I'm looking to sell my car
Something else
null (02/03/2024, 14:22:33): I'm looking to buy a Cazoo car
Cazbot (02/03/2024, 14:22:34): What would you like more information on?
Cazbot (02/03/2024, 14:22:36): Menu Options:
How buying a Cazoo car works
A specific Cazoo car
Back to start
null (02/03/2024, 14:22:43): A specific Cazoo car
Cazbot (02/03/2024, 14:22:47): What would you like to know more about?
Cazbot (02/03/2024, 14:22:48): Menu Options:
Features or specs
Service history
Car finance
Something else
null (02/03/2024, 14:22:58): Service history
Cazbot (02/03/2024, 14:23:00): RICH_TEXT:Here's an FAQ article I found in our <a
href="https://www.cazoo.co.uk/help/" target="_blank"><strong>support
centre</strong></a> that might help.
Cazbot (02/03/2024, 14:23:01): Just click 'Read FAQ' to see the full FAQ. It'll
open in a new tab with our chat, so we can continue our conversation there.
Cazbot (02/03/2024, 14:23:03): ... under 'Service history'. Browse Cazoo
cars.·····A car's service history can be recorded in a number of ways,
including:·····Onboard computers (details stored in your car's digital
system).·····Service books (hard copy paper records).·····Service documents (other
records, such as invoices and receipts).·····Cazoo Service sheets (a record of
services ...
Cazbot (02/03/2024, 14:23:04): ARTICLE_PREVIEW: Do used Cazoo cars come with
service history?
$__body ... under 'Service history'. Browse Cazoo cars.·····A car's service history
can be recorded in a number of ways, including:·····Onboard computers (details
stored in your car's digital system).·····Service books (hard copy paper
records).·····Service documents (other records, such as invoices and
receipts).·····Cazoo Service sheets (a record of services ...
$__url https://www.cazoo.co.uk/help/article/do-used-cars-come-with-service-
history-/
Cazbot (02/03/2024, 14:23:06): Was this answer helpful?
Cazbot (02/03/2024, 14:23:07): Menu Options:
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null (02/03/2024, 14:23:17): Try a different question
Cazbot (02/03/2024, 14:23:19): Okay, go ahead.
null (02/03/2024, 14:24:05): Is D019 KRE S-max still available?
Cazbot (02/03/2024, 14:24:08): I can’t seem to find any FAQs related to your
question.
Cazbot (02/03/2024, 14:24:09): Okay, let's try something else.
Cazbot (02/03/2024, 14:24:10): Pick one of the options below
Cazbot (02/03/2024, 14:24:12): Menu Options:
Ask another question
 Transfer to an agent
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null (02/03/2024, 14:24:15): Back to start
Cazbot (02/03/2024, 14:24:16): What would you like me to help you with?
Cazbot (02/03/2024, 14:24:18): Menu Options:
I'm looking to buy a Cazoo car
I've already bought a Cazoo car
I'm looking to sell my car
Something else
null (02/03/2024, 14:24:20): I'm looking to buy a Cazoo car
Cazbot (02/03/2024, 14:24:22): What would you like more information on?
Cazbot (02/03/2024, 14:24:23): Menu Options:
How buying a Cazoo car works
A specific Cazoo car
Back to start
null (02/03/2024, 14:24:25): A specific Cazoo car
Cazbot (02/03/2024, 14:24:27): What would you like to know more about?
Cazbot (02/03/2024, 14:24:28): Menu Options:
Features or specs
Service history
Car finance
Something else
null (02/03/2024, 14:24:32): Something else
Cazbot (02/03/2024, 14:24:34): Please describe what you'd like help with.
null (02/03/2024, 14:25:10): Is D019 KRE Ford S max still available?
Cazbot (02/03/2024, 14:25:12): RICH_TEXT:Here's an FAQ article I found in our <a
href="https://www.cazoo.co.uk/help/" target="_blank"><strong>support
centre</strong></a> that might help.
Cazbot (02/03/2024, 14:25:14): Just click 'Read FAQ' to see the full FAQ. It'll
open in a new tab with our chat, so we can continue our conversation there.
Cazbot (02/03/2024, 14:25:15): We don't sell any cars which have outstanding
finance due.
Cazbot (02/03/2024, 14:25:16): ARTICLE_PREVIEW: Do you sell cars that have
outstanding finance due?
$__body We don't sell any cars which have outstanding finance due.
$__url https://www.cazoo.co.uk/help/article/do-you-sell-cars-that-have-outstanding-
finance-due-/
Cazbot (02/03/2024, 14:25:18): Was this answer helpful?
Cazbot (02/03/2024, 14:25:19): Menu Options:
Yes
No, show me more
Try a different question
null (02/03/2024, 14:25:28): Try a different question
Cazbot (02/03/2024, 14:25:30): Okay, go ahead.
null (02/03/2024, 14:25:47): Ford smax
Cazbot (02/03/2024, 14:25:50): I've found one FAQ article in our <a
href="https://www.cazoo.co.uk/help/" target="_blank"><strong>support
centre</strong></a> related to your query, just click the link to learn more.
Cazbot (02/03/2024, 14:25:51): Just click 'Read FAQ' to see the full FAQ. It'll
open in a new tab with our chat, so we can continue our conversation there.
Cazbot (02/03/2024, 14:25:52): Once you've found a Cazoo car you like, you can see
a list of its interior and exterior features by clicking the "View all features"
button in the 'Features' section of the car details page.
Cazbot (02/03/2024, 14:25:54): ARTICLE_PREVIEW: Where can I see the features and
specifications for a Cazoo car?
$__body Once you've found a Cazoo car you like, you can see a list of its interior
and exterior features by clicking the "View all features" button in the 'Features'
section of the car details page.
$__url https://www.cazoo.co.uk/help/article/where-can-i-see-the-features-and-
specifications-for-a-cazoo-car-/
Cazbot (02/03/2024, 14:25:55): Was this answer helpful?
Cazbot (02/03/2024, 14:25:56): Button Selections:
Yes
No
null (02/03/2024, 14:26:09): No
Cazbot (02/03/2024, 14:26:11): Okay, let's try something else.
Cazbot (02/03/2024, 14:26:12): Pick one of the options below
Cazbot (02/03/2024, 14:26:14): Menu Options:
Ask another question
Transfer to an agent
Back to start
null (02/03/2024, 14:26:18): Transfer to an agent
Cazbot (02/03/2024, 14:26:20): I'm going to try to transfer you to an agent who can
help.
Cazbot (02/03/2024, 14:26:21): I'll just need your name and email address so we can
get in touch in case there's no-one available.
Cazbot (02/03/2024, 14:26:23): Can you please confirm your email address for me?
null (02/03/2024, 14:26:43): audreyyoung@teachers.org
Cazbot (02/03/2024, 14:26:45): And your first name?
null (02/03/2024, 14:26:53): Audrey
Cazbot (02/03/2024, 14:26:54): Finally, please confirm your last name.
null (02/03/2024, 14:27:00): Young
Cazbot (02/03/2024, 14:27:02): In a short sentence, can you please explain what
you're looking for help with?
null (02/03/2024, 14:27:40): Ford S-max D019 KRE
Cazbot (02/03/2024, 14:27:44): Okay, Audrey , I've collected your details. For your
reference, your case number is 01834923.
Cazbot (02/03/2024, 14:27:46): I'm going to try to transfer you to someone from our
Customer Support team.
Cazbot (02/03/2024, 14:27:47): Unfortunately we don’t have any agents available to
help at the moment on our live chat.
Cazbot (02/03/2024, 14:27:48): Thanks for chatting with me today. Please get in
touch again if you have any more questions.
Cazbot (02/03/2024, 14:27:50): We'll be back online from 9am-6pm. You can also
email us at support@cazoo.co.uk