Chat Bot (7/20/2022, 10:15:19 AM): Hi Amsalu , I am the Maersk Virtual Assistant.

What can I help you with?

Chat Bot (7/20/2022, 10:15:22 AM): Menu Options:
New Booking
Current Bookings/Services
Finance
I have a case number
Technical Support
Amsalu (7/20/2022, 10:15:30 AM): Transfer To Agent
Chat Bot (7/20/2022, 10:15:55 AM): Currently, there are 0 conversation(s) ahead of
you and the estimated waiting time would be 0.0 minutes. Would you like to be
transferred?
Chat Bot (7/20/2022, 10:15:57 AM): Menu Options:
Yes
No
Amsalu (7/20/2022, 10:15:59 AM): Yes
Chat Bot (7/20/2022, 10:16:02 AM): Let me transfer to one of my Customer Service
colleagues to help you further.
Monica M (7/20/2022, 10:16:18 AM): Hello Amsalu. Welcome to Maersk Customer
Service Support. You are chatting with Monica, how may I help you today?
Amsalu (7/20/2022, 10:16:25 AM): hi monica
Amsalu (7/20/2022, 10:16:40 AM): bill # 219361968
Monica M (7/20/2022, 10:16:41 AM): Hi
Amsalu (7/20/2022, 10:17:13 AM): please check the log; i myself requested for
cancellation on July 12, but it is still not cancelled
Monica M (7/20/2022, 10:18:09 AM): Hi have you placed the cancellation request
online
Amsalu (7/20/2022, 10:18:21 AM): yes dear; on July 12
Monica M (7/20/2022, 10:19:36 AM): Ok Kindly request you to send the screenshot of
the acknowledgement that you received to et.export@maersk.com so that we can
forward same and reach to team to cancel booking
Amsalu (7/20/2022, 10:20:10 AM): noted dear. thank you
Amsalu (7/20/2022, 10:21:15 AM): by the way, how can i get to the dispute team?
they are not replying to email
Monica M (7/20/2022, 10:21:25 AM): Sorry for the delay
Monica M (7/20/2022, 10:21:32 AM): They are in e-mails only