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    raquel santillan
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    The document describes a conversation between a customer (Raquel) and an AI assistant (Nicky) regarding issues with data usage while roaming in Spain with a Go mobile SIM card. Raquel purchased a 10GB day bundle but the data was deducting from her main account balance instead of the bundle. Nicky transfers Raquel to a human agent, Erika, to help resolve the problem after Raquel provides her contact details and mobile number.

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    The document describes a conversation between a customer (Raquel) and an AI assistant (Nicky) regarding issues with data usage while roaming in Spain with a Go mobile SIM card. Raquel purchased a 10GB day bundle but the data was deducting from her main account balance instead of the bundle. Nicky transfers Raquel to a human agent, Erika, to help resolve the problem after Raquel provides her contact details and mobile number.

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    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    8 views3 pages

    Untitled

    Uploaded by

    raquel santillan
    The document describes a conversation between a customer (Raquel) and an AI assistant (Nicky) regarding issues with data usage while roaming in Spain with a Go mobile SIM card. Raquel purchased a 10GB day bundle but the data was deducting from her main account balance instead of the bundle. Nicky transfers Raquel to a human agent, Erika, to help resolve the problem after Raquel provides her contact details and mobile number.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    Nicky the Bot (11/27/2022, 7:49:41 PM): RICH_TEXT:<html>Hi there!

    I'm Nicky, GO's


    friendly customer care bot assistant.</html>
    Nicky the Bot (11/27/2022, 7:49:43 PM): RICH_TEXT:<html>What can I help you with?
    </html>
    Nicky the Bot (11/27/2022, 7:49:45 PM): Menu Options:
    Internet
    TV
    Mobile
    Landline
    Bills
    MyGO / GO App
    Outlet Opening Hours
    Raquel (11/27/2022, 7:49:53 PM): MyGO / GO App
    Nicky the Bot (11/27/2022, 7:49:56 PM): RICH_TEXT:<html>Please select one of the
    items below:</html>
    Nicky the Bot (11/27/2022, 7:49:58 PM): Menu Options:
    Creating MyGO / GO app account
    Bills on MyGO / GO app
    Mobile Services on MyGO / GO app
    GO TV
    General Queries
    Previous Menu
    Main Menu
    Raquel (11/27/2022, 7:50:06 PM): Bills on MyGO / GO app
    Nicky the Bot (11/27/2022, 7:50:09 PM): RICH_TEXT:<html>Please select one of the
    items below:</html>
    Nicky the Bot (11/27/2022, 7:50:12 PM): Menu Options:
    I cannot open my bill in MyGO / GO app
    How can I create Direct Debit?
    How can I remove Direct Debit?
    How can I pay my bill?
    Checking service usage details
    Previous Menu
    Raquel (11/27/2022, 7:50:20 PM): Previous Menu
    Nicky the Bot (11/27/2022, 7:50:23 PM): RICH_TEXT:<html>Please select one of the
    items below:</html>
    Nicky the Bot (11/27/2022, 7:50:25 PM): Menu Options:
    Creating MyGO / GO app account
    Bills on MyGO / GO app
    Mobile Services on MyGO / GO app
    GO TV
    General Queries
    Previous Menu
    Main Menu
    Raquel (11/27/2022, 7:50:31 PM): Mobile Services on MyGO / GO app
    Nicky the Bot (11/27/2022, 7:50:34 PM): RICH_TEXT:<html>Please select one of the
    items below:</html>
    Nicky the Bot (11/27/2022, 7:50:36 PM): Menu Options:
    Changing data roaming limit
    I cannot buy a bundle
    Previous Menu
    Main Menu
    Raquel (11/27/2022, 7:50:49 PM): Previous Menu
    Nicky the Bot (11/27/2022, 7:50:52 PM): RICH_TEXT:<html>Please select one of the
    items below:</html>
    Nicky the Bot (11/27/2022, 7:50:54 PM): Menu Options:
    Creating MyGO / GO app account
    Bills on MyGO / GO app
    Mobile Services on MyGO / GO app
    GO TV
    General Queries
    Previous Menu
    Main Menu
    Raquel (11/27/2022, 7:51:02 PM): General Queries
    Nicky the Bot (11/27/2022, 7:51:05 PM): RICH_TEXT:<html>Please select one of the
    items below:</html>
    Nicky the Bot (11/27/2022, 7:51:07 PM): Menu Options:
    Error entering MyGO / GO app password
    How to remove a saved card
    How to update personal details
    I cannot link a mobile service
    I cannot link a billing account
    Previous Menu
    Main Menu
    Raquel (11/27/2022, 7:51:15 PM): I cannot link a mobile service
    Nicky the Bot (11/27/2022, 7:51:19 PM): RICH_TEXT:<html>There might be different
    reasons why you cannot link your mobile service. First off, the number you're
    linking must be registered to GO.</html>
    Nicky the Bot (11/27/2022, 7:51:21 PM): RICH_TEXT:<html>Your mobile service might
    also be linked to another MyGO / GO app account. So you will not be able to link
    it to a different MyGO / GO app account.</html>
    Nicky the Bot (11/27/2022, 7:51:23 PM): RICH_TEXT:<html>Was this helpful?</html>
    Nicky the Bot (11/27/2022, 7:51:25 PM): Menu Options:
    Yes
    No
    Raquel (11/27/2022, 7:51:30 PM): No
    Nicky the Bot (11/27/2022, 7:51:33 PM): RICH_TEXT:<html>Help us improve. Can you
    please tell us why this was not helpful to your situation? This is optional. If you
    do not wish to reply you do not need to give details.</html>
    Nicky the Bot (11/27/2022, 7:51:35 PM): Menu Options:
    Skip
    Raquel (11/27/2022, 7:54:04 PM): Sir im sorry im here in spain i used 10gb bundle
    for one day ,but when i used my phone it deduct to my account
    Nicky the Bot (11/27/2022, 7:54:08 PM): RICH_TEXT:<html>In this case, it's best if
    I pass you on to a support agent to help you out.</html>
    Nicky the Bot (11/27/2022, 7:54:10 PM): RICH_TEXT:<html>What language would you
    like the support agent to speak to you in?</html>
    Nicky the Bot (11/27/2022, 7:54:12 PM): Menu Options:
    English
    Maltese
    Raquel (11/27/2022, 7:54:34 PM): English
    Nicky the Bot (11/27/2022, 7:54:37 PM): RICH_TEXT:<html>Please leave a short
    description of your query, kindly including any relevant service or billing account
    number(s):</html>
    Raquel (11/27/2022, 7:58:17 PM): Sir gpm im here in spain im using Go sim while
    roaming,i activate 10gb bundle for 1day but when using my it deduct to my main
    account,APN is automatic because i used IPhone
    Nicky the Bot (11/27/2022, 7:58:20 PM): RICH_TEXT:<html>Please provide your ID no /
    passport no / C-Reg no:</html>
    Raquel (11/27/2022, 7:59:48 PM): Sir im a seaman i buy the simcard last year when i
    visit Malta
    Nicky the Bot (11/27/2022, 7:59:51 PM): RICH_TEXT:<html>Please provide your email
    address:</html>
    Raquel (11/27/2022, 8:00:26 PM): giovannidp553@gmail.com
    Nicky the Bot (11/27/2022, 8:00:29 PM): Customer Details:

    Issue: Sir gpm im here in spain im using Go sim while roaming,i activate 10gb
    bundle for 1day but when using my it deduct to my main account,APN is automatic
    because i used IPhone
    Full Name: Raquel Santillan
    Identification: Sir im a seaman i buy the simcard last year when i visit Malta
    Email: giovannidp553@gmail.com
    Nicky the Bot (11/27/2022, 8:00:31 PM): RICH_TEXT:<html>I'm transferring you to an
    agent with the necessary skills, please be patient.</html>
    Erika B (11/27/2022, 8:02:04 PM): Hello, my name is Erika, I'm currently going
    through your query. Please bear with me.
    Raquel (11/27/2022, 8:07:16 PM): Hi good evening can you help me to solve my
    problem ,why i purchase 10gb bundle for 1day and when im using internet it deduct
    to my main account,presently im here in Spain
    Erika B (11/27/2022, 8:09:51 PM): Kindly provide your mobile number
    Raquel (11/27/2022, 8:11:06 PM): 79210863

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