Bot (21/02/2024 8:00:08 PM): Hi, I'm the Help Finder Bot.

Bot (21/02/2024 8:00:08 PM): For the latest information on energy prices and
support available, please [click here](https://www.britishgas.co.uk/energy/price-
cap.html?cid=HFB_Opener_PriceCap).
A copy of this chat may be saved for training and quality purposes.

Bot (21/02/2024 8:00:08 PM): What can I help you with?

ADAM (21/02/2024 8:00:58 PM): I’ve moved to a new house and want you ti supply me
there. I no longer live at gf1 comley bank grove

Bot (21/02/2024 8:01:00 PM): Are you moving in or out of your property?

I'm moving into a property supplied by you

I'm moving out of a property supplied by you
Help with something else

ADAM (21/02/2024 8:01:09 PM): Moving out

Bot (21/02/2024 8:01:09 PM): Okay, have you moved out yet?

Yes
No

ADAM (21/02/2024 8:01:12 PM): Yes

Bot (21/02/2024 8:01:12 PM): An advisor will be able to help. We'll need your final
meter reads, a forwarding address and the name and contact details of the person
responsible for the property.
With this information we will send you an accurate final bill.

Help from an advisor

ADAM (21/02/2024 8:01:19 PM): Help from an advisor

Bot (21/02/2024 8:01:20 PM): To get help from our advisors, you can come back and
chat when they are online between:

• Mon-Fri, 8am-8pm

• Sat, 9am-5pm

Bot (21/02/2024 8:01:20 PM): What would you like to do now?

Ask another question

Finish the chat

ADAM (21/02/2024 8:01:31 PM): Ask another question

Bot (21/02/2024 8:01:31 PM): OK - What can I help you with?

ADAM (21/02/2024 8:01:46 PM): Can you transfer my account to the new address

Bot (21/02/2024 8:01:49 PM): To get help from our advisors, you can come back and
chat when they are online between:

• Mon-Fri, 8am-8pm
• Sat, 9am-5pm

Bot (21/02/2024 8:01:49 PM): What would you like to do now?

Ask another question

Finish the chat

ADAM (21/02/2024 8:01:53 PM): Finish the chat

Bot (21/02/2024 8:01:53 PM): Thanks for chatting - Have a great rest of the day!