Keerthana S (16/12/2022 08:52:40): Hi Lucas, thanks for contacting Best Buy.

I’m
Keerthana. Can we start with your order number so that I can get the status of your
order?
Lucas (16/12/2022 08:54:01): 1009775326
Lucas (16/12/2022 08:55:56): Hello good Morning ! this is the thousandth time that
I am opening the call. I have asked to speak to a supervisor about my order several
times but they are never available. It seems that there was a problem with the
billing address of my payment method that has already been corrected, they said
that it would automatically charge my card every hour to try to confirm the
purchase and there has been no charge yet. kindly ask to speak directly with a
supervisor
Keerthana S (16/12/2022 08:58:11): Lucas, our supervisors are available only after
8 AM in the morning EST ( working hours).
Keerthana S (16/12/2022 08:58:50): Can I check your order payment status and
confirm what is the exact issue is?
Lucas (16/12/2022 08:59:01): ok so now it is 7AM right ?
Keerthana S (16/12/2022 08:59:04): Yes, it is 6:58:51 EST.
Lucas (16/12/2022 08:59:07): sure
Keerthana S (16/12/2022 08:59:13): Thank y
Keerthana S (16/12/2022 08:59:23): To protect our customer's privacy and ensure I
am chatting with the correct person, I'd like to verify some details on your order.
Can you please provide these details below before we proceed with your request:

1) Full Billing Name

2) Complete Billing Address
3) Email address used to place your order
Lucas (16/12/2022 08:59:30): 1 rue des Carrieres CITQ No. 040703, Quebec City,
Quebec, QC, G1R4P5
Lucas (16/12/2022 08:59:35): lucas ferreira silva
Lucas (16/12/2022 08:59:44): lucascraft502@GMAIL.COM
Keerthana S (16/12/2022 09:00:29): The above address is not matching with your
billing address?
Lucas (16/12/2022 09:00:53): ok sorry i chaged it
Lucas (16/12/2022 09:00:55): one sec
Keerthana S (16/12/2022 09:00:57): Please recheck and help me with correct billing
address that used in your order?
Lucas (16/12/2022 09:01:17): 99bank street, suite 1420,
ottawa, ON, K1P 1H4
Keerthana S (16/12/2022 09:01:56): That matches
Keerthana S (16/12/2022 09:02:14): BenQ 4K UHD HDR Smart Home Theatre Projector
(TK850i) 1
Keerthana S (16/12/2022 09:02:42): Make sure your the billing address that exactly
matched your bank record without any single mismatch?
Keerthana S (16/12/2022 09:03:27): Our last agent was escalate to verify manually,
it will take 24 to 48 hours to verify and send confirmation email.
Lucas (16/12/2022 09:03:50): the address is correct
Keerthana S (16/12/2022 09:04:00): Your payment will confirm today within end of
the day.
Lucas (16/12/2022 09:04:53): ok
Lucas (16/12/2022 09:04:59): thank you
Lucas (16/12/2022 09:05:15): i call later to talk with the supervisor
Lucas (16/12/2022 09:05:23): have a nice day !