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  • Group 1 - Apologizing Letter

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    ednadia
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    Sparks Energy apologizes for providing Kumar with an inaccurate bill that did not match the information previously given. They take full responsibility for the mistake made by their customer service in giving incomplete details. The extra connection fee has been removed and the fixed bill is attached. Steps are being taken to ensure this type of problem does not occur again and customer feedback is valued.

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    Sparks Energy apologizes for providing Kumar with an inaccurate bill that did not match the information previously given. They take full responsibility for the mistake made by their customer service in giving incomplete details. The extra connection fee has been removed and the fixed bill is attached. Steps are being taken to ensure this type of problem does not occur again and customer feedback is valued.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    9 views2 pages

    Group 1 - Apologizing Letter

    Uploaded by

    ednadia
    Sparks Energy apologizes for providing Kumar with an inaccurate bill that did not match the information previously given. They take full responsibility for the mistake made by their customer service in giving incomplete details. The extra connection fee has been removed and the fixed bill is attached. Steps are being taken to ensure this type of problem does not occur again and customer feedback is valued.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Sparks Energy 12nd May 2022

    Auckland 1010

    16 Main Street
    PO Box 1235
    Auckland 2104

    Dear Mr. Kumar,


    We sincerely apologize for the bill you received did not match with the information we gave
    before. We realize this is entirely our customer service’s mistake for providing incomplete
    information to you.
    We take full responsibility to remove the extra connection fee and have attach your fixed bill.
    We are taking all the necessary steps to make sure that this type of problem does not happen
    again.
    Our company values all of our customers and any feedback that is provided. Please feel free to
    contact me personally to discuss any concerns that you may have in the future. We look forward
    to continuing our relationship with you and hope that we can serve you once again.

    Yours Faithfully,

    Bora Syne
    Operational Manager,
    Member Grup:
    Hairunnisak (01)
    Ni Made Yunita Anggreni (04)
    Ni Komang Swasti Dewi (05)
    Putu Eka Kusuma Wardani (06)

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