Sarah S (30/12/2022, 08:18:23): Hello Brenda Veloz, thank you for contacting

Converse Customer Service. I'm Sarah , are you inquiring about an existing order?
Me (30/12/2022, 08:18:36): Hey Sarah! Yes
Sarah S (30/12/2022, 08:18:53): I would be happy to help out with your order! For
verification purposes, could I get the order number as well as the name on the
order, with the full billing address please?
Me (30/12/2022, 08:19:48): #205705592, Brenda Veloz. 137 Vista Dr, Easton,
Pennsylvania, US
Sarah S (30/12/2022, 08:20:03): Thanks! I'll just be a moment as I pull up your
information.
Me (30/12/2022, 08:20:10): Okay!! Thanks
Sarah S (30/12/2022, 08:20:39): How can I help you out with your order today,
Brenda?
Me (30/12/2022, 08:21:40): I would like to know why they canceled my order, that
is, I did not cancel it and they sent me a message saying that it had been
canceled.
Sarah S (30/12/2022, 08:23:04): I will look into this for you, I am sorry to hear
this.
Me (30/12/2022, 08:23:35): Okay! Thanks
Sarah S (30/12/2022, 08:24:19): I’m still looking into this for you; thanks for
your patience.
Me (30/12/2022, 08:25:30): Okay
Sarah S (30/12/2022, 08:26:20): It looks like only one item has been canceled,
Brenda. The lift platforms in stone mauve have been canceled due to the item being
out of stock. The other item is still in submitted status and has not been
canceled.
Sarah S (30/12/2022, 08:26:37): It can take up to 10 business days for the pre-
authorization hold to release onto your original payment method for the pair that
was canceled.
Me (30/12/2022, 08:28:07): Okay!!
Me (30/12/2022, 08:28:31): Well, I’m glad to know! Thank you Sarah!
Sarah S (30/12/2022, 08:28:40): No problem! Is there anything else I can help you
with today?
Me (30/12/2022, 08:29:09): So in about 10 days I would have my money back for the
pair that was canceled?
Sarah S (30/12/2022, 08:29:30): Yes.
Sarah S (30/12/2022, 08:29:53): At checkout you have a pre-authorization hold
placed on the card, when the item ships, the pre-authorization is refunded and then
you are only charged for the item which ships.
Me (30/12/2022, 08:30:16): Okay!!! That would be all! Thank you, Sarah
Sarah S (30/12/2022, 08:30:51): No problem. Thank you for contacting converse.com.
I hope you have a wonderful day!