Jada P (6/27/2022, 2:35:33 p.m.

): Hello Ana Uribe, thank you for contacting

Converse Customer Service. I'm Jada , are you inquiring about an existing order?
Me (6/27/2022, 2:35:49 p.m.): Hola podría ser en español por favor
Jada P (6/27/2022, 2:37:07 p.m.): Sorry, we don't have anyone who speak Spanish.
But I can try my best to help you.
Me (6/27/2022, 2:37:15 p.m.): Ok
Jada P (6/27/2022, 2:38:13 p.m.): Hello Anna, are you inquiring about an existing
order?
Me (6/27/2022, 2:38:54 p.m.): could you help me to return some shoes what happened
that I ordered some size 5 and they didn't fit me and I returned them and now I
ordered 7 and they didn't fit me either I don't understand what the cans are like
Me (6/27/2022, 2:39:20 p.m.): I already did it but it lets me do it
Me (6/27/2022, 2:40:23 p.m.): Hello
Jada P (6/27/2022, 2:40:30 p.m.): May I, have the order number.
Me (6/27/2022, 2:41:10 p.m.): I don't remember it but it's the last order I made
Jada P (6/27/2022, 2:42:08 p.m.): Do you remember, when the order was placed.
Me (6/27/2022, 2:42:13 p.m.): I need to leave the chat to review
Me (6/27/2022, 2:43:20 p.m.): 06/9/22
Jada P (6/27/2022, 2:44:01 p.m.): I would be happy to look into that for you before
we move forward, we need to verify some information. May I have your first and
last name as well as your full billing address including the following:
• State
• City
• Zip code
Me (6/27/2022, 2:44:31 p.m.): Ok
Me (6/27/2022, 2:44:35 p.m.): Ana uribe
Me (6/27/2022, 2:44:50 p.m.): 3433 sw 36 th st Oklahoma City ok 73119
Jada P (6/27/2022, 2:47:07 p.m.): Thank you, Was the order placed on June 6 for 4
items.
Me (6/27/2022, 2:47:16 p.m.): Yes
Jada P (6/27/2022, 2:48:50 p.m.): Just to confirm you wanted, to return the shoes.
Me (6/27/2022, 2:49:08 p.m.): Yes
Me (6/27/2022, 2:49:36 p.m.): yes because I don't have any left
Jada P (6/27/2022, 2:49:37 p.m.): Was there a return, label in the box.
Me (6/27/2022, 2:49:53 p.m.): No
Jada P (6/27/2022, 2:50:26 p.m.): Sorry, what do you mean by there wasn't any left
Me (6/27/2022, 2:50:31 p.m.): I wanted to do it through the application but it
won't let me
Me (6/27/2022, 2:51:12 p.m.): they are to big for me
Jada P (6/27/2022, 2:52:25 p.m.): Have you tried, going on Converse.com and
clicking on order status. Then it will tell you to make a return.
Me (6/27/2022, 2:53:36 p.m.): yes but he only let me do the brown ones of the
others he won't let me
Jada P (6/27/2022, 2:54:53 p.m.): Which one did you want to return?
Me (6/27/2022, 2:55:24 p.m.): none of the 4 pairs fit me
Jada P (6/27/2022, 2:56:10 p.m.): I understand, but which shoes you were unable to
return.
Me (6/27/2022, 2:56:44 p.m.): None
Jada P (6/27/2022, 2:57:25 p.m.): Which shoe, did you get to return.
Me (6/27/2022, 2:57:28 p.m.): I put him to make the return and he just says sorry
you can't
Me (6/27/2022, 2:57:59 p.m.): the 4 pairs that I grabbed
Jada P (6/27/2022, 2:59:30 p.m.): One moment please, well I look into this for you.
Me (6/27/2022, 2:59:54 p.m.): Ok thanks
Jada P (6/27/2022, 3:02:25 p.m.): I do see here, that 2 shoes is a custom shoe and
the other 2 are inline shoe? correct.
Me (6/27/2022, 3:02:58 p.m.): Yes
Jada P (6/27/2022, 3:04:21 p.m.): I do see here that a return Return Requested, was
already made for one of the shoes.
Me (6/27/2022, 3:05:05 p.m.): yes i did it but he wouldn't let me from the others
Jada P (6/27/2022, 3:08:01 p.m.): Yeah I do see here that the 2 custom shoes,
status is shipped. That is why your unable to return them. The order hasn't
processed yet in our systems to delivered, I do see here that you have gotten both
custom shoes today.
Me (6/27/2022, 3:08:41 p.m.): if they just arrived
Me (6/27/2022, 3:09:35 p.m.): but can you help me with the other pair
Me (6/27/2022, 3:10:01 p.m.): When the others are processed I can do it and see if
it will let me
Jada P (6/27/2022, 3:11:51 p.m.): I am going to email you a new return label, then
you can put all the shoes in the box and bring it to UPS.
Me (6/27/2022, 3:12:25 p.m.): Ok thanks
Me (6/27/2022, 3:12:52 p.m.): Are you going to make all 4 pairs or just 2?
Jada P (6/27/2022, 3:14:18 p.m.): Would you like them, as one return label or in 2
Me (6/27/2022, 3:14:48 p.m.): One
Jada P (6/27/2022, 3:16:10 p.m.): Okay, I am going to email you a new return label
and you can just put that on the box with all 4 pairs of shoes and bring it to UPS.
Me (6/27/2022, 3:17:53 p.m.): Ok
Me (6/27/2022, 3:18:25 p.m.): thank you very much for the help have a nice evening
Jada P (6/27/2022, 3:18:34 p.m.): I have go ahead, created that one return label
for you for the 4 pairs of shoes.
Me (6/27/2022, 3:18:54 p.m.): Ok
Jada P (6/27/2022, 3:18:57 p.m.): To return an order, you will have to attach the
return label to the box and drop it off at your nearest UPS facility. It typically
takes 3-5 business days to arrive at our warehouse and 3-5 business days for us to
process the return. You will then receive the refund within 7-15 business days,
depending on your financial institution.
Me (6/27/2022, 3:19:29 p.m.): Ok
Jada P (6/27/2022, 3:19:50 p.m.): Anything else, I can help you with today.
Me (6/27/2022, 3:20:29 p.m.): it would not be all thank you very much God bless you