Sourabh S (5/14/2022, 6:14:53 AM): Hi! My name is Sourabh.

Give me a few seconds to

pull up your account info
Sourabh S (5/14/2022, 6:15:15 AM): Thank you for contacting DoorDash support, I'll
be more than glad to assist you with your issue today.
Shake (5/14/2022, 6:15:15 AM): Ok
Sourabh S (5/14/2022, 6:16:08 AM): Could you please elaborate me your concern?
Shake (5/14/2022, 6:16:11 AM): My problem is first thing first you guys need to
update your damn navigation it takes you in a big ass circle over and over until u
find the place you’re going to
Sourabh S (5/14/2022, 6:17:35 AM): I can understand your concern is related to
navigation app. I am sorry for the inconvenience caused. I understand how
frustrating it can be for you. I will certainly look into this for you.
Sourabh S (5/14/2022, 6:17:48 AM): Sometimes navigation apps maps may show the an
incorrect geo pin for certain addresses.
The best thing I can advise is to try a different navigation app. Some options
include Google, Waze, or Apple maps. Let me know if it will work.
Shake (5/14/2022, 6:17:55 AM): 2nd problem yesterday my deliwvery i did for Joseph
from 7-11 they were really late with the order when I went in store they hadn’t
even started on the order I was standing in line and told them hello can u guys get
the order I’m going to be late and finally they did it I completed the order when
it really wasn’t because last time u guys marked me a violation for being ten min
late when it wasn’t my fault
Sourabh S (5/14/2022, 6:18:56 AM): I can understand your concern is related to long
wait at merchant. I am sorry for the inconvenience caused. I understand how
frustrating it can be for you. I will certainly look into this for you.
Shake (5/14/2022, 6:20:04 AM): It took me a whole hour to do two deliveries and all
I got paid was 13.50 that is rwdiculous do you know what gas prices are like in
California we are at $6 a gallon and when we skip the low paying deliveries it
counts against us as the accepting rate that is not right
Sourabh S (5/14/2022, 6:20:56 AM): If you are comfortable waiting for one or two
minutes, I will go ahead and check the details for you and have the answer for you
shortly.
Shake (5/14/2022, 6:21:18 AM): Yea
Sourabh S (5/14/2022, 6:22:52 AM): Thank you for your patience.
Sourabh S (5/14/2022, 6:23:00 AM): To help make ratings more fair, we remove any
Customer Ratings you receive that are below 5 stars in certain situations such as
long wait times (>10 minutes), or system-wide outages . You can learn more about
ratings in our Dasher Help Center.
Sourabh S (5/14/2022, 6:23:06 AM):
https://help.doordash.com/dashers/s/article/Dasher-Ratings-Explained?language=en_US
Shake (5/14/2022, 6:23:06 AM): You guys are giving . Deliveries that are like 12-13
miles away and paying $5 like come on now
Sourabh S (5/14/2022, 6:23:42 AM): Sorry for the situation all the deliveries are
system generated.
Shake (5/14/2022, 6:24:02 AM): Well you guys should update your system how does
that make any SENCE
Shake (5/14/2022, 6:24:39 AM): I worked a whole hour for 2 deliveries made only
13.50 minimum wage is California is higher than that and I literally drove like 30
miles
Sourabh S (5/14/2022, 6:24:47 AM): i assure you that customer Ratings are
automatically removed only in certain situations,such as long wait times (>10
minutes), or system-wide outages and our Support team cannot remove or adjust your
ratings.
Shake (5/14/2022, 6:24:56 AM): I just feel like you guys are taking advantage of us
itt is not right
Shake (5/14/2022, 6:25:12 AM): This is not about a rating
Sourabh S (5/14/2022, 6:25:34 AM): It would be appreciable if you could confirm me
if the order was from?
Shake (5/14/2022, 6:25:55 AM): Both in riverside
Shake (5/14/2022, 6:26:10 AM): Anyways have a good day I clearly see you guys don’t
care