LAV KUSH (11/22/2022, 4:39:00 PM): HI

Monika T (11/22/2022, 4:39:05 PM): Thank you for contacting Dell Basic Warranty
Support. My name is Monika.
Monika T (11/22/2022, 4:39:10 PM): Hello , How are you doing today?
LAV KUSH (11/22/2022, 4:39:12 PM): MONIKA
LAV KUSH (11/22/2022, 4:39:15 PM): FINE
LAV KUSH (11/22/2022, 4:39:17 PM): KEYBOARD NOT WORK SOUND VIBRATE & TYPE C IS
DISCONNECTING REGULARLY
LAV KUSH (11/22/2022, 4:39:29 PM): PLZ CANCEL MY EXISTING SERVICE REQUEST
Monika T (11/22/2022, 4:39:38 PM): Okay
LAV KUSH (11/22/2022, 4:39:42 PM): YES
Monika T (11/22/2022, 4:39:50 PM): Please share the service request number
LAV KUSH (11/22/2022, 4:40:28 PM): 156366888
Monika T (11/22/2022, 4:40:37 PM): Okay
LAV KUSH (11/22/2022, 4:40:42 PM): I am unable to create new request
Monika T (11/22/2022, 4:40:44 PM): Thank you for servuce request number
LAV KUSH (11/22/2022, 4:40:56 PM): welcome
Monika T (11/22/2022, 4:41:06 PM): Please allow me few minutes to check the case
details
LAV KUSH (11/22/2022, 4:41:22 PM): okk
Monika T (11/22/2022, 4:42:06 PM): Thank you for being online
LAV KUSH (11/22/2022, 4:42:11 PM): yes
LAV KUSH (11/22/2022, 4:42:18 PM): welcome
Monika T (11/22/2022, 4:42:19 PM): As per the details, parts are delivered at
technician place
Monika T (11/22/2022, 4:42:33 PM): You want the service at 9 am shap.
LAV KUSH (11/22/2022, 4:42:41 PM): but your engineer did not visited on time
Monika T (11/22/2022, 4:42:46 PM): May I know the reason why do you want to cancel
the service?
LAV KUSH (11/22/2022, 4:43:00 PM): yes but i will now not avaialble in day time at
that place
LAV KUSH (11/22/2022, 4:43:07 PM): so i wanna place new order
LAV KUSH (11/22/2022, 4:43:24 PM): & its speaker also start vibrating
LAV KUSH (11/22/2022, 4:43:34 PM): so plzz cancel it
Monika T (11/22/2022, 4:43:39 PM): Do you want to change the address?
LAV KUSH (11/22/2022, 4:43:49 PM): i want it to cancel its
Monika T (11/22/2022, 4:44:10 PM): May I know the reason why do you want to cancel
the service?
LAV KUSH (11/22/2022, 4:44:36 PM): because service team have taken time but not
visited the place
LAV KUSH (11/22/2022, 4:44:51 PM): & I want to add parts
Monika T (11/22/2022, 4:45:02 PM): Let me explain the procedure now
LAV KUSH (11/22/2022, 4:45:04 PM): Speaker &
LAV KUSH (11/22/2022, 4:45:10 PM): can you call
Monika T (11/22/2022, 4:45:22 PM): I can explain it here
LAV KUSH (11/22/2022, 4:45:26 PM): okk
LAV KUSH (11/22/2022, 4:45:29 PM): plzz
Monika T (11/22/2022, 4:48:01 PM): We can't add any part randomly. We need to give
the justification when we replace any part. If any service is work in progress then
we could not book another service. We could wait to complete that service.
LAV KUSH (11/22/2022, 4:48:50 PM): then you can cancel it na
Monika T (11/22/2022, 4:48:53 PM): If you take the service then technician will
replace the faulty part and check the speaker issue as well
LAV KUSH (11/22/2022, 4:48:57 PM): i will make testing it
LAV KUSH (11/22/2022, 4:49:16 PM): he willl visit again and again
LAV KUSH (11/22/2022, 4:49:23 PM): its a buisness laptop
LAV KUSH (11/22/2022, 4:49:33 PM): & i dont want to waste my time
LAV KUSH (11/22/2022, 4:49:40 PM): so iwill order again
Monika T (11/22/2022, 4:49:44 PM): IF speaker need to replace after troubleshooting
then technician will book the service for speaker onsite
LAV KUSH (11/22/2022, 4:49:44 PM): kindly cancel it
LAV KUSH (11/22/2022, 4:50:02 PM): I dont want to visit multiple time
LAV KUSH (11/22/2022, 4:50:06 PM): kindly cancel it
LAV KUSH (11/22/2022, 4:50:21 PM): its alredy been 5 days your engineer did not
visited
Monika T (11/22/2022, 4:50:26 PM): Let me check what I can do best for you now
LAV KUSH (11/22/2022, 4:50:32 PM): cancel it
LAV KUSH (11/22/2022, 4:50:35 PM): plzz
Monika T (11/22/2022, 4:50:45 PM): I am checking about it
LAV KUSH (11/22/2022, 4:50:51 PM): okk
Monika T (11/22/2022, 4:50:57 PM): Where do you want the service now?
LAV KUSH (11/22/2022, 4:51:08 PM): i will book it later
LAV KUSH (11/22/2022, 4:51:19 PM): i want complete issue rectification
Monika T (11/22/2022, 4:51:31 PM): Are you with the system now?
LAV KUSH (11/22/2022, 4:51:34 PM): cancel it
LAV KUSH (11/22/2022, 4:51:41 PM): no
Monika T (11/22/2022, 4:51:47 PM): Okay
LAV KUSH (11/22/2022, 4:52:24 PM): can you cancel it
LAV KUSH (11/22/2022, 4:52:40 PM): ?
Monika T (11/22/2022, 4:53:40 PM): I am checking about it
Monika T (11/22/2022, 4:53:46 PM): Let me check with my senior
LAV KUSH (11/22/2022, 4:53:49 PM): what the hell is it
LAV KUSH (11/22/2022, 4:53:57 PM): still you are checking
LAV KUSH (11/22/2022, 4:54:10 PM): Service should be done in 1 days & not 5 days
LAV KUSH (11/22/2022, 4:54:18 PM): plzz cancel it
Monika T (11/22/2022, 4:54:59 PM): Thank you for being online
Monika T (11/22/2022, 4:55:05 PM): I appreciate your time and patience
Monika T (11/22/2022, 4:55:39 PM): I could cancel the service we need to give the
proper reason of cancellation.
LAV KUSH (11/22/2022, 4:55:55 PM): its not done on time
LAV KUSH (11/22/2022, 4:56:01 PM): thats the proper reason
Monika T (11/22/2022, 4:56:37 PM): I apologies for the delay in service
Monika T (11/22/2022, 4:56:44 PM): Service is delayed due to part delay
Monika T (11/22/2022, 4:57:08 PM): It takes time to deliver the part from warehouse
to technician place
Monika T (11/22/2022, 4:57:28 PM): Once technician received part technical call to
fix the ETA
Monika T (11/22/2022, 4:57:43 PM): As per the details, you want to change the pin
code
Monika T (11/22/2022, 4:58:13 PM): May I know what is the distance between these 2
pin codes which is shared by you?
LAV KUSH (11/22/2022, 4:58:21 PM): 30 km
Monika T (11/22/2022, 4:58:33 PM): Okay
LAV KUSH (11/22/2022, 4:58:38 PM): part was on time dear
LAV KUSH (11/22/2022, 4:58:56 PM): its your service executive delay &
LAV KUSH (11/22/2022, 4:59:12 PM): I will upload all such wrong excuses
LAV KUSH (11/22/2022, 4:59:28 PM): & wasting your buisness customers time
LAV KUSH (11/22/2022, 4:59:46 PM): Now going to issue the report on twitter
LAV KUSH (11/22/2022, 4:59:58 PM): public will see the issue genuinely
LAV KUSH (11/22/2022, 5:00:16 PM): parts was on time & your engineer cant visit on
time
LAV KUSH (11/22/2022, 5:00:20 PM): thanks
Monika T (11/22/2022, 5:00:23 PM): I am apologies for inconvenience
LAV KUSH (11/22/2022, 5:00:31 PM): i dont have time
LAV KUSH (11/22/2022, 5:00:37 PM): for such bullshits
Monika T (11/22/2022, 5:00:39 PM): We can share the feedback with the technician
team
LAV KUSH (11/22/2022, 5:00:42 PM): please leave
Monika T (11/22/2022, 5:00:54 PM): I will cancel the service as you want
LAV KUSH (11/22/2022, 5:00:56 PM): have a good day dell team
LAV KUSH (11/22/2022, 5:01:04 PM): kindly dont do
Monika T (11/22/2022, 5:01:25 PM): Please share the best time to reach you to
perform troubleshooting for speaker
LAV KUSH (11/22/2022, 5:01:32 PM): now public will see how you all lie & waste
your customer valueable time
LAV KUSH (11/22/2022, 5:02:08 PM): I have saved the chat details
Monika T (11/22/2022, 5:02:08 PM): I am not wasting your time and value your time
LAV KUSH (11/22/2022, 5:02:39 PM): that will see our twitter & youtube viewer and
your customers too
LAV KUSH (11/22/2022, 5:02:46 PM): that how you all lie
LAV KUSH (11/22/2022, 5:03:14 PM): last time its base was not correctly set & all
base rubber is left
Monika T (11/22/2022, 5:03:15 PM): I am sharing the correct information
LAV KUSH (11/22/2022, 5:03:30 PM): you told you cant cancel ,
LAV KUSH (11/22/2022, 5:03:37 PM): then part was delayed
LAV KUSH (11/22/2022, 5:03:48 PM): then you cant add parts
LAV KUSH (11/22/2022, 5:04:05 PM): all such is lie as per your chat & dell website
LAV KUSH (11/22/2022, 5:04:09 PM): thanks dear
LAV KUSH (11/22/2022, 5:04:30 PM): kindly share my contact no to your senior most
Monika T (11/22/2022, 5:05:16 PM): Let me call you
Monika T (11/22/2022, 5:05:21 PM): Please receive the call
LAV KUSH (11/22/2022, 5:05:45 PM): plzz dont do
LAV KUSH (11/22/2022, 5:05:53 PM): you will just waste my time
Monika T (11/22/2022, 5:06:38 PM): I am apologies for the inconvenience
LAV KUSH (11/22/2022, 5:08:15 PM): okk
Monika T (11/22/2022, 5:08:59 PM): I have cancelled the existing service for you.
Monika T (11/22/2022, 5:09:06 PM): Do you want me to create new service?
Monika T (11/22/2022, 5:09:24 PM): Or do you wish to wait for that? Including
speakers
LAV KUSH (11/22/2022, 5:10:05 PM): including speaker & type c port
LAV KUSH (11/22/2022, 5:10:19 PM): base rubber
LAV KUSH (11/22/2022, 5:10:33 PM): its get away from base