Nickname: Andreea

Email: andreea.morosan@yahoo.co.uk
Started at: 22nd February 2022 at 14:21

Pre-Ticket Data
Something else

Wiesaam
14:21: Hi Andreea my name is Wiesaam, how can I help you today?

Andreea
14:23: Hi I'm wodring if you're stiil collecting the empty bottles? As is the second time that no one picked it up when they
delivered the regular order?!

Wiesaam
14:23: I'm sorry to hear that Andreea, if you can give me your first line of address and postcode I'll certainly look into this
for you?

Andreea
14:23: And we have quite a lot, just let us know and we'll throw it way

Andreea
14:25: 1 south road Po61qb

Andreea
14:25: Thank you

Wiesaam
14:25: Thank you Andreea, I'll look into this for you now, it may take a few minutes. Whilst you're waiting, you may like to
know that we have an app. It's the most convenient way to change and place orders on the go! Just search Milk and
More on the App Store or Google Play

Andreea
14:26: Oo thanks

Wiesaam
14:28: Thank you for you patience Andreea. Please accept my sincere apologies for the inconvenience caused
regarding your empty bottles not being collected. I have now escalated the matter to your local delivery centre to ensure
that your milkman collects them on your next delivery day. Is there anything else I can assist you with today?

Wiesaam
14:30: Are you still there Andreea?

Wiesaam
14:32: I haven't heard from you in a while Andreea, are you still there?

Wiesaam

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14:33: I have to close this chat now due to inactivity, thanks for getting in touch. I am glad I was able to help. If you have
time could you please fill out our surveys at the end of the chat, your feed back will be most helpful to our business so
that we know where we should improve to make your customer journey easier. It will just take a minute. Thank you so
much for getting in touch. Take care! Stay safe!

Ended at: 22nd February 2022 at 14:38

Ticket ID: Milkandmore-997bfe9ce3fe599794eff8ce589b4f7a
Total Time: 00 hours 17 min 15 sec

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