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    The customer inquired about the delivery status of an order placed the previous day. The agent checked the order details and confirmed that since the order was placed after the cutoff time but same-day delivery was selected, the items would be delivered later that same day starting at 4pm, pending any traffic or weather issues. The agent provided the order number to look up and assured delivery would occur that day as requested.

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    The customer inquired about the delivery status of an order placed the previous day. The agent checked the order details and confirmed that since the order was placed after the cutoff time but same-day delivery was selected, the items would be delivered later that same day starting at 4pm, pending any traffic or weather issues. The agent provided the order number to look up and assured delivery would occur that day as requested.

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    © All Rights Reserved
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    6 views1 page

    Transcript

    Uploaded by

    nikxxzani
    The customer inquired about the delivery status of an order placed the previous day. The agent checked the order details and confirmed that since the order was placed after the cutoff time but same-day delivery was selected, the items would be delivered later that same day starting at 4pm, pending any traffic or weather issues. The agent provided the order number to look up and assured delivery would occur that day as requested.

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    © All Rights Reserved
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    of 1

    Machines Customer Care (28/04/2022, 13:53:22): Hi, I’m Machines Customer Care, a

    digital assistant. Welcome to Machines.


    Machines Customer Care (28/04/2022, 13:53:23): Menu Options:
    Delivery Status
    Pickup Status
    Invoice
    Instalments
    Service Related
    Exchange/Cancel/Refund
    Transfer To Agent
    End Chat
    Nik (28/04/2022, 13:53:28): Delivery Status
    Machines Customer Care (28/04/2022, 13:53:30): Standard shipping/same day delivery
    period:

    🚚 Shipping :
    Peninsular Malaysia : 2-4 working days
    East Malaysia : 5-7 working days

    🚚 Same Day Delivery :


    4pm onwards (Orders before 12pm)
    Machines Customer Care (28/04/2022, 13:53:32): Click this link to track your order!
    https://www.machines.com.my/pages/tracking
    Machines Customer Care (28/04/2022, 13:53:33): Menu Options:
    Main Menu
    Transfer To Agent
    End Chat
    Nik (28/04/2022, 13:53:37): Transfer To Agent
    Nik (28/04/2022, 13:59:41): Hi
    Muhamad A (28/04/2022, 13:59:52): Hi! how can we assist you?
    Nik (28/04/2022, 14:00:11): I’ve ordered yesterday with order #141267
    Nik (28/04/2022, 14:00:50): Is it possible that i will receive the items today?
    Nik (28/04/2022, 14:01:43): Since i ordered after the cut off time but i chose the
    date on today
    Muhamad A (28/04/2022, 14:03:16): Give us a moment to check further on your order.
    Nik (28/04/2022, 14:03:33): Sure
    Muhamad A (28/04/2022, 14:05:55): Based on your Order it will proceed for delivery
    by today. Estimation to be delivered start from 4 pm onwards as it will also
    depends on traffic and weather.
    Nik (28/04/2022, 14:06:18): Okay. Just to get confirmation on this
    Nik (28/04/2022, 14:06:25): Thank you so much

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