Eda (2/3/2024, 4:51:56 PM): Hello Neerja!

I'm a Chat Bot and my name is Eda

Eda (2/3/2024, 4:51:58 PM): Please read our terms & conditions here
https://www.globalblue.com/shoppers/legal-information
Eda (2/3/2024, 4:51:59 PM): Ask me anything. I love questions :)
Eda (2/3/2024, 4:52:01 PM): You already have an ongoing case with us:
Eda (2/3/2024, 4:52:02 PM): • Case number: 01462532
• Case created date: 2/3/2024
Eda (2/3/2024, 4:52:03 PM): Your case has not been assigned to our representative
yet. We’re putting in our best effort to respond to your inquiry the soonest as
possible
Eda (2/3/2024, 4:52:04 PM): What would you like to do?
Eda (2/3/2024, 4:52:06 PM): Menu Options:
I want to leave a message to my case and wait for a reply from representative
I want to talk to a live agent
I want to end the chat
Neerja (2/3/2024, 4:52:12 PM): I want to talk to a live agent
Eda (2/3/2024, 4:52:17 PM): I'm sorry to tell you that our live agent support is
not available right now
Eda (2/3/2024, 4:52:18 PM): Would you like to leave a message to your request?
Eda (2/3/2024, 4:52:20 PM): Button Selections:
Yes
No
Neerja (2/3/2024, 4:52:25 PM): Yes
Eda (2/3/2024, 4:52:27 PM): Go ahead and enter the message
Neerja (2/3/2024, 4:53:58 PM): My tax refund form is 11183319568948433559
Eda (2/3/2024, 4:54:00 PM): Is there any other information you would like to add ?
Eda (2/3/2024, 4:54:01 PM): Button Selections:
Yes
No
Neerja (2/3/2024, 4:54:03 PM): Yes
Eda (2/3/2024, 4:54:05 PM): Go ahead and enter the message
Neerja (2/3/2024, 4:55:25 PM): The status in my app says stamp needed where as I
had got stamped by the customs in Rome on 27th February and returned it to global
blue and put in the global blue box
Eda (2/3/2024, 4:55:27 PM): Is there any other information you would like to add ?
Eda (2/3/2024, 4:55:28 PM): Button Selections:
Yes
No
Neerja (2/3/2024, 4:55:30 PM): No
Eda (2/3/2024, 4:55:34 PM): Your message is saved!
Eda (2/3/2024, 4:55:35 PM): Please wait for our representative to reach out to you
Eda (2/3/2024, 4:55:36 PM): Please rate your chat bot experience from 1 to 5 - 5
being the best
Eda (2/3/2024, 4:55:38 PM): Button Selections:
1
2
3
4
5
Neerja (2/3/2024, 4:55:41 PM): 3
Eda (2/3/2024, 4:55:43 PM): Thank you, have a great day!