British Airways Chatbot (19/12/2022, 09:40:18): Hello, thanks for contacting us

today.
British Airways Chatbot (19/12/2022, 09:40:19): To help us resolve your question as
quickly as possible, please answer the following security questions as fully as you
can.
British Airways Chatbot (19/12/2022, 09:40:20): What’s your full name?
null (19/12/2022, 09:40:31): Muhammad Aqeel
British Airways Chatbot (19/12/2022, 09:40:33): What’s your booking reference
number? (Skip if you don’t have a booking)
British Airways Chatbot (19/12/2022, 09:40:34): Button Selections:
Skip
null (19/12/2022, 09:41:03): MMIC4V
British Airways Chatbot (19/12/2022, 09:41:05): What’s your email address?
null (19/12/2022, 09:41:18): aqeel.hashmi48@gmail.com
British Airways Chatbot (19/12/2022, 09:41:20): What’s the billing address for the
card used to make your booking?
null (19/12/2022, 09:41:44): 27 Kennedy park, Thurles, Co.Tipperary
British Airways Chatbot (19/12/2022, 09:41:45): Please confirm the last 4 digits of
the card number used to make the booking
null (19/12/2022, 09:42:45): 0414
British Airways Chatbot (19/12/2022, 09:42:47): And what’s the expiry date of this
card?
null (19/12/2022, 09:43:08): 02/27
British Airways Chatbot (19/12/2022, 09:43:10): Is there anyone else travelling on
the booking? If yes, please tell us their full names.
null (19/12/2022, 09:43:20): Muhammad Murtaza
British Airways Chatbot (19/12/2022, 09:43:22): And what’s your Executive Club
number? (Optional)
British Airways Chatbot (19/12/2022, 09:43:23): Button Selections:
Skip
null (19/12/2022, 09:43:25): Skip
British Airways Chatbot (19/12/2022, 09:43:27): Thank you. How can we help you
today?
null (19/12/2022, 09:43:37): Baggages delayed or lost
British Airways Chatbot (19/12/2022, 09:43:39): OK. Just a moment while we connect
you to one of our agents.

Just so you know, we’re not currently able to process payments over live chat.
null (19/12/2022, 09:46:44): Hi Alka
Alka S (19/12/2022, 09:46:46): Welcome to British Airways, you are through to Alka.

Please allow me 2-3 minutes while I go through with your chat with chatbot, I'll be
with you shortly.
null (19/12/2022, 09:47:24): My flight BA827 was delayed and due to that I missed
the next flight, BA261.
null (19/12/2022, 09:49:06): As a substitute British airways allocated us a ticket
for QR328 which will be going to Doha anf then from there QR614 will take us to
Islamabad
null (19/12/2022, 09:49:58): We were not allowed to collect our baggages from
Heathrow airport and said it will be transfered to Islamabad but I am confused as
no further details were given.
null (19/12/2022, 09:50:16): We do have pictures of these baggages as well which
will make it easier to locate them
Alka S (19/12/2022, 09:51:11): Muhammad, I extremely apologise for the
inconvenience, as I understand you want to know from where you'll collect your
luggage?
null (19/12/2022, 09:51:27): Yes exactly
null (19/12/2022, 09:52:04): We filed a report as well.
null (19/12/2022, 09:52:36): These were all the bags we had and now we have nothing
at all.
Alka S (19/12/2022, 09:53:24): Let me help you with the contact details of our
baggage team in Islamabad, you can contact baggage team to get the status of your
baggage.
null (19/12/2022, 09:53:28): Is it possible to get it sent to islamabad in the next
flight from heathrow which is BA7006
null (19/12/2022, 09:53:53): We have pictures of them, where can we upload them?
Alka S (19/12/2022, 09:54:19): I'm afraid it's not possible if the airport staff
has informed you to collect it at Islamabad please contact our baggage counter at
your destination to get your baggage.
null (19/12/2022, 09:54:50): They were confused themselves. They were not sure
where my baggages are.
null (19/12/2022, 09:55:02): Could you please find them?
Alka S (19/12/2022, 09:56:22): I really understand your concern about the baggage
status. We are sorry that you had to experience this and you are still waiting for
a resolution of your query.
Alka S (19/12/2022, 09:56:26): Unfortunately, we do not have the access to track
your claim status or provide an update on this.
null (19/12/2022, 09:57:02): Where can I get my baggages from?
Alka S (19/12/2022, 09:59:02): If the staff has informed you to collect it at ISB
please contact baggage team at ISB to collect your baggage, you must have your
baggage tag number from which you can ask them to locate your bag at ISB.
null (19/12/2022, 09:59:23): But you can’t do anything?
null (19/12/2022, 09:59:29): You are useless?