Dunelm Virtual Assistant (17/09/2023, 15:38:06): Hi, I'm your Dunelm Virtual

Assistant and I'm here to help guide your query.

I can't answer direct questions so please click on the options I give you.
Dunelm Virtual Assistant (17/09/2023, 15:38:07): For more information on how we use
your personal data, please review our privacy policy at
https://www.dunelm.com/info/help/privacy
Dunelm Virtual Assistant (17/09/2023, 15:38:09): Do you need help with an Order
you've already made?
Dunelm Virtual Assistant (17/09/2023, 15:38:10): Menu Options:
Yes
No
null (17/09/2023, 15:38:13): Hi,
Dunelm Virtual Assistant (17/09/2023, 15:38:14): I did not understand that. Please
select one of the presented options
Dunelm Virtual Assistant (17/09/2023, 15:38:16): Menu Options:
Yes
No
null (17/09/2023, 15:39:19): I would like to return some curtains and a black out
Curtsin as it is faulty
Dunelm Virtual Assistant (17/09/2023, 15:39:20): I did not understand that. Please
select one of the presented options
Dunelm Virtual Assistant (17/09/2023, 15:39:22): Menu Options:
Yes
No
null (17/09/2023, 15:39:31): Yes
Dunelm Virtual Assistant (17/09/2023, 15:39:33): I'm just going to ask you to
provide some details so we can identify your Order.
Dunelm Virtual Assistant (17/09/2023, 15:39:34): Please type in your Order number
null (17/09/2023, 15:39:56): 30830808
Dunelm Virtual Assistant (17/09/2023, 15:39:59): Unfortunately we don't recognise
your Order Number. I'll just check if one of our team is available to help.
Kester W (17/09/2023, 15:40:22): Hi, you're through to Kester at Dunelm. I'm just
going to read through the previous messages, I won't be long.
null (17/09/2023, 15:40:59): 4046562472 are the curtains I want to return and...
Kester W (17/09/2023, 15:42:26): For data protection could you please confirm your
full name and billing address and I will see how best I can help.
null (17/09/2023, 15:42:54): 4046562472 one of the blackouts is faulty.
null (17/09/2023, 15:43:02): Jill Edmonds
null (17/09/2023, 15:43:20): 1, St Thomas terrace
null (17/09/2023, 15:43:26): Wells
null (17/09/2023, 15:43:34): Ba52XG
Kester W (17/09/2023, 15:44:44): Thank you very much, I can confirm that the return
of the curtains would be classed as a small item return so would be arranging by
following this link to our website - https://www.dunelm.com/info/help/returns-and-
refunds - and following the small items return process. You will be able to book
the collection of the curtains for a convenient date and as part of the process can
choose if you get sent replacements or if a refund is processed once they have been
collected.
null (17/09/2023, 15:45:31): Thank you. What do I do with the blackout
Kester W (17/09/2023, 15:47:24): Apologies, was the blackout bought separately, was
it bought in store or online (the number above is the same number for the Lucetta
curtains)?