Ava_B (21/05/2023, 15:39:16): Hi I'm Ava, Foxtel's automated virtual assistant.

Ava_B (21/05/2023, 15:39:18): I can see you were recently on step 3 of our support
article - F0100 - No satellite signal is being received
Ava_B (21/05/2023, 15:39:21): Do you need to chat with an agent about this?
Ava_B (21/05/2023, 15:39:24): Button Selections:
Yes
No, I have another issue
undefined (21/05/2023, 15:39:28): Yes
Ava_B (21/05/2023, 15:39:31): Let me transfer you to an agent who can help.
Nica_A (21/05/2023, 15:39:45): Hi, this is Nica. Is F0100 on all channels?
undefined (21/05/2023, 15:40:35): Screen is showing remote set up and I don't know
how to get back to home page
Nica_A (21/05/2023, 15:41:15): Press the blue button on the remote, then you should
see Exit setup
undefined (21/05/2023, 15:41:16): I have rebooted several times and it goes back to
remote set up screen
Nica_A (21/05/2023, 15:41:38): Can you press the blue button, see if it shows the
exit option?
undefined (21/05/2023, 15:41:59): Done
Nica_A (21/05/2023, 15:42:15): Are you back to the Home screen?
undefined (21/05/2023, 15:42:41): Yes thank you but got no channels at all
Nica_A (21/05/2023, 15:42:52): Does it show the F0100 error code?
undefined (21/05/2023, 15:43:23): No just on all channels no program
undefined (21/05/2023, 15:43:30): Available
Nica_A (21/05/2023, 15:43:47): I see. To check on this, may I have the mobile or
phone number linked to the account, your name, and your address including the
postcode?
undefined (21/05/2023, 15:44:01): 0422177296
undefined (21/05/2023, 15:44:21): 101 gowrie street Newtown 2042
undefined (21/05/2023, 15:44:25): Detlef Haupt
Nica_A (21/05/2023, 15:45:54): Thanks, Detlef. No issues with the account from what
I see. What I'll do first is to resynch the box, to reauthorize the package. Your
box will reboot as soon as I am done. Wait 3-5 minutes after the reboot, then check
if the channels are working.
Nica_A (21/05/2023, 15:46:14): By the way, you may receive a message saying the
account will be suspended. Please disregard that as it is part of the resynch
process.
undefined (21/05/2023, 15:53:06): Still nothing
Nica_A (21/05/2023, 15:53:31): But did it reboot? Can you send a photo of what you
see now, for reference?
undefined (21/05/2023, 15:53:55): It did reboot
Nica_A (21/05/2023, 15:54:37): Thanks. Are you able to send a photo, so I can see
the error as well?