Shraddha S (8/1/2021, 9:33:06 PM): Welcome to Support. How may I help you?

Shraddha S (8/1/2021, 9:33:19 PM): Hello, my name is shraddha . Hope you are doing
well
Manoj Bairwa (8/1/2021, 9:33:35 PM): Hi
Manoj Bairwa (8/1/2021, 9:34:43 PM): I want to restore my previous emails from my
hosting..
Shraddha S (8/1/2021, 9:35:34 PM): May I know whether those emails were from the
cpanel hosting?
Manoj Bairwa (8/1/2021, 9:35:42 PM): Yes.
Shraddha S (8/1/2021, 9:36:30 PM): Do you have a backup of that?
Manoj Bairwa (8/1/2021, 9:36:38 PM): Yes
Shraddha S (8/1/2021, 9:37:04 PM):
https://docs.google.com/document/d/1EKQ2Yib_t_rDx5F0KazP_dY5exkbqQLU_Gm7ZUqOvNs/edi
t\n\nYou can refer these steps to restore the backup
Manoj Bairwa (8/1/2021, 9:37:38 PM): I have already performed this..but the emails
are not there...
Manoj Bairwa (8/1/2021, 9:38:23 PM): I want someone to walkthrough on this..
Shraddha S (8/1/2021, 9:38:33 PM): Give me a quick moment here while I check your
account details.
Manoj Bairwa (8/1/2021, 9:38:40 PM): Sure
Shraddha S (8/1/2021, 9:39:59 PM): Can I know where exactly have you restored the
backup? I mean the folder name
Manoj Bairwa (8/1/2021, 9:40:21 PM): public_html
Shraddha S (8/1/2021, 9:42:35 PM): Let me check that
Shraddha S (8/1/2021, 9:44:40 PM):
https://docs.google.com/document/d/1EKQ2Yib_t_rDx5F0KazP_dY5exkbqQLU_Gm7ZUqOvNs/edi
t\n\nAs per the article steps, you need to move the mail and etc folder from your
backup to home directory\n\nSteps are given in \"Restoring mails\" section
Manoj Bairwa (8/1/2021, 9:45:18 PM): Give me a moment. Let me try that..
Shraddha S (8/1/2021, 9:45:39 PM): Sure
Manoj Bairwa (8/1/2021, 9:45:59 PM): It will be helpful for me if somebody can call
up and assist
Shraddha S (8/1/2021, 9:47:53 PM): You can reach out to our phone support team
via \n+91-824-2868080\n+91-824-6614011\nAs there is no call back facility
available\nYou can call up the support team tomorrow as the bigrock call support is
available only till 8pm
Manoj Bairwa (8/1/2021, 9:48:40 PM): Okay
Manoj Bairwa (8/1/2021, 9:48:57 PM): I am trying to perform that step
Shraddha S (8/1/2021, 9:49:14 PM): Sure
Manoj Bairwa (8/1/2021, 9:49:38 PM): Thank you very much
Manoj Bairwa (8/1/2021, 9:49:43 PM): it worked
Shraddha S (8/1/2021, 9:50:47 PM): My pleasure:)
Shraddha S (8/1/2021, 9:50:52 PM): Do you have any other queries or concerns that
you may want me to look at today?
Manoj Bairwa (8/1/2021, 9:51:43 PM): I want to change the setting for email in
recent first on top
Manoj Bairwa (8/1/2021, 9:52:05 PM): it is showing opposite
Shraddha S (8/1/2021, 9:52:26 PM): Let me check that
Shraddha S (8/1/2021, 9:54:48 PM): Upon checking the mail, I can see the recent
email was received on 20-5-2021 and it is listed on top
Manoj Bairwa (8/1/2021, 9:56:50 PM): Please check the last email its in opposite
order of what i want.
Shraddha S (8/1/2021, 9:57:40 PM): Can I get a screenshot of what exactly you are
mentioninh here?
Manoj Bairwa (8/1/2021, 9:58:01 PM): Its done. Thanks
Manoj Bairwa (8/1/2021, 9:58:17 PM): There is nothing more.
Manoj Bairwa (8/1/2021, 9:58:23 PM): Thank you very much.
Shraddha S (8/1/2021, 9:58:27 PM): My pleasure:)
Shraddha S (8/1/2021, 9:58:32 PM): Kindly give a me quick rating (for 2 questions)
on the survey link you will receive once I end the chat.\nDo rate me 5 and
5. :)\nThat will help me a lot!\nHave a nice day 🙂\n\nGood night\nStay safe
Manoj Bairwa (8/1/2021, 9:58:48 PM): You too ..
Manoj Bairwa (8/1/2021, 9:59:02 PM): Thanks bye
Shraddha S (8/1/2021, 10:00:00 PM): Bye