Shreyans S (6/6/2023, 10:00:35 AM): Welcome to Support. How may I help you?

Shreyans S (6/6/2023, 10:00:48 AM): Hi, Good Morning!\n\nHow may I assist you?
Mohaideen L (6/6/2023, 10:01:45 AM): Hello
Mohaideen L (6/6/2023, 10:02:04 AM): srsconspl.com is our domain and we have almost
30 business mail under this domain
Mohaideen L (6/6/2023, 10:03:39 AM): in this specifically we have a mail id
nishanth.w@srsconspl.com
Shreyans S (6/6/2023, 10:03:56 AM): Understood, please help me with your concern
Mohaideen L (6/6/2023, 10:04:03 AM): now we need a small change in this mail id,
is it possible to change this mail id name.
Shreyans S (6/6/2023, 10:04:36 AM): Let me check on the same and get back to you.\
n\nAllow me few minutes to do the needful. Please stay online
Mohaideen L (6/6/2023, 10:04:43 AM): ya sure let me wait
Shreyans S (6/6/2023, 10:12:57 AM): Thank you for staying online\n\nI did check on
the same and could see that since its a business mail that's under use for which
the accounts have been functional already, no changes can be made for the same
Mohaideen L (6/6/2023, 10:13:15 AM): ok i understood,
Mohaideen L (6/6/2023, 10:13:31 AM): so actually i dont need this mail id and need
a new mail id
Mohaideen L (6/6/2023, 10:15:31 AM): so is it possible to create a new mail id and
need the backup mails of this mail id to new mail id is this possible?
Mohaideen L (6/6/2023, 10:15:39 AM): and do u understand my question.
Shreyans S (6/6/2023, 10:16:43 AM): Backup the existing mail --> Delete it -->
Create a new one and then add back the backup\n\nIs that right?
Mohaideen L (6/6/2023, 10:18:31 AM): exactly
Mohaideen L (6/6/2023, 10:18:58 AM): if renaming of the mail id is possible then
thats ok for us
Shreyans S (6/6/2023, 10:19:51 AM): Renaming cannot be done, however, following the
below process can be done\n\nBackup the existing mail --> Delete it --> Create a
new one and then add back the backup
Mohaideen L (6/6/2023, 10:21:14 AM): Backup the existing mail --> Delete it -->
Create a new one and then add back the backup\n\nMay i know How this could be done?

Mohaideen L (6/6/2023, 10:21:27 AM): else can you do it from your side like folder
shifiting in cpanel
Mohaideen L (6/6/2023, 10:22:01 AM): we will provide the new mail id , is it
possible to shift the backup from the old id to new id
Shreyans S (6/6/2023, 10:27:56 AM): Login to \"nishanth.w@srsconspl.com\" --> Click
on \"Select\" --> All --> Click on \"Horizontal dots\" --> Click on \"download\"\
nRefer: https://snipboard.io/wlGNz5.jpg
Mohaideen L (6/6/2023, 10:28:34 AM): ok this is form download ,
Mohaideen L (6/6/2023, 10:28:38 AM): whats the next process
Shreyans S (6/6/2023, 10:30:44 AM): Create a new one and then import\n\nOr, you can
save all the mails from \"nishanth.w@srsconspl.com\" on Outlook using IMAP (to have
an extra backup for the same) and then follow the above steps\n\nRefer to this link
for the same >> https://support.mail.com/pop-imap/imap/outlook.html
Mohaideen L (6/6/2023, 10:31:27 AM): sir kindly say the process of import, no need
of outlook process becoz, client thinking that outlook is not safe,
Mohaideen L (6/6/2023, 10:34:14 AM): https://snipboard.io/CUr5uR.jpg -> it asking
two format which format need to be choosen f
Shreyans S (6/6/2023, 10:37:08 AM): You shall be using this feature on the mail
address once created >> https://snipboard.io/CXMTGe.jpg\n\nHowever, this \"import\"
is a beta version and hence, I would strongly recommend you to take a backup at
Outlook's end and then go ahead with the Import feature
Shreyans S (6/6/2023, 10:37:13 AM): Just to be on the safer side
Shreyans S (6/6/2023, 10:37:27 AM): Also, choose MBox feature for downloading the
mails
Mohaideen L (6/6/2023, 10:37:34 AM): i choosed mbox format, but no response,
Mohaideen L (6/6/2023, 10:37:48 AM): where it will zipped?? downloaded?? in the
mail itself or local machine..
Mohaideen L (6/6/2023, 10:38:20 AM): i choosed mbox and clicked, but it is silent
whether backup started?? where it will zipped?? downloaded?? in the mail itself or
local machine..
Shreyans S (6/6/2023, 10:39:05 AM): It will be downloaded in the local machine
Mohaideen L (6/6/2023, 10:39:27 AM): but no response, will it take time to zip? or
something else?
Shreyans S (6/6/2023, 10:40:16 AM): Yes, it will take a while as the storage
for \"nishanth.w@srsconspl.com\" is already near complete consumption
Mohaideen L (6/6/2023, 10:40:34 AM): ok understood,
Mohaideen L (6/6/2023, 10:40:50 AM): once it is downloaded we need to open new mail
id and need to import it am i right??
Shreyans S (6/6/2023, 10:41:01 AM): Yes, that's correct
Shreyans S (6/6/2023, 10:41:23 AM): But again, please try backing up first on a
mail client first (Outlook, Gmail etc.) and then import the downloaded file
Mohaideen L (6/6/2023, 10:41:34 AM): but for safer side you are saying that to take
a backup in outlook also,
Mohaideen L (6/6/2023, 10:41:44 AM): ya understood,
Shreyans S (6/6/2023, 10:42:18 AM): Because the \"Import\" feature of business
mails is in Beta stage now so asking you to set up IMAP on a mail client for safety
purpose
Mohaideen L (6/6/2023, 10:43:23 AM): Because the \"Import\" feature of business
mails is in Beta stage >> means you are saying that it wont get imported? or it
will be imported partially??
Shreyans S (6/6/2023, 10:44:45 AM): It should get completely, however, since there
are active developments being made for that functionality, its better to have an
additional backup alongside
Mohaideen L (6/6/2023, 10:45:01 AM): ya undertstood Shreyans
Mohaideen L (6/6/2023, 10:45:06 AM): ok one more doubt
Mohaideen L (6/6/2023, 10:45:29 AM): is there any possible way from ur side to
shift this backup from one mail id to the new mail id, as it is almost 5GM
Mohaideen L (6/6/2023, 10:45:31 AM): GB
Shreyans S (6/6/2023, 10:49:15 AM): Unfortunately, we haven't come up with the
transfer feature at our end due to which we cannot cater your request at the moment
but its actually a good thought process for which I can have a word with the team
and see where things go about so that we can introduce things in near future
Mohaideen L (6/6/2023, 10:49:59 AM): ok thank you
Mohaideen L (6/6/2023, 10:50:02 AM): one more thing
Mohaideen L (6/6/2023, 10:50:31 AM): still now there is no response for the
download, in the mail,
Mohaideen L (6/6/2023, 10:50:35 AM): can u check it please,
Mohaideen L (6/6/2023, 10:50:46 AM): wether it will be a back work process
Shreyans S (6/6/2023, 10:50:48 AM): Sure, one moment
Mohaideen L (6/6/2023, 10:51:12 AM): whether it is zipped? or it takes time or else
back side the process is going on,
Shreyans S (6/6/2023, 10:53:49 AM): File size is taking a while and causing this
slowness\n\nAs I did try downloading 50 mails at once and it was downloaded >>
https://snipboard.io/Heg0SN.jpg
Mohaideen L (6/6/2023, 10:56:34 AM): ya ok undertood
Shreyans S (6/6/2023, 10:58:34 AM): Great!\n\nAny other concerns that you want me
to look at?
Mohaideen L (6/6/2023, 10:59:17 AM): no thank you, is this the procedure for doing
this backup from one mail id to another,
Mohaideen L (6/6/2023, 10:59:23 AM): is there any other technique,
Mohaideen L (6/6/2023, 11:00:03 AM): whats our expectation is just no need of that
old mail id but we need the mails of that old mail id and to move it to new mail
id,
Shreyans S (6/6/2023, 11:00:26 AM): This is the way to go about with the transfer
of mails from old to new
Shreyans S (6/6/2023, 11:01:00 AM): Reason being, data is associated with the old
mail address and hence, that needs to be safeguarded first before transferring it
to the new mail address
Shreyans S (6/6/2023, 11:01:17 AM): This is the reason direct change of mail
address or direct transfer is not possible
Shreyans S (6/6/2023, 11:01:32 AM): Hence, I shared a longer but a reliable
approach here
Mohaideen L (6/6/2023, 11:01:46 AM): thank you for your kind and patience reply
Mohaideen L (6/6/2023, 11:01:51 AM): i understood everything
Shreyans S (6/6/2023, 11:02:01 AM): Always here to help you out! :)\n\nJust a
reminder, please give me a quick rating (for 2 questions) on the survey link you
will receive once I end the chat. If you are pleased, you can rate me with 5.
Shreyans S (6/6/2023, 11:02:04 AM): Please do rate me a 5!\n\nThank you! :)\n\
nSigning off! Bye! Stay safe!\n\nHave a great day ahead!
Mohaideen L (6/6/2023, 11:02:05 AM): surely i will rate