2023/3/13 下午1:20 Keyboard not working on Remote Desktop.

From : "Jhu Ju" < jju@taoglas.com >

Date : Tue ,Mar 07, 2023 at 09:42 AM

Subject : Keyboard not working on Remote Desktop.

Hi Taylor,

Keyboard issue solved when the user tried to login this morning, 
Thank you for your help.

---- on Tue, 07 Mar 2023 09:26:29 +08:00 jju@taoglas.com  wrote ----

Hi Jhu,

Sounds good. I will await the outcome.

Kind regards,
Taylor

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---- on Mon, 06 Mar 2023 11:17:01 -0000 jju@taoglas.com wrote ----

Hi Taylor,

Got it, will accompany the user to do it and come back to you tomorrow.

Thank you.

---- on Mon, 06 Mar 2023 07:14:15 +08:00 jju@taoglas.com  wrote ----

Hi Jhu,

The reason of downloading it from a different browser is that it can get rid of any cached data.

Kind regards,
Taylor

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2023/3/13 下午1:20 Keyboard not working on Remote Desktop.

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---- on Mon, 06 Mar 2023 11:11:16 -0000 jju@taoglas.com wrote ----

Hi Taylor,

Sure, IIRC, he download it from edge, we will try to download it again from Chrome tomorrow and come
back to you.

May I asked will there may include differences between browsers and which browser do you recommend
please?

Thank you.

---- on Mon, 06 Mar 2023 07:06:03 +08:00 jju@taoglas.com  wrote ----

Hi Jhu,

Can the user try downloading the RDP from a different browser?

Kind regards,
Taylor

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---- on Mon, 06 Mar 2023 10:49:57 -0000 jju@taoglas.com wrote ----

Hi Taylor, 

During this situation happened, we didn't change the settings on user's computer.
Also we don't have authorization to modify the RDP connection download from myc4p.

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---- on Mon, 06 Mar 2023 06:21:54 +08:00 jju@taoglas.com  wrote ----

Hi Jhu,

Do you have the settings of the RDP file set to allowing the use of USB plug ins?

Kind regards,
Taylor

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2023/3/13 下午1:20 Keyboard not working on Remote Desktop.

---- on Mon, 06 Mar 2023 09:23:15 -0000 Ascarii Service Desk<support@ascarii.com> wrote ----
Hi Jhu,

We have your ticket and someone will contact you shortly.

Kind regards,
Taylor

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---- on Mon, 06 Mar 2023 09:18:21 -0000 Jhu Ju<jju@taoglas.com> wrote ----
Hi Support, 

Could you please assist on checking one user named: Lestat Chuang(lchuang@taoglas.com)'s
account?

He cannot typing anything once he successfully connect to SAP B1(since logon screen), but he can
do copy and paste on SAP.

He tried to download the RDP connection from myC4p as well as reboot but still failed.

Thank you for any assist.

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