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    Rommelyn Joy, a DoorDash support agent, spoke with a customer named Yeasin who had deactivated their account to avoid being charged $90 for Dash Pass without an ability to cancel. Rommelyn assured Yeasin that they would look into the unauthorized charges and do their best to resolve the issue, then transferred Yeasin to a specialized team to further address the problem.

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    What to say to doordash

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    Rommelyn Joy, a DoorDash support agent, spoke with a customer named Yeasin who had deactivated their account to avoid being charged $90 for Dash Pass without an ability to cancel. Rommelyn assured Yeasin that they would look into the unauthorized charges and do their best to resolve the issue, then transferred Yeasin to a specialized team to further address the problem.

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    3 views1 page

    Transcript

    Uploaded by

    yeasin bhoya
    Rommelyn Joy, a DoorDash support agent, spoke with a customer named Yeasin who had deactivated their account to avoid being charged $90 for Dash Pass without an ability to cancel. Rommelyn assured Yeasin that they would look into the unauthorized charges and do their best to resolve the issue, then transferred Yeasin to a specialized team to further address the problem.

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    of 1

    Rommelyn Joy C (2022-10-28, 11:45:30 AM): Hi! My name is Rommelyn Joy.

    Give me a
    few seconds to pull up your account info
    Rommelyn Joy C (2022-10-28, 11:46:28 AM): Thank you for reaching out to support.
    How can I help you today?
    Yeasin (2022-10-28, 11:46:49 AM): Hi, I have a deactivated account and I
    deactivated it because it was trying to charge me 90$ for dash pass and didn’t let
    me cancel it so I just completely deactivated the account
    Rommelyn Joy C (2022-10-28, 11:47:10 AM): Thank you for contacting DoorDash support
    about the unauthorized charges. I know it must be confusing and also adds worry on
    your end. I will feel the same way if that happened to me. let me help you out and
    check the transaction for you. I assure you that I will do my best to get this
    resolved.
    Yeasin (2022-10-28, 11:48:06 AM): The transaction didn’t go through
    Yeasin (2022-10-28, 11:48:19 AM): I’m wondering if it’s still trying to charge me
    Rommelyn Joy C (2022-10-28, 11:49:41 AM): To take care of your issue you are being
    transferred to a specialized team. Could you please hold while I transfer you?

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