2/6/2014

HostGator.com Chat Transcript

Chat ID:11006394. Question: verify

(5:49:36pm) System: Customer has entered chat and is waiting for an agent.
(6:12:00pm) Steven T.: Welcome to HostGator LiveChat. My name is Steven
and I'd be glad to assist you today.
(6:12:05pm) Steven T.: Hey Jhon! How may I help you today?
(6:12:19pm) jhon: Hola, por favor necesito que me verifiquen mi cuenta. LLevo
esperando unas cuantas horas y es necesario para mi para poder trabajas en mis
negocios
(6:12:37pm) jhon: Hello, please I need you to verify my account. I've been
waiting a few hours and it is necessary for me to work on my business. I
changed hosting hoping not to have any problem.
(6:12:51pm) jhon: its urgent for my work
(6:13:08pm) Steven T.: Ok, one moment while I take a closer look.
(6:13:09pm) Steven T.: For security purposes, I will need to verify your identity
by having you provide your account's billing credentials in the popup that will
soon follow this message. I apologize for any inconvenience this may cause.
(6:13:36pm) System: Thank you for verifying your billing account
rylsolutions@gmail.com!
(6:14:02pm) jhon: I cant be without email
(6:14:48pm) jhon: I am stopped all the time in the morning
(6:15:27pm) jhon: please, i need to verify my account yet
(6:15:38pm) Steven T.: Thanks a lot! One moment please.
(6:16:07pm) jhon: Why take so the verification if I have already paid and sent
my ID
(6:16:26pm) Steven T.: I apologize for the delay in responding to your ticket.
One moment while I have that reviewed now.
(6:17:05pm) jhon: ok i wait for you.
(6:20:07pm) Steven T.: I apologize for the delay, I'm still investigating the
matter.
(6:20:22pm) jhon: ok
(6:24:15pm) Steven T.: I just wanted to check in with you, I am still looking into
the matter.
(6:24:31pm) jhon: It seems very problematic to work with you.
(6:26:09pm) jhon: But what is the problem?. I paid, I checked my ID. Why do I
have locked my account, I do not understand.
(6:26:20pm) Steven T.: Thanks for your patience. I apologize for the delay in
getting this activated. However, the account is now active and you will have full
access within 5-10 minutes.
(6:27:00pm) jhon: which was the problem?
(6:27:58pm) Steven T.: There is no problem. It just took a few minutes for a
pending agent to review your ID. I am sorry for the wait.
(6:30:22pm) jhon: Other thing
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2/6/2014

HostGator.com Chat Transcript

(6:31:42pm) jhon: I'm waiting for the return of the money to another account
that I have not canceled but what state is the claim. Can you look at it?
(6:32:11pm) jhon: I'm waiting for the return of the money to another account
that I have canceled but what state is the claim. Can you look at it?
(6:34:06pm) jhon: hello
(6:34:21pm) jhon: ok my account is active now
(6:34:35pm) Steven T.: I am not sure I understand what you mean. Did you
create multiple accounts with HostGator?
(6:34:47pm) jhon: no
(6:34:54pm) jhon: i explain you
(6:35:28pm) jhon: please, wait for the traslation on google. I am Spanish
(6:35:43pm) jhon: My English is a very little
(6:39:56pm) Steven T.: Ok, sure.
(6:40:54pm) jhon: I bought an account with you. This account gave me problems
because the purchase on behalf of my company and paid to the account of the
company. When you ask Verify sent you ID but he did not coincided with my
paypal account because paypal account with which I paid to you is the name of
my company. I ordered the cancellation of that account so there were no
problems and bought another which is what you have just enabled me. I want to
know when I return the money from the old account.
(6:44:45pm) Steven T.: Ok, I see. Yes, payments are automatically refunded
within 48 hours if an account is not successfully verified, so that money will be
returned to you soon. It can take up to 5-7 days to see the funds in your account
depending on your bank's processing time.
(6:46:43pm) jhon: ok. Thank you for all.You've been a great help to me. You
have a nice day, I'm very pleased with their attention and resolution.
(6:47:09pm) Steven T.: You are very welcome and you too!
(6:47:11pm) Steven T.: Is there anything else I can help you with today?
(6:47:28pm) jhon: No. Thanks. Bye

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