Nike Virtual Assistant: To start a return for an order and get a return label, and

to see return policies, the easiest way is to visit

https://www.nike.com/help/a/how-to-return?sf-bot-link-type=START_RETURN_URL
viktro pesek: good day, I didn't have time to pick up my order and it was sent back
to you, what should I do
Nike Virtual Assistant: Do you need further help?
Nike Virtual Assistant:
Nike Virtual Assistant: Sorry I didn't quite catch that. Could you try asking that
a different way?
To speak to a real Nike Teammate type "help".
Nike Virtual Assistant: Do you need further help?
Nike Virtual Assistant:
viktro pesek: Yes, I want to chat with a Representative.
Nike Virtual Assistant: I'm going to transfer you to a Nike Teammate who can help.
Nike Virtual Assistant: What can my Teammate help you with?
viktro pesek: good day, I didn't have time to pick up my order and it was sent back
to you, what should I do
Nike Virtual Assistant: Thanks! I'll find a Nike Teammate to help you out.
System Message: Your chat is being transferred. Please wait for the next available
Athlete.
System Message: A member of Team Nike will join you soon. Your current position in
the queue is 1
System Message: You are being transferred to: Nike Athlete.
Nike Athlete: Hello - I’ll be right with you. I just need to catch up on your chat
so I can help!
System Message: Products from your cart have been loaded to product tray.
Nike Athlete: Hello Viktor, I do apologise that you are yet to receive your order.
Please allow me to check all options and I will do my best to have it resolved for
you. May I have the order number along with the phone number that was used in the
order, please?
viktro pesek: C01289656663
viktro pesek: 777 408 006
Nike Athlete: Thank you for that. Please allow me 1-2 minutes to check this.
viktro pesek: or 724 359 711
Nike Athlete: Thank you for that. May I confirm if this is your order? Pánské boty
Air Jordan 1 Mid SE
viktro pesek: yes
Nike Athlete: Thank you for confirming! Let me check on it
Nike Athlete: I'll be back!
viktro pesek: ok i will wait
Nike Athlete: Thank you for waiting! Again, we sincerely do apologise for what
happened to your order. Since you have me here and to resolve this immediately,
would you prefer a full refund for the order?
viktro pesek: no, I would be happy if the order was sent again to another place in
my city
Nike Athlete: Sure, no worries about that. Let me go ahead and create a replacement
for this order. However, we are only allowed to change the shipping address once it
shipped out. May I confirm if this is okay with you?
viktro pesek: no
Nike Athlete: No worries, Once your order shipped out, we will coordinate your new
address to the courier to make sure that the courier will deliver the parcel to
your address
viktro pesek: ok
Nike Athlete: Perfect! May I have your prefer address, please?