Filling out form

CS = CUSTOMER SERVICE

C = CUSTOMER

CS : Hai, welcome to BNI bank. How can I help you?

C :Hai ms, I would like to open a bank account
CS : What kind of account would you like to open? A savings account or a checking account?
C : Just saving account
CS : we will have you fill out an application form, please.
C: No problem.
CS : so here is the form that you have to fill out.
C : alright, thankyou
CS : please read the instructions. You just have to fill the applicant data. Fill in your personal details such
as name, address, contact information and any other required information accurately. Don’t forget to
double check it.
C : alright ms (start fill in the form)
C : I’ve done ms
CS : Alright, thank you. Let me check.
CS : everything is filled, please sign here
C : ohh sure
CS : let me input your data, please wait for a while, thankyou
Doing Transaction in Bank

C : CUSTOMER

CS : CUSTOMER SERVICE

C : excuse me ms
CS : hello, welcome to Bni Bank, how can I help you?
C.: I want to make a money transfer
CS : sorry, who I am talking to?
C :ms. ….
CS : alright ms …. Do you want to transfer to your own account or someone else's?
C : someone else
CS : how much do you want to transfer ms….?
C : fifty million ms
CS : alright, May I ask for your identity card?
C : sure, here is
CS :oke, let me count the money first ms. The total is exactly 50 million, ms. May I ask for the account
number that will be transferred to?
C : 4214569803 in name Fianita
CS : alright, I'll make the transaction first, please wait
C : oke
CS : thank you forwaiting, I will confirm again, for the name of the recipient, Mrs. Fianita, the nominal is
50 million. If it is correct, please sign here
C : alright ms
CS : alright, the money has gone into the recipient's account, ms, Thank you for coming
C : your welcome ms