Write the correct word under the pictures.

the bank - the counter - the checkbook - the piggy bank - the credit card - the euro
the cent - the dollar - the banknote - the coin - the safe - the form – to sign
money transfer - the ATM - the wallet
 A Bank Problem

Cashier Good morning. How can I help you?

Yes, I have a problem with my account.
You
What seems to be the problem?
Cashier
Well, some money has been paid out of my bank account by mistake.
You
Ok. Could you tell me your account number and I will have a look for you.
Cashier
Oh………..here it is. My account number is 0034 0099 667723200.
You
Are you Miss Samantha Smith?
Cashier
Yes I am.
You
Do you have some identification with you please?
Cashier
I have my passport. Is that OK?
You
Yes, that’s fine. Now let me see.
Cashier
It was for £34.55. I don’t remember spending that money.
You
Ah, yes I can see it. It was paid on the 2nd January and it looks like
Cashier a water bill. It was to Anglian Water Company.
I thought my water bill wasn‘t due for another three months.
You
I will check how often you pay your water bill.
Cashier
I am sure it was every 3 months.
You
No. By the look of your account, you are paying your water bill monthly.
Cashier
I don’t remember signing anything for that.
You
Well, it certainly seems to have been set up on a direct debit for every
Cashier month.
How can I check this?
You
I think the best thing to do is contact the water company and see how
Cashier you’ve arranged to pay.
Well, I haven’t been in my flat very long so maybe I did sign to have it
You paid each month.
Is there anything else I can help you with today?
Cashier
Can I withdraw some money while I’m here?
You
Of course, how much would you like...........? etc………
Cashier
You have just won some money on the lottery and you want to put it
in the bank. Ask the cashier to open an account for you and ask
which will be the best bank account (interest rates, easy access to
your money etc.). Tell her what you intend doing with the money.

Cashier

You

Cashier

You

Cashier

You

Cashier

You

Cashier

You

Cashier

You

Cashier

You

Cashier

You

Cashier

You

Cashier

You

Cashier

You

Cashier

You
 AT THE BANK

Expression
I want to (... cash a check)?
I would like to (... make a deposit into my
checking account).
I need to withdraw $350 from my savings
account.
Who would I talk to ( ... about a car loan)?
Response
Certainly, do you have an ID?
Please complete this deposit slip.
Of course. Do you have your passbook?
You will have to see Mr. Brown in the loan
department.

Banking Vocabulary

 Automatic deposit- A bank service that allows employers to deposit employees wages
directly into the employees bank accounts.
 Saving account- Money put in the bank for long term saving
 Checking account- Money put in the bank to be taken out periodically for purchases or bills
 Loan- Money given to you by the bank which you pay back over time
 Interest- Charges for using the banks money or money given to depositors for the use of
their money by the bank
 Check- An instrument issued by banks to its customers that allow them to make purchases
instead of using cash.
  Mortgage- A loan for a house
 Deposit- Put money into the bank account
 Withdrawal- Money taken out of the bank account
 Teller- A bank clerk
 Deposit/withdrawal slips- Forms that are filled out when depositing or withdrawing money
 Bank guarantee card- A bank card that assures payees that a check is good
 Monthly statement- A financial listing of your banking activities (money deposited and
withdrawn and interest charged or accrued)
 Open an account- To start a bank account
 Close an account- To end an account

Below is a typical check used by millions of American consumers. Usually a store will also require the
customer to have a picture ID card (such as a driver’s license or passport) before they will accept the check.

United Business Bank Date: 2-3-16

1234 S. 6th St.
Anytown, USA

Pay to the order of: Matt’s Hardware $ 85.50

eighty five dollars and 50/100

Pamela T. Kelly
375836732-909282843

Complete the following dialogue

Teller: Next please. How may I ...............................(1) you?

Customer: Yes, I’d like to make a ...........................(2)from my saving account and cash a
.....................(3).
Teller: Certainly sir. Please complete this withdrawal ......................(4), with your name, account
number and amount of ............................(5) you want to withdraw
lCustomer: There you go.
Teller: Thank you. How would you like that?
Customer: Could I have two hundreds, two fifties, and the rest in twenties.
Teller: Here you are. I need you to endorse the back of the check you want to cash and I’ll need to
see an …………………………(6).
Customer: No problem.
Teller: Here you are. Will that be all today?
Customer: Yes, that will do it. Thanks.
Teller: Thank you. Have a pleasant day.