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  • Bank Problem Grammar Drills Pronunciation Exercises Phonics Rea - 23286

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    A customer visits the bank to inquire about a £34.55 payment that was mistakenly taken from their account. The bank cashier looks up the customer's account and sees that the payment was for a water bill to the Anglian Water Company. After further discussion, it is determined that the customer had signed up for monthly direct debit payments for their water bill, rather than the quarterly payments they thought. The cashier suggests contacting the water company to clarify the payment arrangement.

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    A customer visits the bank to inquire about a £34.55 payment that was mistakenly taken from their account. The bank cashier looks up the customer's account and sees that the payment was for a water bill to the Anglian Water Company. After further discussion, it is determined that the customer had signed up for monthly direct debit payments for their water bill, rather than the quarterly payments they thought. The cashier suggests contacting the water company to clarify the payment arrangement.

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    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
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    34 views3 pages

    Bank Problem Grammar Drills Pronunciation Exercises Phonics Rea - 23286

    Uploaded by

    anagalac2344
    A customer visits the bank to inquire about a £34.55 payment that was mistakenly taken from their account. The bank cashier looks up the customer's account and sees that the payment was for a water bill to the Anglian Water Company. After further discussion, it is determined that the customer had signed up for monthly direct debit payments for their water bill, rather than the quarterly payments they thought. The cashier suggests contacting the water company to clarify the payment arrangement.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    A Bank Problem

    Cashier Good morning. How can I help you?


    Yes, I have a problem with my account.
    You
    What seems to be the problem?
    Cashier
    Well, some money has been paid out of my bank account by mistake.
    You
    Ok. Could you tell me your account number and I will have a look for you.
    Cashier
    Oh………..here it is. My account number is 0034 0099 667723200.
    You
    Are you Miss Samantha Smith?
    Cashier
    Yes I am.
    You
    Do you have some identification with you please?
    Cashier
    I have my passport. Is that OK?
    You
    Yes, that’s fine. Now let me see.
    Cashier
    It was for £34.55. I don’t remember spending that money.
    You
    Ah, yes I can see it. It was paid on the 2nd January and it looks like
    Cashier a water bill. It was to Anglian Water Company.
    I thought my water bill wasn‘t due for another three months.
    You
    I will check how often you pay your water bill.
    Cashier
    I am sure it was every 3 months.
    You
    No. By the look of your account, you are paying your water bill monthly.
    Cashier
    I don’t remember signing anything for that.
    You
    Well, it certainly seems to have been set up on a direct debit for every
    Cashier month.
    How can I check this?
    You
    I think the best thing to do is contact the water company and see how
    Cashier you’ve arranged to pay.
    Well, I haven’t been in my flat very long so maybe I did sign to have it
    You paid each month.
    Is there anything else I can help you with today?
    Cashier
    Can I withdraw some money while I’m here?
    You
    Of course, how much would you like...........? etc………
    Cashier
    You have just won some money on the lottery and you want to put it
    in the bank. Ask the cashier to open an account for you and ask
    which will be the best bank account (interest rates, easy access to
    your money etc.). Tell her what you intend doing with the money.

    Cashier

    You

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    Cashier

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