Ask MERLIN

hi
11:01 am
Hello! How can I assist you with your holiday planning at Sterling Resorts today?
11:02 am
iam amember
11:02 am
That's great! To assist you further, could you please provide me with your phone
number?
11:02 am
8043142931
11:02 am
Thank you for providing your phone number. May I know your name, please?
11:02 am
mush
11:02 am
Hello Mush! How can I assist you further with your holiday planning at Sterling
Resorts?
11:02 am
need my membership details
11:02 am
I have sent an OTP to your registered phone number for verification. Could you
please enter it here?
11:03 am
803868
11:04 am
Great! Your OTP has been verified successfully. How may I further assist you today?
11:04 am
need my membership status
11:04 am
Sure, I can help with that. Your membership status is currently active. You have an
inventory type of 'Days' and your contract will end in the year 2030. Your current
entitlement is 3 days. If you need more information, feel free to ask.
11:04 am
please share my day balance
11:05 am
Sure, I can help with that. Your current day balance is 9 days. If you need more
information, feel free to ask.
11:05 am
what is my AAC dues?
11:05 am
Your current Annual Amenity Charges (AAC) dues are INR 5275. If you need more
information or assistance, feel free to ask.
11:06 am
what is my MID?
11:06 am
Your Membership ID (MID) is 000000513970. If you need more information or
assistance, feel free to ask.
11:06 am
how to change the co applicant?
11:06 am
To change the Co-applicant, please follow these steps: 1. Surrender the original
agreement/certificate of membership. 2. Provide a No Objection letter from the
existing member and all co-applicants along with the self–attested photo ID proof &
Signature Proof. 3. Fill and sign a fresh application form. 4. Provide an
Acceptance Letter for addition/deletion of Co-Applicant from the fresh applicant.
5. Provide a color Photo ID & Address proof of the new applicant (e.g. Aadhaar
Card, driver’s license, PAN card, passport etc) & Signature Proof. 6. Provide an
Undertaking Letter from all New Applicants. Along with the above documents, please
send a Demand Draft for Rs. 885/- in favor of ‘Sterling Holiday Resorts Ltd.’
Payable at Chennai towards the Service Fee. You can send the documents to the
address: Sterling Holiday Resorts Ltd., Customer Engagement, Purva Primus, 4th
floor, No. 236 Okhiyampettai, Old Mahabalipuram Road, Thoraipakkam, Chennai -
60009. India For points Memberships, Email from the Registered email ID along with
a front and back color copy of the Co-applicant to be sent to
feedback@sterlingholidays.com.
11:07 am
details to transfer funds?
11:07 am
Sure, here are the details for fund transfer: Beneficiary Name: Sterling Holiday
Resorts Ltd. Bank Name: HDFC BANK LTD Branch Name: Sandoz Branch, Mumbai IFSC Code:
HDFC0000240 Account Type: Current Account Unique virtual a/c no: (Please refer to
your Salesforce account for your unique virtual account number starting with S
THRIL) For international customers: Beneficiary Name: Sterling Holiday Resorts Ltd.
Bank Name: HDFC BANK LTD Branch Name: No: 759, ITC Centre, Anna Salai, Opp: TVS
Chennai – 600 002 IFSC Code: HDFC0000004 Account Type: Current Account Account
Number: 00040330001096 Please provide us with the transaction number, date of the
payment, and the amount deposited to enable us to check and update the payment at
the earliest. You can send this information to feedback@sterlingholidays.com. The
turnaround time is 3 working days.
11:07 am
how to redeem food voucher?
11:08 am
You should have received a 16-digit digital food voucher along with a pin sent to
your registered email ID. When checking out, kindly utilize the 16-digit number and
pin provided to redeem the food voucher. If you encounter any issues, please don't
hesitate to reach out to us for assistance.
11:08 am
How to change my dates/Resort/Apartment in my existing booking?
11:08 am
To change your dates, resort, or apartment in your existing booking, you would need
to cancel your original booking and make a fresh one. Here are the cancellation
norms: - More than 21 days before check-in: No days/units will be debited. All
days/units will be credited. - Between 16 – 20 days before check-in: 25% of the
days/units will be debited. - Between 11 – 15 days before check-in: 50% of the
days/units will be debited. - Between 07 – 10 days before check-in: 75% of the
days/units will be debited. - Less than 7 days before check-in: All days/units will
be debited. Please proceed accordingly with the cancellation and make a fresh
booking. If you need further assistance, feel free to ask.
11:08 am
any alternate account details to transfer fund?
11:09 am
Yes, we do have an alternate account for fund transfer. Here are the details:
Beneficiary Name: Sterling Holiday Resorts Ltd. Bank Name: ICICI BANK LTD Branch
Name: Nariman Point, Mumbai IFSC Code: ICIC0000004 Account Type: Current Account
Unique virtual a/c no: (Please refer to your Salesforce account for your unique
virtual account number starting with S THRIL) Please provide us with the
transaction number, date of the payment, and the amount deposited to enable us to
check and update the payment at the earliest. You can send this information to
feedback@sterlingholidays.com. The turnaround time is 3 working days.
11:09 am
what is my sfid?
11:09 am
Your Salesforce ID (SFID) is a0K30000003x15uEAA. If you need more information or
assistance, feel free to ask.
11:09 am
what is my total due amount?
11:11 am
Your total due amount currently stands at INR 5275. If you need more information or
assistance, feel free to ask.