Anuj K (1:04:21 PM):Please be aware that the chat log of this conversation is

available for download at your discretion and contains any and all sensitive
information provided during the conversation.

Thanks for contacting Questrade. My name is Anuj. How can I help you?
Me (1:04:31 PM):Hi
Anuj K (1:04:41 PM):Hello Gursharanjit!
Me (1:05:36 PM):I have question regarding a payment $500 has sent to my account
60036865 on June 05.
Me (1:06:14 PM):Questrade was lookig for some documents but I want to send it back
to my back account
Me (1:07:20 PM):it's already 20 days and money is still not showing in my Questrade
account or in my Bank account
Anuj K (1:07:52 PM):Yes I can definitely help you with that. What I would like to
do is transfer you to a specialist in that matter who would be able to provide you
with the best help.
Please wait while we transfer your chat to the next available agent.
Justin A is your new agent for the chat session.
Justin A (1:11:13 PM):Please be aware that the chat log of this conversation is
available for download at your discretion and contains any and all sensitive
information provided during the conversation.

Thanks for contacting Questrade. My name is Justin. How can I help you?
Justin A (1:11:43 PM):Hi Gursharanjit!
Me (1:11:47 PM):hi justin
Me (1:12:50 PM):I have question regarding a payment $500 has sent to my account
60036865 on June 05 from my business account.
Me (1:13:03 PM):Questrade was lookig for some documents but I want to send it back
to my back account
Me (1:13:34 PM):it's already 20 days and money is still not showing in my Questrade
account or in my Bank account
Justin A (1:13:35 PM):I can definitely take a look into this for you!
Justin A (1:13:43 PM):To better assist you, please allow me to verify some
information for security purposes to look into your account.

What is your date of birth?

Have you made a deposit in the last 30 days? (Y/N)
Are you currently subscribed to one of our paid market data packages? (Y/N)
Me (1:14:10 PM):Jan 09, 1974
Me (1:14:28 PM):Yes
Me (1:14:52 PM):Yes : Questrade Potfolio
Me (1:15:23 PM):It is $5000 not $500 it's typo
Me (1:17:22 PM):hello, Are you there?
Justin A (1:18:25 PM):Thank you for verifying with me!
Me (1:19:19 PM):I want it back in my company's account.
Justin A (1:19:34 PM):So we can not deposit the funds unless you are able to upload
a T2 and Schedule 50 for BKS Infrotech Inc. I do see the recall request here
however, and I will make a request for our concerned department to process it.
Justin A (1:19:39 PM):Allow me 2-3 minutes to make this request.
Me (1:20:58 PM):I checked with bank also and they have issued an enquiry to check
this but it will take 30 to 35 days.
Me (1:21:51 PM):to send recall request.
Justin A (1:24:17 PM):That is the approximate timeline for recall requests at this
time unfortunately. I've placed a request to get this investigated, and it may take
up to 10 business days for this to be processed. Your confirmation ID is CC32109165
.
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