Conversation with Funding Pips

Started on April 9, 2024 at 12:31 AM Azores time +00 (GMT+0000)

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12:31 AM | Prince Nagar: ❓Questions

12:31 AM | Prince Nagar: Talk to a live agent

12:31 AM | FP Support: Before we connect you to a live agent, please state your
issue / question

12:31 AM | Prince Nagar: hello bro

Yesterday I took two trade through tradelocker platform the issue with them is if I
put my sl into a trade it exit me either before the price hitting sl or after the
sl hit 2-4 pips after sl price then exit my position
Please tell them or either change my platform it costing me unnecessary money

12:31 AM | Prince Nagar: Also yesterday there was no high impact news

12:31 AM | FP Support: You're correct, there were no high impact news events
yesterday according to the Forex Factory calendar that FundingPips uses. On funded
Master accounts, profits from trades opened 2 minutes before or after high impact
news on the affected currency pair are not counted.

12:32 AM | Prince Nagar: Talk to live agent

12:32 AM | FP Support: Hello Prince Nagar,

What is your problem statement? Elaborate on the issue at hand as vividly as
possible!

12:32 AM | Prince Nagar: hello bro

Yesterday I took two trade through tradelocker platform the issue with them is if I
put my sl into a trade it exit me either before the price hitting sl or after the
sl hit 2-4 pips after sl price then exit my position
Please tell them or either change my platform it costing me unnecessary money

12:33 AM | FP Support: Please give us one moment while we connect you with a live
agent.

12:33 AM | FP Support: The team will get back to you on this, our usual reply time
is under 2 hours.

12:33 AM | Prince Nagar: [Image "IMG_20240409_060027.jpg?

expires=1712644189&signature=58abf9e9ca81541f5d77759fcfd991b906364e2017fe08476b9dd6
43dfe25a14"]

12:34 AM | Prince Nagar: [Image "IMG_20240409_060000.jpg?

expires=1712644189&signature=8cd0642c4ca58a82fbeecf804e82074b96ccddd4226a2c56371454
bca6e85b33"]

12:34 AM | Prince Nagar: Also there was no high impacted news yesterday the why my
stoploss is slipping

03:36 AM | Ayaan from Funding Pips: Hi Prince Nagar, Thank you for reaching out to
the Funding Pips support team.
My name is Ayaan and I am here to assist you today.
03:37 AM | Ayaan from Funding Pips: I wanted to address the recent issue you
experienced with slippage during your trading activities. At our firm, we provide
live market conditions to our clients, and it's important to note that slippage is
a common occurrence in trading under such conditions.

We understand the frustration that slippage can cause, and we sincerely apologize
for any inconvenience this may have caused you. Please know that we strive to
provide the best possible trading experience for our clients; however, in some
cases, such as slippage, there are limitations to what we can control.

If you have any further questions or concerns regarding this matter, please do not
hesitate to reach out to us. We are here to assist you in any way we can.

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Exported from Funding Pips on April 9, 2024 at 05:59 AM Azores time +00 (GMT+0000)