Airport

Guide
Gute Reise! We make it happen

1
2
Good to Know 4–11

Check-in, Luggage, Controls 6–7

Airlines from A to Z 8–11

Transfers Made Easy 12–16

Shop & Enjoy 18–35

Duty Free 20–21

Shopping 22–29

VAT Refunds 30–31

Online Shopping 32–33

Frankfurt Airport Rewards 34–35

Services from A to Z 36–50

Information Tools & Services 52

Things to Do 54–55

Lounges 56–57

Traveling with Children 58–59

Index and Useful Phone Numbers 60–61

Terminal Map 62–63

Download now: the free Frankfurt

Airport app for iPhone and Android.
See Page 52 for more information.

3
4
 Good to Know

Let us
guide you

Everything you need to know

for effortless arrival and departure

Check-in, Luggage, Controls 6–7

Airlines from A to Z 8–11

Transfers 12–16

5
Relaxed Check-in
Send your bags safely on their way

Check-in

Please have your flight documents, ID or passport and visa (if

required) ready. A number of airlines also offer online
check-in services or quick check-in machines. We recom-
mend that you arrive at the airport about three hours ahead
of time. Detailed arriving information is available at www.
frankfurt-airport.com/en.

Tip: Evening-Before Check-in

Please consult the table on Pages 8-11 to see
whether your airline offers this service.

Luggage Regulations and Controls

Prior to departure, you, your checked bags and carry-on

items are screened for prohibited objects. You can view the
list of prohibited items at www.frankfurt-airport.com/en. It
may occasionally be necessary to open a bag without you
being present. Lock them in the usual way, but please do not
use any padlocks.

Dangerous Goods
You can find a list of which items may and may not be
packed in checked luggage and carried into the aircraft
cabin at frankfurt-airport.com/en.

Luggage Carts

Luggage carts are available at 96 dispensers around the

airport at a cost of €1.00, which can be paid by credit or
debit card. After the payment you can take your luggage
cart.

6 Relaxed Check-in
 Good to Know. Check-in, Luggage, Controls

Luggage Storage

If required, you can temporarily leave items of any kind at

one of our luggage storage facilities. You can only leave
documents at the luggage storage facility in Terminal 1,
Concourse B on the Arrivals level. Please note that a fee is
charged for this service.

- Terminal 1, between Concourses B and C, Level 2 (Departures)

Open daily from 6 a.m. to 10 p.m., phone +49 69 690 73277
-T
 erminal 1, Concourse B, Level 1 (Arrivals)
Open daily 24/7 hours, phone +49 69 690 70786
-T
 erminal 2, Concourse D, Level 2 (Arrivals)
Open daily from 6 a.m. to 10 p.m., phone +49 69 690 72860

Luggage Shrink Wrapping Service

You can have your bags wrapped in special plastic to protect

them. This service is available at all baggage storage facilities
and at mobile units in Terminal 1 Concourse B and Terminal
2 Concourse D near the check-in counters. For more
information and prices for our luggage shrink wrapping and
storage services, go to www.frankfurt-airport.com/en.

Automated ,,easyPass‘‘- Border Controls

Hold your passport against the scanner. Step forward. Look

at the screen. Finished!
Passengers with a biometric passport (e-passport) or German
ID card can use the automated EasyPASS border control
system with automatic facial recognition at many check-
points in both Frankfurt Airport Terminals. This time-saving
service is free of charge and requires no advance registration.

Relaxed Check-in 7
 Airlines from A to Z
Well over 100 airlines operate at Frankfurt Airport. The
­following alphabetical list will help you find your airline’s
check-in counters. For up-to-the-minute information, please
go to www.frankfurt-airport.com/en.

Con- Counters/ 
Airline Code Terminal Counters
course
Adria 51–461
A Airways
JP A
LH
LH 11-16, 7-21h
Aegean
A3 B 660–662
Airlines
Aer Lingus EI E 904–905

Aeroflot SU D 805–808

Air Algérie AH E 952–954

Air Arabia
3O D 851–853
Maroc
Air Astana KC C 770–772

Air Canada AC B 674–677

Air China CA B 516–524

Air Europa UX E 912–914

Air France AF D 801–804 •

Air India AI B 501–505 FRA 17-20, 7-21h

Air Malta KM C 734–736

Air Moldova MLD E 902–903

Air Namibia SW E 917–920

Air Serbia JU E 950–951

airBaltic BT D 886–887

Alitalia AZ C 720–722
American
AA E 959–968
Airlines
ANA NH B 678–681
Asiana
OZ C 708–718 FRA 17-20, 7-21h
Airlines
Austrian 51–461
OS A • LH 11-16, 7-21h
Airlines LH
Azores
S4 E 911-913 FRA 17-20, 7-21h
Airlines

8 Airlines from A to Z
 Good to Know. Airlines from A to Z

Con- Counters/ 
Airline Code Terminal Counters
course

B Belavia B2 D 819–820 FRA 17-20, 7-21h

51–461
bmi regional BM A LH 11-16, 7-21h
LH
British
BA E 907–910
Airways
Bulgaria Air FB C 701–702

C Cathay Pacific CX E 915–920

China Airlines CI D 813–820 FRA 17-20, 7-21h

China Eastern
MU D 851–856
Airlines
China Southern
CZ D 815–820
Airlines
COBALT CO E 912–914
752–753,
Condor DE C •
773–785
Corendon
CND E 952–954
Dutch Airlines
Croatia 51–461
OU A • LH 11-16, 7-21h
Airlines LH
CSA Czech
OK D 858
Airlines
D Delta DL D 841–854

E Egypt Air MS A
51–461
LH
LH 11-16, 7-21h

El AL LY C 791–795

Emirates EK E 992–999 FRA 17-20, 7-21h

Ethiopian
ET B 510–514
Airlines
Etihad
EY B 543–548
Airways
Eurowings EW B

Airlines from A to Z 9
 Con-
Airline Code Terminal Counters Counters/ 
course
F Finnair AY E 980–982

FlyEgypt FEG D 883–885

Freebird
FHY E 950–952
Airlines
G Gulf Air GF D 883–885 FRA 17-20, 7-21h

I Iberia IB E 901–903

Icelandair FI E 956–958

IranAir IR C 706–710

Iraqi Airways IA E 962–964

JAL Japan
J Airlines
JL D 816–820
KLM Royal
K Dutch Airlines
KL D 801–804

Korean Air KE D 841–847 FRA 17-20, 7-21h

Kuwait
KU D 894–899 FRA 17-20, 7-21h
Airways
L LATAM
Airlines
LA C 760–766
LATAM
JJ C 760–766
Airlines
LOT Polish 51–461
LO A LH 11-16, 7-21h
Airlines LH
Lufthansa LH A 51–461 • LH 11-16, 7-21h

Lufthansa LH B 51–461 • LH 11-16, 7-21h

MEA Middle
M East Airlines
ME B 510–515 FRA 17-20, 7-21h
Montenegro
YM D 884–885
Airlines
N NIKI HG B 537–539 •

O Oman Air WY C 746–750 FRA 17-20, 7-21h

Pegasus
P Airlines
PC E 966–968

Q Qatar Airways QR C 734–741 FRA 17-20, 7-21h

R Royal Air
Maroc
AT D 812–814 FRA 17-20, 7-21h
Royal Jordan-
RJ E 986–988
ian Airlines
Ryanair FR E 941–948

10 Airlines from A to Z
 Good to Know. Airlines from A to Z

Con-
Airline Code Terminal Counters Counters/ 
course
SAS Scandina- 51–461
S vian Airlines
SK A
LH
LH 11-16, 7-21h

Saudia SV D 847–850
Singapore
SQ C 713–719 • FRA 17-20, 7-21h
Airlines
Small Planet
LLX D 888–890
Airlines
Somon Air SZ D 852–853
South African 659,
SA B
Airways 672–675
SunExpress XQ D wechselnd
SunExpress
XG D wechselnd
Deutschland
51-461
SWISS LX A • LH 11-16, 7-21h
LH
TAP Air
T Portugal
TP B 682–684 FRA 17-20, 7-21h

TAROM RO D 880–881
Thai Airways
TG C 743–750 FRA 17-20, 7-21h
International
TUIfly X3 D 861–868

Tunisair TU B 537–539
Turkish
TK B 664–671
Airlines
Turkmenistan
TUA D 883–885
Airlines
U UIA Ukraine
International PS D 841–843
Airlines
United
UA B 501–506
Airlines
Uzbekistan
HY D 897–899
Airways
Vietnam
V Airlines
VN D 886–895 FRA 17-20, 7-21h

W Wizz Air WZZ E 904–905

WOW Air WW D 861–963

Evening-Before Check-in
Please contact your airline to find out when the check-in counters are
open, whether there are any additional charges, and whether your entire
party need to be present for evening-before check-in.

Check-in at the AiRail Terminal

Those arriving by train can use the convenient check-in facility at the
AiRail terminal at the long-distance station.

FRA = FRA counters LH = Lufthansa counters

 = Time (e.g. 7-22h), h = time on 24-hour clock

Airlines from A to Z 11
12 Relaxed Check-In
12
I fly via
Frankfurt
because transfers
are so easy there.

Everything you need to know to catch your onward flight

quickly and safely

Relaxed Check-In 13
Transfers
Made Easy
How to catch your connecting flight at Frankfurt Airport -
quickly and conveniently
Do you already have a boarding pass
for your connecting flight?
Yes. Please double-check the
gate indicated on it. Current
information on your flight is
shown on the monitors. If
no gate has been assigned
yet, head for the indicated
pier (A, B, C, etc.).
14 Transfers Made Easy
No. Within the transit zone,
please go to the transfer
counter of the airline
operating your flight or
straight to the departure
gate, or ask at an information
counter. You should obtain
your boarding pass from your
airline‘s check-in counter
before passing through
security.
Finding your way around
Blue signs:
You’ll find Piers A, B, C and Z
in Terminal and Piers D
and E in Terminal .
Gray signs:
These show the way to
passenger services.
 Transfers Made Easy

Should I allow extra time

for passport and security
controls?

In most cases, you‘ll have to

pass through security and
passport controls when
transferring planes. Please
allow enough time for these.
If you are in a hurry to catch
your connecting flight, you
can save time by using one
of the “Fast Lanes” through
security. Monitors list the
entitled flights for which
passengers may use a “Fast
Lane”.

Please observe the restrictions on carrying liquids,

e-cigarettes and powerbanks in your hand luggage.

Do you need assistance?

g Infokiosks: Scan your boarding pass, and all the

information relevant to your flight will be displayed
(including terminal maps, shops, restaurants and
lounges) in eight different languages.
g Service Points: Our multilingual service staff will be happy
to help you (see terminal maps for locations).
g Mobile Service Guides can be identified by their red
uniforms.
g Frankfurt Airport App: Available for IOS & Android.

Transfers Made Easy 15

 Please also listen out for the PA announcements
and be aware of the local time in Frankfurt. And please
be sure to get to your departure gate before boarding
starts. The end of the boarding time does not corres-
pond with the departure time. Consult your boarding
pass to see when that is. Please note that gates may
change at short notice, so keep checking the infor­
mation boards and monitors.

How can I easily cover large distances at the airport?

g M
oving walkways: Take advantage of our many moving
walkways throughout the airport.
g S
kyLine train: If you need to transfer between Piers A, B,
C or Z (in Terminal 1) and Piers D or E (in Terminal 2),
follow the signs to the SkyLine (it runs every 2 to 3
minutes).

What about my luggage?

In most cases, your checked

luggage will be automati-
cally forwarded to your final
destination. If not, you must
collect it at the baggage
claim and then recheck it.
Guests who are continuing
their journeys by a Deutsche
Bahn train under a Lufthansa
flight number can pick up
their bags at the baggage
claim in the AiRail Terminal
near the long-distance train
station.

16 Transfers Made Easy

17
18
 Shop & Enjoy

We
guarantee
a
pleasant
stay

Fun, refreshments and shopping during layovers

Duty Free 20–21

Shopping 22–29

VAT Refunds 30–31

Online Shopping 32–33

Frankfurt Airport Rewards 34–35

19
Borderless Shopping
At Frankfurt Airport, all passengers with a valid boarding pass
can purchase a wide variety of attractively priced merchan-
dise in the Duty Free and Travel Value stores. Shop, save and
enjoy!

Good Things Can Be This Affordable!

The products sold in the Duty Free & Travel Value shops cost
up to 30% less than domestic prices! Special offers, which
change monthly, allow you to save a further 30%.

Discover products that are only available in the Heinemann

Duty Free & Travel Value shops! Limited editions, special
sizes, products with a particular history: treat yourself to
items that no one else has.

You can also reserve your favorite products in advance and

then pick them up on your way to the departure gate. If you
live in Germany, you can even have them shipped to your
home. For more information, turn to page 32 or visit
shop.frankfurt-airport.com/en/duty-free.

All merchandise naturally complies with the applicable

security regulations. Sales staff seal your liquid products in
special plastic bags that you may not open until you reach
your final destination. The Customs restrictions naturally
continue to apply.

20 Borderless Shopping
 Shop & Enjoy. Duty Free

Perfumes & Cosmetics

If you’re looking for a new scent
or appropriate bodycare product,
you’re guaranteed to strike gold
here. All the major brands are
available, and you can try them
out on the spot. Special sizes -
such as 200 ml bottles and special
travel and gift sets that are only
available at the airport - ensure
excellent value for money.

Tobacco & Spirits

Connoisseurs will be in their
element here. One-liter bottles of
liquor and special editions that
aren’t available outside the airport
are coveted collector’s items. The
diverse product range is rounded
off with fine wines, exquisite co-
gnacs and smoky whiskeys, some of
which can be sampled, and hand-
made cigars from around the world.

Sweets and Fine Foods

Chocolate bars, pralines or gummy
bears: where sweets are concerned,
there‘s something for every taste.
And products from the range of fine
foods are also excellently suited for
taking home to your loved ones.
The popular and greatly apprecia-
ted gift ideas include original Black
Forest ham, white sausages, spices
and tea.

21
 Endless Shopping
From must-have accessories and elegant top-brand fashions,
to a fascinating read during the flight - at Frankfurt Airport,
you‘re sure to find what you‘re looking for. Trendsetters,
fashionistas and and world travelers stock up on the latest
inspirations here, 365 days a year.

Shopping

Terminal/
Store Products concourse
or pier

Airport Boutique Airport Boutique T1/C

  I5

Airport souvenirs and Airport

Airport-Shop T1/C
 
Tours
Unique designer fashions from
Bailly Diehl T1/B
  J4
insider labels.
Fashions for men, women and
Benetton T1/B
  K7
children from this Italian cult brand.
Healthy and stylish: shoe fashions
Birkenstock T1/B
  K4
for the whole family.
Timelessly elegant men‘s apparel
COMING Boggi Milano T1/A
  M5
SOON from Milan, the fashion capital.
Subtle luxury: leather goods and
Bottega Veneta T1/Z
 
accessories
Bags, leather articles and
BREE T1/B
  J5
accessories made in Germany
Stylish British fashions for him T1/B
  J2
Burberry
and her. T2/E
  D2
International designer fashions
Burresi T1/B
  K4
and stylish shoes.
Elegant designer bags and
Burresi Accessori T1/B
  K4
exquisite accessories.
Exclusive jewelry and watch
T1/B
 
Bvlgari collections, perfumes and D2
T2/E
 
accessories.

22 Endless Shopping
 Shop & Enjoy: Shopping

Terminal/
Store Products concourse or
pier
T1/B
  J3
High-quality digital technology
CAPI T1/B
  L2
for use at home and on the road.
T2/D
  D2
T1/B
  L2
Caviar House & Enjoyment to go, from
T1/A
  M2
Prunier champagne to caviar.
T2/D
  D2
O5
T1/A
  N4
Jewelry, watches and service in T1/B
  M4
Christ
brilliant quality. T1/B
  K2
T2/E
  J4
D2
The highest levels of bag making
Coccinelle T1/B
  K4
art and creativity.
discover Typical German souvenirs and T1/B
  L2
GERMANY gifts. T1/Z
  M2
T1/A
  P5
T1/A 
  N3
T1/A 
  N3
T1/A
  N4
T1/B 
  J2
Perfumes, cosmetics, liquors,
T1/B 
  K2
tobacco products, sweets and
Duty Free & Travel T1/B 
  K4
luxury accessories at outstanding
Value shops T1/B
  K2
Duty Free and Travel Value
T1/C 
  I5
prices.
T1/C 
 
T1/Z
  P4
T1/Z
  M3
T2/E
  D1
T2/E
  D3
Dry cleaning, shoe repairs and
Euroclean T1/C
  I8
more.
A huge variety of toys and games
Faix Toys T1/A
  L7
that make perfect gifts.
High-quality stockings, pantyhose
Falke T1/A
  L5
and bodywear in the FALKE style.
Duty Free: Hugo Boss, Tommy
Fashion Store T1/B
  J3
Hilfiger, Lacoste, Armani.
Duty-free: brand-name fashions for
Fashion Store T1/A
  K8
fashion fans of all ages.
Salavatore Superior Italian shoe fashions, T1/B
 
D2
Ferragamo leatherware and accessories. T2/E
 
Fine regional and international
COMING Finefood T1/Z
 
SOON foods to go
Bouquets, cut flowers, plants and
Flowerterminal T1/B
  K6
decorations.
Electronics for photographs, T1/A
  L5
Fotec Electronics communication and personal T1/B
  K4
care. T1/C 
  J5

 In the passenger lounge behind boarding T1 Terminal 1

pass control T2 Terminal 2
 In the publicly accessible (pre-security) area Map location

Endless Shopping 23
 Terminal/
Store Products concourse
or pier
High-quality casual clothing and
GANT T1/A
  N4
sportswear for him and her.
Shoes, apparel and accessories
GEOX T1/A
  L4
for any weather
A loving selection of original T1/B
  K5
Germany & More
German souvenirs. T1/Z
  P4
Souvenirs from beer steins to
Gifts+++ T2/D
  E2
cuckoo clocks and accessories.

COMING
Italian designer fashions and
Gucci T1/Z
  N3
SOON accessories.
Leatherware, accessories and
T1/B
  I2
Hermès perfumes from this French luxury
T1/Z
  M3
label.
T1/A
  O3
T1/A
  P5
T1/B
  I2
Travel articles, sandwiches,
T1/B
  K2
Hub Convenience salads, snacks, periodicals and
T1/C
 
much more.
T1/Z
  O4
T1/Z
  N1
T2/E
  D3
Synonymous with style and T1/B
  K5
Hugo Boss
quality, in T2 for gentlemen only. T2/E
  C2
Lingerie, swimwear and
Hunkemöller T1/B
  K8
accessories for today‘s women.
Magazines, newspapers, books, T1/A
  L5
ImPressed
beverages and snacks T1/B
  L2
High-quality outdoor clothing
Jack Wolfskin T1/A
  L5
for all ages.
Competence in cosmetics and
KIKO T1/B
  K4
bodycare – from KIKO.
Shoes, leather products and
Lloyd T1/A
  M4
accessories for him and her.
Luxury from Spain: exquisite
LOEWE bags, leatherware and T1/B
  K3
accessories.
Luxurious leatherware, bags and T1/A
 
Longchamp N5
accessories. T2/D
 
Travel articles and lifestyle
Lufthansa T1/A
  N5
products plus the Miles&More
WorldShop T1/B
  K5
range.
Clothing, shoes and accessories
Marc O’Polo T1/B
  K4
for fashion buffs.
Fashions and more for every
Massimo Dutti T1/A
  N5
occasion and season.
Bags, backpacks and small
MCM T1/B
  K3
leather articles in superb quality.
Notebooks, diaries, sketchbooks,
Moleskine bags, writing utensils and T2/E
  C3
reading accessories.
Writing utensils, jewelry and T1/B
  L3
Montblanc
watches – timelessly beautiful T2/E
  C2

24 Endless Shopping
 Shop & Enjoy: Shopping

Terminal/
Store Products concourse
or pier
Casual and business fashions for
More & more T1/B
  J5
ambitious women.
Nokia Internet Smartphones, accessories and
T1/A
  L6
Lounge communication services.
Cell phone services and T1/B
  K6
O2
smartphone accessories. T1/C
  I8
Innovations and classics from this
Omega T1/B
  L3
famous watchmaker.
Pfendt Airport Brand-name eyeglasses, sunglasses
T1/B
  J5
Optic and contact lenses from the pro.
Choice fashions and playthings
Pfüller T1/B
  K4
for children of all ages.
T1/A
  N3
T1/A
  N5
Consumer electronics,
T1/A
  P5
Photair accessories and games from
T1/Z
  N1
major brands.
T1/Z
  M3
T1/Z
  P4
T1/A
  O3
Classics: bags, leatherware
T1/B
  K8
Picard and accessories from a famous
T1/B
  L2
German brand founded in 1928.
T1/Z
  O4
Italian fashion design and
PINKO T1/A
  L5
accessories.
A gaming and service island at
Player’s Island Frankfurt Airport. Gambling by T1/B
  J7
guests over 18 only.
For bookworms: the best
Pocket Shop selection of books + personal T1/Z
  M3
service and advice.
Striking: exclusive technology T1/A
  N5
Porsche Design
products and lifestyle accessories. T1/B
  K4
T1/A
  N3
T1/A
  N5
T1/A
  L6
T1/A
  M4
T1/B
  K4
T1/B
  J4
A huge selection of magazines, T1/B
  J5
Relay newspapers and travel T1/B
  J6
accessories. T1/B
  K8
T1/B
  J3
T1/C
 
T1/C
 
T1/Z
  M2
T2/D
  D4
T2/D
  E2

Rolex Uncompromising luxury: ROLEX. T2/E

  D2

Fashion and accessories from the

COMING Saint Laurent T1/Z
 
SOON luxury label.

 In the passenger lounge behind boarding T1 Terminal 1

pass control T2 Terminal 2
 In the publicly accessible (pre-security) area Map location

Endless Shopping 25
 Terminal/
Store Products concourse
or pier
Suitcases, leather items and
Samsonite T1/A
  L5
practical travel accessories

Outlet Designer sunglasses at

Sunglasses T1/A
 
factory outlet prices!

T1/A
  M4
Sunglasses by Designer sunglasses in every style
T1/B
  K3
Pfendt and for every taste.
T2/E
  D2
Jewelry, watches and crystals in T1/B
  K5
Swarovski
the refined Swarovski style. T1/B
  J3
Tegut The premium supermarket at
T1/C
  J8
Supermarket Frankfurt Airport.
Top-quality suitcases, leatherware T1/Z
 
M2
The Collection and accessories from many T1/A
 
P5
leading international brands. T2/E
 
Jewelry, watches and gifts: trendy T1/A
  N4
Thomas Sabo
and stylish. T1/B
  K4
A great selection for game and
Toys On Air T1/C
  J5
toy lovers of all ages.
T1/B
 
A selection of high-quality L6
Tripidi T1/Z
 
German household products. M3
T2/D
 
Elegant luggage and practical T1/A
 
TUMI N5
travel accessories. T2/D
 
Exclusive leather goods and
COMING Valentino accessories by Valentino and T1/Z
  N3
SOON
Valentino Garavani
Lovely shirts, blouses and much
Van Laack T1/A
  M5
more for her and him.
In a class of their own:
Versace T1/B
  J2
accessories from Versace.
Victoria‘s Secret A seductive range of accessories,
Beauty & cosmetics, perfumes and selected T1/B
  J5
Accessoires panties.
T1/B
  L5
A multimedia store offering
Virgin T1/B
  J3
books, DVDs, music and more
T2/E
  C3
Elegant watches and jewelry
from premium brands including
Wempe T1/Z
  M2
Rolex, Longines, Tissot, Cartier
and Glashütte.
Fine pantyhose and exclusive
Wolford T1/A
  N4
lingerie.

26 Endless Shopping
 Shop & Enjoy: Eating & Drinking

Eating & Drinking

Terminal/
Restaurant Dining options concourse
or pier

COMING
Traditional German dishes and
Anton & Anni T1/Z
 
SOON snacks in a Bavarian ambiance

Amò Italian food and specialty coffees. T2/D

  D3

Asia Snack Box Stir-fry dishes, curries and soups. T2/E

 
China Town-style slow cooking:
Asia Streetcooking T1/B
  K6
fresh and delicious.
Pasta, Pizza, Burger, fresh
Bistrot Airport salads and a large selection of
T1/B
  K4
Frankfurt beverages. Tentatively scheduled
to open in September 2017.

Burger King Grilled burgers, fast and tasty. T2/D

  E2

Neapolitan-style specialty
Caffè Kimbo T1/A
  L6
coffees.

Ciao Italia Pizza, pasta and la dolce vita. T1/A

 
The best of Southeast Asian
Coa T1/A
  N4
cuisine.
Specialty coffees and generously T1/C
  J5
Coffee Fellows
filled bagels. T1/Z
  N2
Exquisite sushi, fresh stir-fry
Cosi Asiate T1/B
  K2
dishes and exotic curries.
Restaurant with an open kitchen
Deli Bros. T1/B
  I3
and specialty foods shop.
Traditional German food with a
Deutsch T1/Z
  N3
view of the runway.
Giant soft pretzels fresh from the
Ditsch T1/B
 
oven, pizza snacks and bread rolls.
Snacks and drinks for a satisfying,
Goethe Bar enjoyable experience with a T1/B
  K3
fantastic view.
Food and drinks from all over the
COMING Goodman and N3
SOON
world, with a direct view of the T1/A
 
Filipo K4
runway.
See and be seen over snacks and
Hausbar T1/A
  N4
drinks.
Hearty home-style cooking in the
Hausmann’s T1/A
  N4
middle of the airport.

Heberer´s Freshly baked snacks and pastries T1/A

  N4
Traditional Bakery served with coffee. T1/Z
  M2

 In the passenger lounge behind boarding T1 Terminal 1

pass control T2 Terminal 2
 In the publicly accessible (pre-security) area Map location

Eating & Drinking 27

 Terminal/
Restaurant Dining options concourse
or pier
From fried sausage to
COMING
SOON
Hermann‘s frankfurters: hearty taste treats T1/A
 
that satisfy
Pizza, antipasti, Italian dolci and
Italissimo T1/A
  N3
food souvenirs.
An elegant restaurant and bistro,
Käfer’s T1/B
  J4
a true airport classic.
T1/B
 
Kamps Bread rolls and pastries. T2/E
  J6
T2/D
 
Kentucky Fried Chicken snacks prepared fresh on
T1/A
  L8
Chicken the premises.
German and international
Kuffler & Bucher cuisine, with a magnificent view T1/B
  J2
of the runway.
Italian „Dolce Vita“ in the Middle
Lucalino T1/A
  L5
of the Bustling Airport
Authentic Italian cooking in a
Lucullus Nero feel-good ambience with a view T1/Z
  N2
of the runway.

Ludwigs Traditional German cuisine. T2/E

  D1

T1/A
  L7
Specialty coffees plus tasty cakes, T1/B
  K2
McCafé
pastries and snacks. T1/Z
  P4
T2/E
  D1

T1/A
  L7
Burgers, wraps, fresh salads and T1/B
  K2
McDonald’s
more T1/Z
  P4
T2/D
  D1
T1/A
  N4
Specialty foods, sandwiches
Meyer Coffee T1/A
  M4
and coffee – a local Frankfurt
Kitchen T1/B
  K4
institution.
T1/B
  L2
A small bar with a huge to-go
Mini Bar T1/B
  I2
menu.
Snacks and beverages to enjoy
Mini Mondo T1/B
 
just before take-off.
Salads, kumpir, burritos …
Mishba everything always freshly T1/A
  L5
prepared and freely combinable.
A piece of Italy with a view of the
Mondo T2/D
  D3
runway.
Delicious warm and cold snacks
Mondo Bianco T1/A
  P5
in a pleasant ambiance.
A Japanese noodle bar: ramen and
MoschMosch T2/E
  C2
udon in a relaxed atmosphere.
Come in and enjoy: fresh juices,
Natural T1/A
  N5
sandwiches and snacks.
Delicious fish dishes: quick, fresh
Nordsee T1/A
  L7
and natural.
Perfect coffee from southern T1/A
  N3
Perfect Day
India’s mountain forests. T1/A
  O3

28 Eating & Drinking

 Shop & Enjoy: Eating & Drinking

Terminal/
Restaurant Dining options concourse
or pier
T1/A
  O3
Puro Gusto Coffee, paninis and dolci.
T1/B
  J4

T1/A
  M6
Everything your heart desires: T1/B
  K4
Quicker’s beverages, baked goods, salads, T1/B
  J3
sweets, bodycare products. T2/D
  D2
T2/E
  D4
T1/A
 
Freshly made sandwiches, salads, M5
Scoom T1/B
 
desserts and speciality coffees. J8
T1/B
 
Crossover cuisine and excellent
Sense of Taste T2/D
  E2
service.

Spizzico Italian snacks and coffee to go. T1/B

  K6

T1/B
  J4
Coffee creations, cake and hearty
Starbucks T1/C
  I5
snacks.
T2/E
  C2
Quick snacks and beer fresh from
Tangente T1/A
  M5
the tap; coffee and cake.
Doughnuts, coffee, milkshakes
Tasty Donuts T1/B
  J6
and sandwiches.
A Japanese sushi bar that’s an
Temaki Bar T1/Z
  N3
oasis of peace.
Drinks and fine food in a
The Bar T1/Z
  N3
designer ambience.

Thong Thai Delightful Thai food to go. T1/A

  L8

Vito Pizza and pasta, fresh and quick. T2/E

  D1

Fresh Bread and Sweets baked

Wiener Feinbäcker T1/B
  K7
locally.

Yuná Tasty Asian dishes. T1/A

  L5

Wellness & Beauty

Terminal/
Establishment Services concourse
or pier
Apotheke T1/B
  K4
Medications, health advice and
Metropolitan T1/Z
  M2
many wellness services.
Pharmacy T2/D
  D3

Massages, manicures and lots of T1/B

  L2
be relax
wellness services. T1/Z
  O4
Professional hand and foot care
CMT Nail Lounge T1/A
  L6
for men and women.
Individualized hair design:
Friseur Essanelle T1/C
  J8
personal, professional, proficient.

 In the passenger lounge behind boarding T1 Terminal 1

pass control T2 Terminal 2
 In the publicly accessible (pre-security) area Map location

Wellness & Beauty 29

Reclaim your
Value Added Tax
All merchandise purchased in the European Union is sub-
ject to value-added tax (VAT). The amount of this tax varies
depending on the product and country. If you’ve done some
shopping while visiting Germany*, you can reclaim the VAT
when leaving the European Union.

Shop 1. Prerequisites for a refund



Obtain a tax exemption form from
the shop.
F
 ill it out completely (using the
Latin alphabet).

Check-in Security Control

2a. Tax-exempt items in 2b. Tax-exempt items in

checked luggage carry-on bags
Inform the check-in staff of any
 
Proceed through security check.
tax-exempt merchandise and VAT
refunds. They will attach stickers to
your bags and return them to you
for presentation at the customs office.

VAT 3. Obtain a customs stamp

Office 
Allow sufficient time for the customs
formalities.

Present the purchased items, your
passport, the receipts and the
completed forms.

Make sure that the items are still un-
used and that you can present them.

Tax 4. Obtain the refund

Refund 
Go to a refund counter.
Counter  Present the completed and stamped
tax exemption forms.

Collect your cash refund.**

* Your place of residence must be outside the European Union.

** A processing fee is deducted from your VAT refund.

30 VAT Refunds
 Shop & Experience. VAT Refunds

Confirmation of Export Documents (Customs):

- Terminal 1, Concourse B, Level 2, Counter 553-556; at night at

Baggage Claim B (9 p.m. to 6:30 a.m.)
- Terminal 1, Concourse B, after security and passport control
- Terminal 1, Concourse Z, after security and passport control
- Terminal 2, Concourse D (opposite the check-in counters)
- Terminal 2, Level 3, after passport control

VAT Refund Counters

Global Blue
Terminal 1, Concourse B, Level 2, check-in counters
643–646
Terminal 1, Concourse B and Z, after security and
passport control
Terminal 2, Concourse D, Level 2, check-in hall
Terminal 2, Concourse D, Level 3 after passport control
www.global-blue.com; info@global-blue.com,
Phone: +49 800 32222555

Tax Free Germany

Terminal 1, Concourse B, check-in counter 562
Terminal 2, Concourse E, after passport control
www.taxfreegermany.de; info@taxfreegermany.de,
Phone: +49 6074 4852865

Premier Tax Free

Terminal 1, Concourse B, Level 2, check-in counters

565 and 567,
www.premiertaxfree.com

Premier Tax Free Partner

Terminal 1, Level 2, check-in hall A
Terminal 1, Level 3, Concourse Z
2x after security and passport control
Terminal 1, Concourse B, Level 1, 2x
Terminal 1, Concourse B, Level 2, 2x in the check-in hall
Terminal 1, Concourse B, Level 2, 3x after security and
passport control
Long-distance train station
Terminal 1, Concourse C, Level 2, after passport control
Terminal 2, Concourse E, Level 2
Terminal 2, Concourse D, Level 3, after passport control
Terminal 2, Concourse E, Level 3, after passport control

VAT Refunds 31
Frankfurt Airport
Online Shopping
Conveniently shop online at Frankfurt Airport and collect
reward points!

Flexible and convenient Shopping

Visit fra-shopping.com for an airport shopping experience

even before you actually arrive at Frankfurt Airport. Anytime
during the 90 days before your return flight, you can reserve
high-quality products from sought-after brands online and
then pick them up and pay for them on the day of your trip.

And that isn’t all! When shopping with your free Airport
Rewards customer card, valuable points are credited to your
member account right away. This lets you immediately con-
vert your accumulated points into vouchers and many other
rewards (for detailed information, turn to page 35).

Discover Europe’s most popular brands at:

fra-shopping.com

32 Online Shopping
 Shop & Enjoy: Online Shopping

Frankfurt Airport Online Shopping is so easy:

1. Search for articles and reserve them online:

Choose from a huge

range of brands and
products that are availa-
ble from participating
retailers at fra-shopping.
com and reserve them
anytime during the 90
days prior to your flight.

2. Reserve online & Pick up

Reserve your favorites

with no further obligation
and pick them up in a
shop at the airport on the
day of your flight. There’s
no need to pay before
then, and you don’t have
to buy anything you
don’t want.

3. Collect & redeem points:

As a Frankfurt Airport
Rewards Member,
you can collect valua-
ble points by making
purchases from partici-
pating retailers online or
at the airport. Go here to
find out where to redeem
your valuable points: fra-
rewards.de/rewardshop

Online Shopping 33
Frankfurt
Airport Rewards
As a Frankfurt Airport Rewards Member, you can take
­a dvantage of many attractive benefits. Register now
free of charge!

€ 1
=
1 point!
How to collect points:

1. Save your customer card

Detach the customer card on the bottom
right. It has already been printed with your
personal customer number.

2. Register online
Use the free Wi-Fi (Hotspot: Airport-
Frankfurt) at the airport to register online.
Simply go to fra-rewards.com/­registration
and enter your customer ID.

3. Enjoy benefits
As soon as you confirm your email address,
you can start enjoying our exclusive bene-
fits!

34 Frankfurt Airport Rewards

 Shop & Enjoy: Frankfurt Airport Rewards

A Preview of Our Rewards:

€10 Coupon €10 Coupon

HEINEMANN ,,Duty Free‘‘ Caviar House & Prunier

Free for our members:

One free hour in the Starter Tour across the airport

­MyCloud Transit Hotel apron (45 minutes)

Your membership pays real dividends, because it gives you

access to a large selection of attractive rewards and benefits.

More information on the Frankfurt

Airport Rewards program is available here: Performers GmbH
Hanauer Landstraße 287

fra-rewards.com 60314 Frankfurt am Main

Telefon: + 49 69 3487970-17
Telefax: + 49 69 3487970-10
www.performers.de

SMART DK

Top Partner:

1234 5678 9123 4567

YOUR CUSTOMER ID

Simply remove the card, start collecting points, register

­online, and enjoy a host of wonderful rewards and
FRAP=D 2016_11_118_Kundenkarte_ENG_RZ.indd 1
benefits.
24.11.16 14:15

Frankfurt Airport Rewards 35

36
 Services from A to Z

We‘ll meet all

your needs

Everything that Frankfurt Airport offers

to meet your needs

37
We’re at Your Service –
from A to Z
We‘re delighted to be of service

Airport Car Service

You can reserve secure parking in special areas behind

high-security gates; other services such as valet parking,
car care and inspections are also available. 
Phone: +49 69 690-27901,
www.acs-airport.de (in German only)

- Underground parking at Terminal 1, access via P4

Airport Travel Market

More than 20 travel agencies offer you a wide selection of

package and individual tours, city trips, flights and hotels.
You benefit from the ability to directly compare the prices of
different vendors and can also save with early booking
discounts and last-minute deals.
Open daily from 10 a.m. until at least 6 p.m.

- Terminal 1, Concourse C, Level 3 (Gallery)

Banks and Currency Exchange

You can do your banking and change money at many

locations in Terminals 1 and 2. There are 24-hour ATMs near
the banks and scattered around the terminals.

Bottle Deposits for a Good Cause

Donate your deposit to help people in need!

You can return your empty deposit bottles at one of 24

special machines to support a good cause. You‘ll find them
in the publicly accessible parts of both terminals. 100% of
the deposits are donated to nonprofit charitable organiza-
tions in the Frankfurt region.

38 Services from A to Z
 Services from A to Z

Conferencing

A large number of rooms of various sizes are available for

conferences and meetings at the Airport Conference Center.
www.acc-frankfurt.de, phone: +49 69 690-70500,
e-mail: acc-reservierung@fraport.de

- Frankfurt Airport Center 1 directly opposite Terminal 1

Day Rooms

Many hotels at the airport and in central Frankfurt have day

rooms for use between 9 a.m. and 6 p.m. They are an
excellent place to rest and relax in privacy between flights.

You can book a room at the Fraport Hotels & Tours counter in the
Welcome Center in Terminal 1 or at the Service Point on Level 2 of
Terminal 2.

Dry Cleaning

Open Monday to Friday from 7 a.m. to 8 p.m. and

on weekends and public holidays from 9 a.m. to 5 p.m.

- Terminal 1, Concourse C, Level 0, Airport City Mall

Fax and Photocopy Service

This service is available for a fee around the clock at the

„Service Points“ in Terminals 1 and 2 and during regular
business hours in the Welcome Center and the Lost & Found
Office.

Services from A to Z 39
Fraport Travel Service

Fulfil all your travel needs: plane tickets, hotels, rental cars,
package tours, last-minute vacations, long-distance bus
tickets and travel insurance.
frankfurt-airport.com/en
Phone: +49 69 690-71000, e-mail: travelservice@fraport.de

- Terminal 1, between Concourses B and C

Hairdresser Essanelle

Open daily from 8 a.m. to 8 p.m., Sat and Sun from 8 a.m.
to 6 p.m.

- Terminal 1, Concourse C, Level 0, Airport City Mall

Hotel Reservations: “Hotels & Tours”

Hotel accommodation, sightseeing and other tours, limo

service, phone cards, Frankfurt Card

frankfurt-airport.com/en, phone +49 69 690-70402,

e-mail: hotelservice@fraport.de,

- Terminal 1, Concourse B, Level 1 in the Welcome Center

Open daily from 6 a.m. to 10 p.m.

- Terminal 1, Service Point, Concourse B, Level 2

Open 24 hours

- Terminal 2, Service Point, Concourse D/E

Open 24 hours

Tip: FRA Comfort Services

For a more relaxed travel
experience, take advantage of
FRA Comfort Services. Let us
get you to and/or from the
airport in style or help you
transfer between flights or
check-in without any stress.
For information and easy
booking, visit: serviceshop.
flughafen-frankfurt.de/en

40 Services from A to Z
 Services from A to Z

Infokiosks

More than a hundred infokiosks provide you with all relevant

information on shops, food & beverage outlets, and terminal
facilities in eight languages. To get up-to-the-minute
information on your flight, including any changes to the
departure time or gate, insert your boarding pass in the
scanner.

Leisure Zones

Sit back and relax in a comfortable upholstered lounge chair

in one of the leisure zones. Hardwood floors, plants and warm
lighting create an agreeable ambience for chilling.

- Terminal 1, near Gate A 26

- Terminal 1, near Gate A 52
- Terminal 1, near Gate B 43
- Terminal 1, near Gate Z 11
- Terminal 2, near Gates D 1 to D 4
- Terminal 2, near Gate E 2 to E 5

Services from A to Z 41
Lost & Found

Have you lost something at the airport? The Lost & Found
office will be happy to help you find the missing item.
g Open daily from 8 a.m. to 6 p.m.,
phone: +49 69 690-66359, fax: +49 69 690-54081,
frankfurt-airport.com/en

- Terminal 1, Concourse A, Level 0, Airport City Mall

Medical Care

The airport clinic provides medical care and advice daily

between 7 a.m. and 4 p.m. Vaccinations are also available
there at short notice without the need to make an appoint-
ment.

Outside regular hours, the airport clinic is staffed by trained

nurses.

A specialized physician is also available to treat work-related

injuries Monday to Friday between 8 a.m. and 6 p.m. Phone:
+49 69 690-66767

g In case of emergency call 112 from any airport service

phone. From other landlines and cell phones,
dial +49 69 690-112

g Dental care is available Mon & Thu from 8 a.m. to

8 p.m., Tue & Wed from 8 a.m. to 6 p.m. and Fri from
8 a.m. to 4 p.m. at the FAC opposite Terminal 1,
Section D, Level 4., Phone: +49 69 693469

Dentists in “THE SQUAIRE”

Mon-Thu from 8 a.m. to 7 p.m. and Fri from 8 a.m. to
1 p.m., Phone: +49 69 6 4355 4355

- The Squaire West, Entrance 11, Platform 7

Meeting Points

There are centrally located meeting points on the arrival

levels of both terminals.

- Terminal 1, Concourse B, Level 1 (Arrivals)

- Terminal 2, Concourse E, Level 2 (Departures)

42 Services from A to Z
 Services from A to Z

My Cloud Transit Hotel

We are your hotel in the transit zone of Frankfurt Airport,

with rooms that can be booked by the hour (for a minimum
of three hours) just a short walk from the gate. The reception
desk is staffed 24/7 (Check-in until 10 p.m.).

Opticians – Pfendt Airport Optic

Mon-Sun from 6.30 a.m. to 9 p.m.,

phone: +49 69 690-70540.

- Terminal 1, Concourse B, Level 2, Shopping Avenue

Pharmacies

- Terminal 1, Concourse B, Level 2, Shopping Boulevard

Open daily from 6.30 a.m. to 9 p.m.

- Terminal 1, Pier Z, Level 3 near Gate Z13

Open daily from 6.30 a.m. to 9.30 p.m.

- Terminal 2, Concourse D/E, Level 3, Shopping Plaza (near SkyLine)

Open daily from 7 a.m. to 9 p.m.

Playgrounds

For detailed information, see Page 58.

Services from A to Z 43
Police

State Police (responsible for airport-specific crimes and

generally maintaining security and order):
+49 69 755-11900

Federal Police (responsible for immigration and border

controls, trains and railway stations and aviation security):
Main switchboard: +49 69-3400 4999
Public services: +49 69-690 78578

Toll-free 24-hour hotline: +49 800 6 888 000

Travel information and advice: www.bundespolizei.de

Porter and Escort Services

Regardless of your airline, you can book a porter or

escort at Frankfurt Airport; you can also request one who
speaks your language. The escort service is available to assist
you with the travel process both before and after the security
checkpoints (in the publicly accessible and transit areas).
Both services must be booked in advance and a fee is
required. The following companies offer these services:

g FraSec Fraport Security Services GmbH, Escort and

Porter Service “My Airport Guide”
e-mail: myairportguide@frasec.de

g Airport Porter Service of Sky Lounge GmbH

Phone: +49 69 690-22122, fax: +49 69 690-55001,
e-mail: info@sky-porterservice.com, airport-porter.com,
serviceshop.flughafen-frankfurt.de/en

44 Services from A to Z
 Services from A to Z

g Securitas
Phone: +49 2234 99190, e-mail: FRA@securitas24.de
www.securitas24.de

g Airport Staff GmbH

Providing Services to Passengers
Phone: +49 2234 99190, e-mail: porter@airport-staff.com

Post Office (including Postbank services)

Here you’ll find all the regular post office services, as well as
a Postbank outlet.
Open Monday to Friday from 8 a.m. to 7 p.m., Saturday,
Sunday and public holidays from 11 a.m. to 6 p.m.
Phone: +49 69 695-25690

- Terminal 1, Concourse B, Level 1 (Arrivals)

Prayer Rooms

There are numerous prayer rooms and chapels at Frankfurt

Airport for Christians, Jews and Muslims. Prayers, services and
concerts regularly take place in them.

- Terminal 1, Concourse B, Gallery (Christian and Muslim)

- Terminal 1, Concourse C, next to the counter 731 (Jewish)
- Terminal 1 B, Level 2, near Gate B22 (Christian, Muslim and Jewish)
- Terminal 2 D, Level 3, near Gate D1 (Christian, Muslim and Jewish)

Rental Cars

All major car rental companies are represented at the airport.

The car return counters of all providers are located in

the terminal parking lots (Terminal 1, P 30/33 and

Services from A to Z 45
Terminal 2, P 8). If you need to return a car outside regular
business hours, the rental car companies also have secure
boxes in the parking lots where you can deposit the vehicle
documents and keys.

- Terminal 1, Concourse A, Level 0, Airport City Mall

- Terminal 2, Concourse D, Level 2 (Arrivals)

Service for Passengers with Disabilities

FraCareServices provides personalized assistance for

passengers with disabilities or reduced mobility. Please
request this service at least 48 hours prior to departure by
contacting your airline or tour operator. It is not possible to
book them directly with the service provider. There is no
charge for these services.

On the day of your flight, please go to your airline‘s check-in

counter as usual or use one of the free callboxes to contact
the service provider. There are callboxes at various locations
in the terminals.

Please press the call button to contact the service provider.

For more information on accessible travel, go to

fracareservices.com.

Tip: Places to Charge Your Devices

More than 8,000 power sockets and USB ports are
available in both terminals. You’ll find charging facilities in
the waiting areas, leisure zones and smoking lounges,
at the workbenches Work&Connect and in many restau-
rants and consumer electronics shops.

Service Points

If you have any questions about your flight or the airport, or if

you’re looking for a hotel, don’t hesitate to ask our multilingu-
al staff at the Service Points:

- Terminal 1, Concourse B, Level 2, pre-security

- Terminal 2, Concourses D/E, Level 2, pre-security

46 Services from A to Z
 Services from A to Z

Shopping & Dining Guides

Your guide to all the shops,

Convenie

nce

Smoking
Lounge
restaurants and services at
„Perfect Day“
– 28
GATES B24 Coffee, Snacks

View „Puro Gusto“Bar

Fellows“
with Airfield Italian Coffee

Bar
Bars & Restaurants
„Meyer Deli

„Coffee
Coffee
Coffee Kitchen“
Upper Level: Fine Food
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open for you to use between 6 a.m. to 11 p.m. You’ll find

them at these locations:
- Terminal 1, Concourse A, Level 2 (near Gate A 50)
- Terminal 1, Concourse B, Level 2, Shopping Boulevard
(­pre-security) 5 a.m - 11 p.m.
- Terminal 1, Concourse B, Level 3 (near Kuffler & Bucher)
5 a.m. - 11 p.m.
- Terminal 1, Concourse Z, Level 3 (near Gate Z 50)
- Terminal 2, Concourse D, Level 3 (opposite the security control
for Gates D 5 to 8)

Smoking Lounges

After a long flight, you can enjoy a cigarette in one of our

attractive smoking lounges, a special feature at Frankfurt
Airport. Here you can sit in a comfortable chair in a bright,
friendly ambience. A special ventilation system ensures a
pleasant indoor climate.

Services from A to Z 47
In addition to the smoking lounges, there are several
smoking booths in the terminals.

- Smoking Lounges: Terminal 1, Transit A, B and Z

Terminal 2, Level 2 and 3, Concourse D and E
- Smoking Booths: Terminal 1 and 2

tegut Supermarket

Open daily from 6 a.m. to 10 p.m.

- Terminal 1, Concourse C, Level 0, Airport City Mall

Transfers

For detailed information, see Page 14.

VAT Refunds

For detailed information, see Page 30.

VIP-Services

The VIP-Services at Frankfurt Airport can be booked for any

arriving, departing or transferring passenger. They provide
you with personalized, high-comfort luxury services away
from the crowds and usual paths through the terminal.

g Fraport AG, VIP-Services

Phone: +49 69 690-70366, fax: +49 69 690-70369,
vip-services@fraport.de, vip.frankfurt-airport.com/en/

48 Services from A to Z
 Services from A to Z

Visas and Passports

If you have any questions about the regulations on entering
and leaving the country or concerning visa requirements,
please contact the Federal Police at Frankfurt Airport.
Absolute confidentiality is ensured.

Phone: +49 69-690 78578, bpopld.frankfurt@polizei.bund.de

Toll-free 24-hour hotline: +49 800 6 888 000

Visitor Services

Go on one of our airport tours to discover some of the

fascinating action at Frankfurt Airport!

g For individuals and small groups:

You can get tickets for our 45-minute Starter Tours (without
advance booking) in Terminal 1, Concourse C, Level 2
(Departures). Follow the signs for „FRA Airport Tours &
Shop“. Airport souvenirs are also available for purchase
there. Open daily from 10 a.m. to 6 p.m.

Starter Tours depart daily at at 1 and 3 p.m., and on

weekends and during school holidays in the German state of
Hesse also at 10 a.m. and 5 p.m.. Tickets for various tours
can be purchased for individuals, families and small groups
in our Online Shop (at airporttours.frankfurt-airport.com/
en). Advance booking is also possible at www.frankfurter-
stadtevents.de/flughafen.

g For groups: Airport tours of different durations are

available. For information and bookings: (phone) +49 69
690-70291, (fax) +49 69 690-53341, rundfahrten@fraport.de,
airporttours.frankfurt-airport.com/en

Services from A to Z 49
Our popular Visitors‘ Terrace in Terminal 2 provides fascina-
ting views of the bustling activity on the apron and airfield,
making it an enjoyable place to spend some time. For
details, go to visitorsterrace.frankfurt-airport.com.

You can also look forward to lots of exciting activities,

promotions and events at the airport. Current information is
available here: events.frankfurt-airport.com/en.

Wellness & Beauty

Massages, manicures, hair styling. Before or after your flight.

“Essanelle”, “be relax” and the “CMT Color Meets Trend
Nail Lounge” offer a full program. For more information, see
Page 29.

WiFi

You can enjoy free, around-the-clock WiFi at Frankfurt Airport.

To connect to the Internet, choose the “Airport-Frankfurt“
WiFi network.

Wrapping Service

For detailed information, see page 7.

50 Services from A to Z
Reserve the
best s ot now!
Take advantage of our individual offers and park
directly at Frankfurt Airport during your vacation.
Book your parking space on www.frankfurt-airport.com/en

You can’t park closer.

51
If You Want to
Know More
Via the Internet or in person at the airport: our information
services help you enjoy a relaxed travel experience.

Frankfurt Airport App 3.0

The Frankfurt Airport App is your personal guide to the airport,

covering everything from the start of your trip to takeoff.
Besides tips on getting to the airport, finding your way around
while there, and information on shops, restaurants and
services, it provides real-time information on your flight‘s
status. You can even use it to conveniently shop online and
collect valuable reward points.

I-AID

The Interactive Airport Desk (I-AID) is an interactive map that

travelers can use to find out about shops, services and food &
beverage outlets. A scan function lets you upload information to
your mobile device for navigating to wherever you want to go.

On-Site Information Services

The main places to go to get your questions answered are the

information counters, Service Points and the Welcome Center in
Terminals 1 and 2. Service personnel are also available through­
out the terminals in red jackets to assist you with any problems.

Communication Center

The Fraport Communication Center is available 24 hours a

day, 365 days a year (see Page 61).
Call this hotline: +49 180 6372 4636.
* €0.20 per call from any German landline phone, up to €0.60 per call from German
cell phones

52 Information Tools & Services

Your Airport App
Use the free airport WiFi to download the app

iFi
Free W

Interactive Map Flights

Rewards Program Online Shopping

90 100
500
80
150
125
SMAR
T

COMFORT

EXCLUSIVE

XXXX 09/15
XXXX
XXXX
XXXX 09/15
Top-Partner:
XXXX XXXX XXXX
XXXX

1234 5678 9123 4567

IHRE KUNDENKARTE

Services A – Z Parking

VIP P

Download now, free of charge:

53
Time for a Change

While traveling, take some time for yourself or finish urgent

work before heading for the departure gate.

Gaming and Movie Worlds

Fun and games for everyone! The Gaming Worlds at

Frankfurt Airport let travelers of all ages try out the latest
new games free of charge. Passengers can also enjoy a
colorful selection of free feature-length movies, interesting
documentaries and popular series in our Movie Worlds.

- Terminal 1
Gaming Worlds: Opposite Gate A52 and between Gate Z54 and Z56
Movie Worlds: near Gate A58, Gate Z58 and Gate B42

Workbenches Work&Connect

Practical work stations help you

efficiently use your time at the
airport. The elegant workbenches
with stools are equipped with
power outlets and USB ports and
even let you charge your
smartphone inductively without a
cable if it supports this mode. Many of the work stations also
feature a stunning view of the runway.

- Terminals 1 and 2 at nearly all gates

54 Time for a Change

 Time for a Change

Entertainment Gate

Shorten your wait at the Entertainment Gate with amazing

visual effects! A gigantic curved screen gives you fascinating
insights into the complex processes behind the scenes of
Frankfurt Airport and also displays life-size photo and film
sequences of landscapes and major cities like New York or
Tokyo.

- Terminal 1, near Gates B44-48

Silent Chairs

The Silent Chairs with arched

backrests and soundproofing
glass panels are oases of quiet
and relaxation. Integrated
speakers and and 3.5mm jacks
allow you to enjoy your own
music. Small tables with USB
ports and power sockets are
available to work at.

- Terminal 1 A, opposite Gate A 58 - Terminal 2 D, at Gate D 4

-T
 erminal 1 A, opposite Gate Z 58 - Terminal 2 D, at Gate D 9
- Terminal 1 B, Gate B 23 - Terminal 2 D, at Gate D 27
- Terminal 2 E, at Gate E 5

Yoga Rooms

Reenergize yourself at Frankfurt Airport! By taking advantage

of one of two fully equipped yoga rooms free of charge. Each
includes a full-height mirror wall, mats and a monitor showing
yoga instruction videos with musical accompaniment.

- Terminal 1, post-security at Gates C 14-C 16

- Terminal 2, after the border control at Gates D 1-D 4

Time for a Change 55

Relax in Comfort
Luxurious lounges that meet your personal needs

Lounges

If you’re in the mood to relax, the comfortable airport

lounges offer many ways to kill time until your flight departs.
You can sleep or get ready for your next meeting. Here is a
list of all the airlines that operate lounges for their passen-
gers at Frankfurt Airport.

Tip: relax in the Luxx Lounge and Sky Lounge

Regardless of your airline, you are welcome to
take advantage of these two lounges. The Luxx Lounge
can be used for three hours for a fee starting at 30 euros.
The Sky Lounge charges 35 euros for three hours.
g Terminal 1, Level 3, between Piers B and C
g Terminal 2, Level 3, opposite Gate D 8

Terminal 1
Air Canada Lounge (Non-Schengen)
DB Lounge
Frankfurt Airport VIP-Lounge
Luxx Lounge (pre-security)
LH Business West (non-Schengen)
LH Business Ost (non-Schengen)
LH Business in C (non-Schengen)
LH Business (non-Schengen)
LH Business (Schengen)
LH Business (Schengen)
LH Firstclass (Schengen)
LH Firstclass (Schengen)
LH Senator (non-Schengen)
LH Senator (non-Schengen)
LH Senator (non-Schengen)
LH Senator (Schengen)
LH Welcome (public area)
Transit B, Level 3
Long-distance train station, Level 2,
between platforms 6 and 7
You will receive more information after
making a booking.
Between B and C, Level 3
Transit B, Level 3, near Gate B 24
Transit B, Level 3, near Gate B 44
Transit C, above Gates C 14 and C 16
Transit Z, Level 3, on the way to
Gate Z 50
Transit A, Level 3, near Gate A24/A25
Transit A, Level 2, near Gate A 13
Transit B, Level 3, at Gate B 22
Transit A, Level 2, near Gate A 13
Transit B, Level 3, opposite Gate B 42
Transit C, Level 3, at Gates C 14/C 15
Transit Z, Level 3, near Gate Z 50
Transit A, Level 2, near Gate A 50
Ankunft B, near Exit B 2

56 Relax in Comfort
 Lounges

Terminal 2
Air France Lounge (Schengen)
Cathay Pacific Lounge (non-Schengen)
Emirates Lounge (non-Schengen)
Iberia Lounge (Schengen)
Japan Airlines Sakura Lounge
(non-Schengen)
Sky Lounge* (non-Schengen)
Transit D, Level 2, near Gates D 26/D 27
Transit E, Level 3, at Gate E 7
Transit E, Level 3, near Gates E 5/E 6
Transit D, Level 2, near Gates D 26/D 27
Transit D, Level 3, at Gate D 4
Transit D, Level 3, at Gate D 8

Information on when the lounges are open and the requirements for using them is available at
www.frankfurt-airport.com.

Lufthansa Senator Lounge in

Pier A
First and Business Class
­passengers and customers with
HON Circle, Senator or Frequent
Traveler status.

Terminal 1,Transit Z, Level 3,

on the way to Gate Z 50
Phone: +49 180 5 805805

* No advanced booking required.

Construction work may occasionally make it necessary to close some lounges.

Relax in Comfort 57
Traveling with
Children
Traveling with your family is child’s play at Frankfurt Airport.
Read on for the most important information on traveling
with kids.

Evening Check-in

To get your trip off to a relaxed start, many airlines allow you
to check in and drop off your luggage the evening before
your flight.

For more detailed information, please contact your airline or

consult pages 8 to 11 of the table.

Playgrounds

Frankfurt Airport has quite a few themed play areas for kids.
They can climb on helicopters, explore the ocean, or play at
being pirates. These are excellent places for them have fun
and burn off excess energy before embarking on a long
flight.

- Terminal 1 A, Level 2, near Gate A 50

- Terminal 1 A, Level 3, near Gate Z 24
- Terminal 1 Z, Level 3, near Gate Z 50
- Terminal 1 B, Level 2, near Gate B 22
- Terminal 1 C, Level 2, near Gate C 16
- Terminal 2 D, Level 3, near Gate D 1
- Terminal 2 D, level 2, near Gate D 21
- Terminal 2 D/E, Level 4, at McDonald’s
- Terminal 2 E, Level 3, near Gate E 4

58 Traveling with Children

 Traveling with Children

Free Stroller Service

Strollers make it much easier to get around the terminals

with a small child. There are pickup points in each terminal,
and if you are departing or changing planes in Frankfurt you can
simply leave the stroller at the gate before boarding, where our
staff will collect it.

- Terminal 1, Service Point in the pre-security part of Concourse B

- Terminal 1, information counter no. 10 in Transit B zone (for arriving
passengers)
- Terminal 2, Service Point between Concourses D and E

Baby rooms

We have many baby rooms around the airport; you can find
one in every large sanitary facility. They are equipped with a
changing table and mat, together with dispensers for baby
wipes and paper dispenser for diaper-changing table. The
baby rooms also feature two toilets and washbasins with
mirrors, one designed for adult use and one designed for
children. They can be found at these locations:

- Terminal 1, at Gate B 11
- Terminal 1, near Gate B 54
- Terminal 1, near the Goethe Bar
- Terminal 2, Food Plaza (near McDonald’s)
,
contain a supermarket
things, our terminals and many other
Among other
that sell periodicals, bottles to
n, our airport
has pharmacies, shops diapers and baby
transportatio everything from
If you choose
to use public station, and a stores carrying
a regional train clothing for children.
e train station, Terminal 1. toys, books, and
Getting a short walk from
Preparations and
a long-distanc
of them are just pizza, or a three-
bus station. All prefer buttered
giant pretzels, Airport
you can take
a com- Whether you outlets at Frankfurt
central train station, the food & beverage for kids too.
to the Airport
Traveling with
From Frankfurt’s or S9 toward
Wiesbaden. course meal, and that goes
Board line S8 for every taste, children,
have something and dishes for
muter train (S-Bahn). special meals

Children
have
available on Many restaurants
Carry-On Luggage take the following the airport is include play corners. are all over the termi-
make sure to on getting to or simply use
our and some even
with a child, More information offerings
When traveling www.frankfurt-airport.com and culinary areas.
the on-board our website at These shopping and post-security
items with you: warm despite the pre-security
keep your child FRA Airport APP. nals, in both
• A blanket to is that some stores

Tip: Traveling with Children.

system
air-conditioning worth mentioning apron and
to prevent cold
feet One special highlight a magnificent view of the
rs
to Departure
• Thick socks
for Young Passenge
animal have parts of the airport.
and restaurants
From Check-In
favorite cuddle
VIP Treatment • Your child’s
airfield, especially
in the post-security
• A small toy g
book and Breastfeedin
• A (picture) colored pencils Changing Diapers
g
and crayons or Evening-Before
Check-In
day of departure,
many
diaper-changing
and breastfeedin
• Coloring book stress on your
To help you avoid
For details, You’ll find separate
• Extra diapers and cleaning your ore check-in service. sanitary facilities.
for changing
diapers
airlines offer
an evening-bef at rooms in all large
• Moist wipes visit our website
your airline or

What do you need to know about traveling with

child’s face please contact
child (and yourself) rt-airport.com. Questions &
Answers of our infor-
clothes for your please go to one
• A change of and diapers
www.frankfu any questions, to help you.
for dirty clothes If you still have will be happy
• Plastic bag and Strollers at our Our friendly staff
Baby Carriages strollers rentals mation desks.
• Snacks we offer free
For your information, as supply lasts).
• Bottle and
pacifier and 2 (as long s care, the staff
of
in Terminal 1 at Information Medical Emergencie require medical
medications service points
• Any required can borrow strollers may be If you or your
child urgently will look after
Arriving passengers Transit Hall B. The buggies Concourse C,
in Terminal 1,
may keep the
in
counter 10, located baggage claim areas, the
gates, or the airport clinic
Baby Food

children? Where can you find playgrounds and baby

younger, you the
three years or duration of returned at either you.
If your child is required for the
food and water note that you the information
counters. strollers, at the
amount of baby luggage. Please may also rent
in your hand for a fee, you B.
your entire trip, security checkpoints
. Furthermore, 1, Arrival Hall
contents at the room, in Terminal
must report these baggage storage

Seats baggage.
will be traveling Child Safety checked as bulky
Bassinet advance if you may usually be over to their
your airline in a bassinet Child safety seats child safety seat
Please inform airlines will provide let you turn your about the
request, most Some airlines gate. Please ask
with a baby. On

rooms, which child-oriented services are offered?

at the departure
on long-haul
flights. personnel right
checking in.
procedure when
Airport
Getting to the to Frankfurt Airport. & Drinking or
time for getting Shopping, Eating to get ready,
Please plan enough home in the rush
y something at At Frankfurt
and economicall Have you left No problem.
away you can
conveniently
can ride a free hungry and irritable? wide range of shops
While you are are your kids of a
Parking Lot. You take advantage
leave your car
on our Holiday terminal. Airport you can needs met.
straight to your to get all of your
bus from there also

Information for traveling with children can be found

24-hour shuttle are of course and restaurants
right at the terminals
The parking facilities
available.

on our website frankfurt-airport.com/en.

Traveling with Children 59

Index and Useful
Phone Numbers

Service Page

Charging Stations 46

Day Rooms 39

Duty-Free Shops 20

Hairdresser 40

Hotels & Tours Counter 40

Information/Service Points 41

Internet Services 50

Leisure Zones 41

Lounges for Everyone 56

Luggage and Coat Storage 7

Optician 43

Pharmacies 43

Playgrounds 58

Post Office 45

Prayer Rooms 45

Showers 47

Smoking Lounges 47

Strollers 59

VAT Refunds 30

Transfers 14

Visitor Services 49

Wellness & Beauty 29

60 Index and Useful Phone Numbers

 Index and Useful Phone Numbers

Useful Phone Numbers

– Fraport-Communication Center
For general and flight information, call
+49 180-6 FRAINFO
[+49 180 6372 4636]*

– 
Lost & Found
Phone: +49 69 690-66359

– Police
Phone: +49 69 755-11900

– 
Emergencies/medical care
If you have an acute emergency, call 112 from any public
phone inside the airport or +49 69 690-112 from a cell or
external phone.

The number of the airport clinic is:

+49 69 690-66767.

– 
Christian Social Service for Passengers
Support for all passengers in need
Terminal 1 C, opposite of entrance 8,
room 200.2039 & 2029
Phone: +49 69 690-50201 or -47131

* € 0.20 per call from German landlines phones; up to € 0.60 per call from German cell phones

Index and Useful Phone Numbers 61

Getting Around
All the important information at a glance:

Airport Tours Pharmacy

Automated Playgrounds,
Teller Machines Baby rooms

Bus Prayer Rooms

Customs Security Control

Gaming Worlds Showers

Information/
Quiet Room
Service Point

Leisure Zone,
SkyLine Train
Silent Chairs

Luggage Storage Smoking Lounge

Meeting Point Taxi

Movie Worlds/
Train Station
Entertainment Gate

My Cloud Transit Hotel Travel Market

Tunnel between
Optician
Piers A and B

Parking Visitors‘ Terrace

Passport Control/
Yoga Rooms
Security Check

62
 .

63
This brochure was published in November 2017.

Fraport AG
Frankfurt Airport Services Worldwide
60547 Frankfurt am Main, Germany

Editorial Team

Retail & Properties, Multichannel / Digital Strategy & Core

Services (HVM-MS)
Airside and Terminal Management, Corporate Safety, Security
and Service Quality (FTU-T)

Additional Information

Website:
www.frankfurt-airport.com/en

Fraport Communication Center:

phone: +49 180-6 FRAINFO [+49 180 6372 4636]
Calls cost € 0.20 from a German landline and no more
than € 0.60 from a German cell phone.

Social Media:

  

Videotext:
hr: screens 561 to 566, SWR: screens 561 to 566,
3sat: screens 480 ff.

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electronically or photographically reproduce any or all of
this content, store or process it in electronic systems, or
reprint it in periodicals. The information provided here
is also subject to change after it has been approved for
publication. Fraport AG therefore provides no guarantee of
its completeness or correctness.