Product Advisory

Etihad Airways (EY) Chauffeur Service

Product Advisory 2252
Number:
Version: 01

13-Oct-14 for Travelport Apollo

22:00 EDT 02:00 (14Oct) GMT
and Travelport Galileo
Load To Production:
04-Nov-14 for Travelport
06:00 EST 11:00 GMT
Worldspan

Etihad Airways (EY) provides complementary chauffeur services to all eligible

Diamond first class and Pearl business travellers in selected cities across the Etihad
Airways network.
High Level Description: Passenger and segment Programmatic SSR LIMO functionality is available for Etihad
Airways (EY), when requesting ‘chauffer service’ for eligible customers. The EY LIMO
SSR will follow the current programmatic SSR entries and allowed character count.

Etihad chauffeur service can be requested in Travelport Apollo, Travelport Galileo

Impact Summary: and Travelport Worldspan.

Reason For Issue: First Notification

Internal Only Developers

Customer Impact: Agency Customers Airline Customers

Car, Hotel, Rail or Cruise

eCommerce Customers
Customers

Galileo

System: Apollo

Worldspan

Load To Copy: Available now

Web Services: Not applicable
(API and Messaging)

Issue History: Version 01

October 10, 2014 TRAVELPORT CONFIDENTIAL INFORMATION Page 1

Product Advisory Etihad Airways (EY) Chauffeur Service

Overview

Etihad Airways (EY) provides complementary chauffeur services to all eligible Diamond first class and Pearl
business travellers in selected cities across the Etihad Airways network.

Etihad chauffer service can be requested in Travelport Apollo, Travelport Galileo and Travelport Worldspan.

Customer Benefits

 Incorporation of Etihad Airways (EY) chauffeur service in PNR

 Automation of the Etihad Airways (EY) chauffeur service request and confirmation

Detail and Customer Examples

Etihad Airways (EY) provides complementary chauffeur services to all eligible Diamond first class and Pearl
business travellers in selected cities across the Etihad Airways network.

The list of cities where Etihad Chauffeur service is available can be found at the following web page and includes
the mileage limitations http://www.etihad.com/en-us/experience-etihad/etihad-chauffeur/.

Note: If surcharges apply: ‘All surcharges to be paid directly to the chauffeur at the end of service. Such charges
must be paid directly by the guest to the chauffeur at the beginning or end of the trip. Etihad Airways has no
obligation towards collecting fees or reimbursing suppliers who failed to collect such charges after trip is
completed.”

Eligibility

Etihad Airways chauffeur service is available to travellers holding tickets with confirmed reservations in Diamond
first and Pearl business zones on Etihad operated flights.

Passengers travelling in Pearl business class who are not Silver, Gold or Gold elite members of Etihad’s guest
loyalty programme are limited to a maximum of two chauffeur transfers per ticketed itinerary.
Note: This restriction does not apply to first class travel.

Etihad Guest members traveling with Etihad in Pearl business class to or from Abu Dhabi, or having a stopover in
Abu Dhabi, are able to enjoy Etihad chauffeur transfers in all points of the journey within the United Arab
Emirates.

Etihad Chauffeur service can be requested up to 24 hours prior to the flight arrival or departure. (Any request
made less than 24hrs before departure, is subject to confirmation).

Etihad operated flights marketed by other airlines (OAL) are eligible for Etihad chauffeur service.
Other airline operated flights marketed by Etihad are not eligible for chauffeur service.

One limo is provided for one adult guest (maximum up to two guests and baggage per limo).

October 10, 2014 TRAVELPORT CONFIDENTIAL INFORMATION Page 2

Product Advisory Etihad Airways (EY) Chauffeur Service

Etihad chauffeur is not applicable for un-accompanied minors.

Children (0-12 years of age) are not eligible for the Etihad chauffeur service.

Etihad chauffeur service is not eligible for transiting travellers at Abu Dhabi international airport.

Etihad Airways network Mileage limitations are applicable to each city where this service is offered.

Etihad chauffeur service is available for ticketed PNRs only.

Programmatic SSR EY Limo

Passenger and segment Programmatic SSR LIMO functionality is available for Etihad Airways (EY), when requesting
‘chauffer service’ for eligible customers. The EY LIMO SSR will follow the current programmatic SSR entries and
allowed character count.

Structure of SSR EY Limo

Limo Limo indicator

N1 Need one limo
/ Delimiter
LHR City or airport code for Limo requested service
PU Pick up at
Free form text. It is highly recommended to add the following information:
Pick-up time
Address with land marks and postal code
DO Drop off at
Valid passenger mobile contact number with CTC including country and city code.

Note: EY will not confirm the Limo service if the SSR does not contain the above data.

Separate Limo Service requests are required for the arrival and departure transfer from the same city.

Maximum number of characters in free form text

Travelport Apollo and Travelport Galileo allow 180 characters as maximum in this field.
Travelport Worldspan allows 90 characters as a maximum in this field.
Special characters such as ‘*’ and ‘&’ etc. should not be used in this free form text field.

October 10, 2014 TRAVELPORT CONFIDENTIAL INFORMATION Page 3

Product Advisory Etihad Airways (EY) Chauffeur Service

Formats

Travelport Apollo:
>¤:3LIMON1/LHR PU 1200 LONDON HOTEL DO LHR APT CTC 0011234567

Travelport Galileo:
>SI.P1/LIMO*LHR PU 1200 LONDON HOTEL DO LHR APT CTC 0011234567

Travelport Worldspan:
>3S1N1LIMO/LHR PU 1200 LONDON HOTEL DO LHR APT CTC 0011234567

If more than one Limo service is requested for the same segment for arrival and departure or for other segments,
it is required to indicate the segment in the format:

Travelport Apollo:
¤:3LIMON1/S1/LHR PU 1200 LONDON HOTEL DO LHR APT CTC 0011234567

Travelport Galileo:
>SI.P1S1/LIMO*AUH PU 1200 LONDON HOTEL DO LHR APT CTC 0011234567

Travelport Worldspan:
3S1N1LIMO/AUH PU 1200 HOTEL DO AUH APT CTC 0011234567

Booking Process for Etihad Airways (EY) Chauffeur Service

 Create the PNR or booking file with EY segments in First class or business class, end transact the PNR.
 Issue the ticket(s). This includes ticket issuance and ticket exchanges.
 Add the SSR(s) for the Chauffeur Service according to the SSR EY Limo structure.
 Multiple EY Chauffeur service requests need to be done before the PNR is end transacted.

Note: EY will not confirm the Limo service if the order of this booking process is not followed, these steps are
according to how the logic of the ‘EY Chauffeur service’ server works.

Etihad chauffeur service Response

If Limo Service is confirmed, EY will respond with a KK1 SSR Limo.

If Limo Service is NOT confirmed, EY will respond with UC status code in the SSR EY Limo and with the reason in a
SSR OTHS.

Example
The passenger is taking a non-stop flight from Chicago to Abu Dhabi, by error the Limo Service is requested in
London, EY does not confirm the Limo service.

October 10, 2014 TRAVELPORT CONFIDENTIAL INFORMATION Page 4

Product Advisory Etihad Airways (EY) Chauffeur Service

4.SSR LIMO EY UC1ORDAUH0150J07SEP.LHR PU 1200 LONDON HOTEL DO

LHR APTCTC 0011234567
5.SSR OTHS EY 150J7SEP/CMS LHR UC NO SERVICE CITY IN REQUEST
EY150 07SEP NN1

Pick-up time will only be confirmed by the supplier 24 hours prior to departure pick-up either by contacting the
traveller’s mobile number or through SMS.

Changing or Cancelling a confirmed EY Limo Service

 Cancel the EY Limo SSR and end transact the PNR.

 Wait 3-5 minutes before a new EY Limo is requested.

Note: When an EY segment is cancelled and it has an EY Limo service confirmed, the EY Limo SSR is cancelled
automatically.

 If the cancellation occurs within 24 hours of flight departure, the limo cancellation should be made
through EY local contact centre or sales office.
 If the change is with regard to the pick-up details, this needs to be requested through EY local contact
centre or sales office.

Schedule Changes

In the event of a schedule change or flight disruption, Etihad will advise the new pick up time by updating the
details into an OTHS SSR in the PNR.

October 10, 2014 TRAVELPORT CONFIDENTIAL INFORMATION Page 5

Product Advisory Etihad Airways (EY) Chauffeur Service

Examples

These examples are for illustration purposes.

Apollo (1V) SSR LIMO

Entry:
>¤:3LIMON1/LHR PU 1200 LONDON HOTEL DO LHR APT CTC 0011234567

Response:

After End Transact, SSR the message is returned with confirmed (KK) or unable to confirm (UC) status.

1 2 3 4 5 6
1234567890123456789012345678901234567890123456789012345678901234
01 J66P9M/37 XDBKR C999999 AG 99999992 24JUL
02 1.1TEST/SSR
03 1 EY 150Y 23AUG ORDAUH HK1 845P 720P+* SA/SU E
04 FONE-DENB
05 FOP:-S
06 TKTG-T/
07 GFAX-SSRLIMOEYKK01 ORDAUH 0150Y 23AUG-1TEST/SSR.CHI PU 1700 HOTE
08 L IN CHICAGO DO AUH APT CTC 0011234567
09 >
10

Worldspan (1P) SSR LIMO

Entry:
>3S1N1LIMO/LHR PU 1200 LONDON HOTEL DO LHR APT CTC 0011234567

Response:

After End Transact, the SSR message is returned with confirm (KK) or unable to confirm (UC) status.

1 2 3 4 5 6
1234567890123456789012345678901234567890123456789012345678901234
01 1P- 2EPVYR
02 1.1TEST/SSR*ADT
03 1 EY 20Y 23AUG SA LHRAUH HK1 1450 0050 |1/O $ E
04 P- 1.D7SMARK ONE TRAVEL/ 0208 607 6780/REF DENB
05 T- 1.T/
06 TKG FAX-NOT PRICED FARE TYPE EX
07 G- 1.SSRLIMOEYKK1LHRAUH0020Y23AUG- 1.1 .LHR PU 1200 LONDON HOT
08 EL DO LHR APT CTC 0011234567
09 **** ITEMS SUPPRESSED ****/DR
10 >
11

October 10, 2014 TRAVELPORT CONFIDENTIAL INFORMATION Page 6

Product Advisory Etihad Airways (EY) Chauffeur Service

Galileo (1G) SSR LIMO

Entry:
>SI.P1/LIMO*LHR PU 1200 LONDON HOTEL DO LHR APT CTC 0011234567

Response:

After End Transact, the SSR message is returned with confirm (KK) or unable to confirm (UC) status.

1 2 3 4 5 6
1234567890123456789012345678901234567890123456789012345678901234
01 5995JO/50 XDBKR C667505 AG 14303376 13AUG
02 1.1TEST/SSR
03 1. EY 20 F 23SEP LHRAUH HK1 1450 #0050 O* E TU
04 FONE-DENT*
05 TKTG-T*
06 VLOC-EY*GTTCEH/13AUG 1445
07 ** SPECIAL SERVICE REQUIREMENT **
08 SEGMENT/PASSENGER RELATED
09 S 1. EY 0020 F 23SEP LHRAUH
10 P 1. TEST/SSR LIMO KK 1 LHR PU 1200 LONDON HOTEL D-
11 O LHR APTCTC 0011234567
12 >
13

October 10, 2014 TRAVELPORT CONFIDENTIAL INFORMATION Page 7

Product Advisory Etihad Airways (EY) Chauffeur Service

Travelport provides this document for information purposes only and does not guarantee that the information contained in this document is
accurate, current or complete.
This document and the products listed herein are subject to change without notice.

© 2014 Travelport. All rights reserved. Travelport, the Travelport logo, Apollo, Galileo, and Worldspan are trademarks of Travelport. All other
marks are the property of their respective owners.

October 10, 2014 TRAVELPORT CONFIDENTIAL INFORMATION Page 8