Name: Himansh Sagar

Course: BBA AVO

SAP ID: 500058092

Future of Ground Handling in India

Key job roles of ground handling:

Passenger Service - Customer handling, lost and found service
This includes services inside the airport terminal such as:

 Providing check-in counter services for the passengers departing on the

customer airlines.
 Providing gate arrival and departure services. The agents are required to
meet a flight on arrival as well as provide departure services including boarding
passengers and closing the flight.
 Staffing the transfer counters, customer service counters and airline lounges.

Operations and Ramp Handlers

This includes services on the ramp or apron, such as:

 Guiding the aircraft into and out of the parking position (by way of aircraft
marshalling),
 Towing with pushback tractors
 Lavatory drainage
 Water cartage (typically non-potable for lavatory sink use)
 Air conditioning (more common for smaller aircraft)
 Air start units (for starting engines)
 Luggage handling, usually by means of belt loaders and baggage carts
 Gate checked luggage, often handled on the tarmac as passengers
disembark
 Air cargo handling, usually by means of cargo dollies and cargo loaders
 Catering trucks
 Refuelling, which may be done with a refuelling tanker truck or refuelling
pumper
 Ground power (so that engines need not be running to provide aircraft power
on the ground)
 Passenger stairs (used instead of an aerobridge or air stairs, some budget
airlines use both to improve turnaround speed)
 Wheelchair lifts, if required
 Hydraulic mules (units that provide hydraulic power to an aircraft externally)

Aircraft Handlers and Loaders

The service includes loading and unloading of food, drink and baggage from the
aircraft.
Catering
The loading of fresh food and drink for passengers and crew. Airline meals are
typically delivered in Airline service trolleys. Empty or trash-filled trolley from the
previous flight are replaced with fresh ones. Meals are prepared mostly on the
ground in order to minimize the amount of preparation (apart from chilling or
reheating) required in the air.
While some airlines provide their own catering, others have either owned catering
companies in the past and divested themselves of the companies, or
have outsourced their catering to third-party companies. Airline catering sources
include the following companies:

 Airline Services & Logistics PLC(EPZE)

 American Airlines
 Atlas Catering (Royal Air Maroc's catering service)
 Cathay Pacific's Cathay Pacific Catering Services
 Chelsea Food Services
 DHL
 Gate Gourmet
 KLM's KLM Catering Services
 Thai Airways's Thai Catering Services
 United Airlines

Airside Safety and Security executives

 Security and Safety
o Security
o Aircraft danger zones
o Health and safety
o Severe weather conditions,
o Traffic rules at the ramp
o Accident and incident reporting
 Fire and first aid
o Fire prevention
o Fire protection and fire action
 o First aid

Ground Handling companies in India

1. Air India Air Transport Services Ltd. (AIATSL)
2. Air India SATS Ltd.
3. Bird Worldwide Flight Services.
4. Celebi Nas Airport Services India Pvt. Ltd.
5. Bhadra International Pvt. Ltd.
6. Indo-thai Airport Management Services
7. Menzies Aviation Bobba (Bangalore) Pvt. Ltd
8. Globe Ground India
9. Celebi Delhi Cargo Terminal Management Private India Limit
10. IFOS Aviation Services Private Limited
11. Bird Execujet Airport Services Private Limited
12. Bangalore Airport Terminal Management Private India Limited
13. Cargo Service Centre
14. KCIC Private Limited
15.Indamer MJets Airport Services Private Limited.

India Ground Handling Services Market is expected to reach around USD 1.7 Billion
by the year 2026

India Ground Handling Services Market Size and Overview

The market for ground handling services in India is at a growth stage with a large
number of players competing for a share in the market. The market grew at an
increasing rate during 2013 - 2018. The primary growth drivers of the ground
handling services market have been increasing air passenger traffic, rising amount of
air freight and increasing number of tourist visits in India. These were backed by
technological advancement in GSE (Ground Support Equipment) and favorable
government policies.

India Ground Handling Services Market Segmentation

The ground handling services market in India has been segmented by types of

services offered into passenger and ramp handling services and cargo handling
services. Passenger and ramp handling services are offered in passenger flights and
cargo handling services are offered in freighter flights. Revenue from passenger and
ramp handling services has accounted for a higher share in the market due to the
large number of and high frequency of passenger flights in India. 
Competitive Landscape in India Ground Handling Services Market

The India ground handling services market is fragmented with a large number of

players competing in the market. Air India Air Transport Services Limited is the
leading player in terms of revenue in the India ground handling services market. Air
India SATS Airport Services is the second largest company followed by Bird
Worldwide Flight Services and Celebi NAS Airport Services Private Limited.

The other major companies in India ground handling services market are Globe
Ground India Private Limited, Menzies Aviation Bobba (Bangalore) Private Limited,
Bhadra International India Private Limited and Indo-Thai Airport Management
Services. Companies compete on the basis of service costs and number of ground
handling stations.

Conclusion, the Future Outlook of India Ground Handling Services Market

The ground handling services market in India is expected to grow at a positive

double digit CAGR during 2019 - 2026. Increase in the level of implementation of
favourable government schemes in the ground handling and aviation sector will be
the major contributor to this growth. Future catalysts will be the entry of new
domestic and foreign players in the airport ground handling services market with
airlines increasing their fleet sizes and completion of construction of new airports.