TURN AROUND COORDINATOR

 The Turnaround Coordinator is responsible for the economic, punctual

and safe planning and execution of the various aircraft handling
processes during the aircraft ground time. This includes the
optimization of processes and procedures.
 He/she remains at the aircraft during the entire ground time and
coordinates all processes in all areas of responsibility which may arise
during the course of aircraft handling, as locally defined.
 He/she steers and controls the work routines with internal and external
parties, including crews, and keeps track of vendors’ performance.
 The parameters for this are agreed with the Station Manager or are
derived from the appropriate rules and regulations.
 TURN AROUND COORDINATOR
 Responsible for coordinating Weight and Balance documentation
with Load Control
 Maintain daily trip files and station traffic report as well as all
aircraft-handling related statistical data
 Supervision of ramp functions
 Operational safety/load security checks on aircraft prior to
departure, which also includes the coordination of all operational
activities during irregularities
 Coordination of all phases of aircraft handling, including catering,
cleaning, fueling, crew and passenger boarding/de-boarding
 TURN AROUND COORDINATOR
 Supervision of handling agents during all phases of aircraft
 Loading/unloading, including checking on correct buildup/preparation of
cargo – destined for bulk loading or in unit load devices
 Ensure all cargo or luggage is properly tied down or secured in the
compartments
 Responsible to keep track of the number of passengers, pieces of luggage
and the amount of fuel
 Work very closely with ramp personnel and the airport station manager or
deputy
 Close coordination with gate, steering of boarding and de-boarding related
passenger service processes
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 Secure the proper handling of Bag scan
 Provide daily monitoring report to the Manager about handling
performance, document delays and reasons
 Ensure implementation of new procedures, processes or product
features and enhancements
 Plan for and ensure that irregularities are always handled in
accordance with customer, economic and legal considerations
 Report any flight handling irregularities to Management as locally
defined
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 Support the development and modification of processes and procedures with the
aim of improving quality, efficiency and effectiveness
 Ensure awareness for and achievement of all aircraft handling relevant quality
targets/Key Performance Indicators and initiate corrective actions if deviations
occur
 Ensure that service level agreements are adhered to by all providers
 Ensure and foster required quality awareness throughout daily operation
 Ensure proper training for all team members relevant to their individual tasks
 Strive for consistent quality and service improvements
 Provide timely and systematic feedback to the service providers
 TURN AROUND COORDINATOR
 Coordinate the activities of service providers to ensure smooth
operations, in example caterers, aircraft loaders, and cabin cleaning
personnel, security , Load Control
 Responsible for specified resource planning up to given limits (in
example: flight schedule changes)
 Actively support passenger service related processes when called
upon
 Ad hoc liaison with Federal, State and Local authorities and airport
operators in regards to regulations and/or practices directly effecting
day-to-day operations
 Liaison with Federal, State and Local authorities and airport operators
in regards to regulations
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Administrative Duties:
 Maintain regular communication and feedback with Lufthansa
management about all handling aspects as locally defined
 Maintain all manuals and local instructions and keep them up to date
Safety / Security / Legal
 Ensure that all aspects of the ground handling operation are in
accordance at all times with:
Safety regulations
Security regulations
Legal regulations
 Performance and proper documentation of checks performed under
the station operations surveillance concept
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Cost Management:
 Ensure a cost efficient ground handling operation without any
compromise to safety standards
Leadership:
 Motivate and encourage service providers to strive for superior
quality
 Ensure that the appearance of Lufthansa dedicated staff at the
airport corresponds to Lufthansa Standards
Brand Management:

Ensure that product and safety philosophy and core values are known
and implemented by all staff.