Life cycle report

P403 - Spec_Akzo_Mon_US

23/04/2020 - 23/04/2020 - 00:00 - 24:00

Created on 23/04/2020 12:50:34 by 5900

Time: 23/04/2020 06:56:19 - 23/04/2020 06:57:31 Duration: 00:01:12 Call direction: Incoming Phone Number: 033182880305 Location: 033182880305 Caller ID:

Start time Duration Event type Device type Reporting Full name Comment

23/04/2020 06:56:19 00:00:15 Call transfered Queue P403 Spec_Akzo_Mon_US

23/04/2020 06:56:34 00:00:57 Abandoned Queue P403 Spec_Akzo_Mon_US

Time: 23/04/2020 06:57:57 - 23/04/2020 06:59:37 Duration: 00:01:40 Call direction: Incoming Phone Number: 033182880305 Location: 033182880305 Caller ID:

Start time Duration Event type Device type Reporting Full name Comment

23/04/2020 06:57:57 00:00:16 Call transfered Queue P403 Spec_Akzo_Mon_US

23/04/2020 06:58:13 00:01:24 Abandoned Queue P403 Spec_Akzo_Mon_US

Time: 23/04/2020 06:59:39 - 23/04/2020 07:00:23 Duration: 00:00:44 Call direction: Incoming Phone Number: 033182880305 Location: 033182880305 Caller ID:

Start time Duration Event type Device type Reporting Full name Comment

23/04/2020 06:59:39 00:00:15 Call transfered Queue P403 Spec_Akzo_Mon_US

23/04/2020 06:59:54 00:00:29 Abandoned Queue P403 Spec_Akzo_Mon_US

Time: 23/04/2020 07:00:32 - 23/04/2020 07:00:55 Duration: 00:00:23 Call direction: Incoming Phone Number: 033182880305 Location: 033182880305 Caller ID:

Start time Duration Event type Device type Reporting Full name Comment

23/04/2020 07:00:32 00:00:15 Call transfered Queue P403 Spec_Akzo_Mon_US

23/04/2020 07:00:47 00:00:08 Abandoned Queue P403 Spec_Akzo_Mon_US

Time: 23/04/2020 07:02:46 - 23/04/2020 07:03:24 Duration: 00:00:38 Call direction: Incoming Phone Number: 033182880305 Location: 033182880305 Caller ID:

Start time Duration Event type Device type Reporting Full name Comment

23/04/2020 07:02:46 00:00:15 Call transfered Queue P403 Spec_Akzo_Mon_US

23/04/2020 07:03:01 00:00:23 Abandoned Queue P403 Spec_Akzo_Mon_US

Time: 23/04/2020 07:04:31 - 23/04/2020 07:05:06 Duration: 00:00:35 Call direction: Incoming Phone Number: 033182880305 Location: 033182880305 Caller ID:

Start time Duration Event type Device type Reporting Full name Comment

23/04/2020 07:04:30 00:00:00 IVR Enter

23/04/2020 07:04:30 00:00:00 IVR Exit

23/04/2020 07:04:31 00:00:16 Call transfered Queue P403 Spec_Akzo_Mon_US

23/04/2020 07:04:45 00:00:06 In Queue Queue P403 Spec_Akzo_Mon_US

23/04/2020 07:04:46 00:00:05 Ringing Agent 713 Yvonne Tabjan

23/04/2020 07:04:51 00:00:13 Answer ACD Agent 713 Yvonne Tabjan

23/04/2020 07:04:51 00:00:15 Call segment complete Agent 713 Yvonne Tabjan

23/04/2020 07:05:04 00:00:00 Start Work Timer Agent 713 Yvonne Tabjan

23/04/2020 07:05:04 00:00:00 Call end ANI 033182880305 W NE Illinois, Chicago

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