Ken Musashi

3423 Kepuhi St. A, Honolulu, HI, 96815 . (808) 255-3986. kmusashi@hawaii.com

● Objective
○ To secure a position and utilize my experience in the industry and foreign language skills to provide
service in the spirit of Aloha to guests both malihini and kama’aina alike.

● Skills/ Qualifications
○ Fluent in Japanese language and its culture. Knowledge of Pacific/ Hawaiian culture, grew up in
Saipan and have lived in Hawaii for two decades.
○ A decade of experience in the food and beverage industry.
○ Extremely personable and organized, with experience in multiple establishments as a leader.
○ Skilled at multitasking, identifying guest needs and employer needs to exceeding expectations.
○ Look to support my employer as a strong leader, committed to growth, innovation and success of the
company.
○ Ultra fast learner, only need to be shown to do a task once or very few times.

● Professional Experience

● Hawaian Airlines - Honolulu, Hawaii - 03/2017 - Present

● Flight Attendant
○ Prioritize a safe and secure travel experience to all our passengers.
○ Make and deliver food and beverage products to everyone.
○ Share island hospitality to each of our passengers, answer questions and make each flight pleasant
and memorable.

● The Royal Hawaiian, a Luxury Collection Resort - Honolulu, Hawaii - 05/ 2014 - 10/2017
● Concierge
○ Curate customized activities for each of our unique guests.
○ Assist guests to secure valuable restaurant reservations based on guest preference.
○ Contribute to the coordination of guest itinerary for the duration of their stay.
○ Translate between managers and Japanese to resolve guest concerns.
○ Speak and perform in accordance with the Luxury Collection standard.
○ Coordinate Holiday guest activities for Christmas and Easter.
○ Fill in to guide the Historical tour as needed on many occasions.

● Eggs ‘n Things (Saratoga) - Honolulu, Hawaii - 12/ 2009 - 06/ 2014

● Server, Host
○ Server- Take orders correctly from customers in a fast paced environment, serving
over 70 tables per eight hour day.
○ Host - Greet guests with Aloha and explain dining and waitlist procedures. Offer
information on menu items, retail merchandise and general information regarding Waikiki
and Hawaii. Involved in the training of new hires to the Host position.

● Hans Hedemann Surf School - Honolulu, Hawaii - 2/2012 - 6/ 2014

● Shop Manager
○ Coordinate the daily schedule of instructors based on number of students per lesson.
○ Responsible for opening and closing duties, including arranging bank deposits, balancing cash drawer,
and settling credit card sales.
○ Answering phone lines and reserving surf lessons for both agents and walk-ins alike.
○ Assisted in securing off site contracts with Halekulani, Waikiki Parc Hotel, and New Otani Hotel.

● Lulu’s Waikiki Surf Club - Honolulu, Hawaii - 12/ 2004 - 11/ 2009
● Server, Food Runner/ Expeditor, Pantry Cook, Busser, Dishwasher.
 ○ Helped open the restaurant at the Dishwasher position and proceeded to escalate positions throughout
the years.
○ At the Food Runner / Expeditor and Server level, was responsible for new hire training in those
positions.
○ Learned about restaurant operations and customer service within the F&B industry.

● Education
○ Kapiolani Community College -Honolulu, Hawaii
○ 2014- Presently enrolled in Hospitality Operations and Travel Tourism program, double major.
○ Hawaii Pacific University - Honolulu, Hawaii
○ 2001-2004 Mass Communications
○ Hawaii Preparatory Academy - Kamuela, Hawaii
○ 1998- 2001 College Preparatory degree.