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    This pocketbook provides a quick reference guide for the ITIL Foundation exam, summarizing the key principles and practices of IT service management across the ITIL service lifecycle model. It describes each component of the lifecycle - Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement - in a concise chapter. Updated for the 2011 syllabus, the 380-page guide is designed for students preparing for the foundation exam as well as IT professionals as a handy reference in the workplace.

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    This pocketbook provides a quick reference guide for the ITIL Foundation exam, summarizing the key principles and practices of IT service management across the ITIL service lifecycle model. It describes each component of the lifecycle - Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement - in a concise chapter. Updated for the 2011 syllabus, the 380-page guide is designed for students preparing for the foundation exam as well as IT professionals as a handy reference in the workplace.

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    © All Rights Reserved
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    12 views2 pages

    New Text Document

    Uploaded by

    Anonymous 97dbabE5
    This pocketbook provides a quick reference guide for the ITIL Foundation exam, summarizing the key principles and practices of IT service management across the ITIL service lifecycle model. It describes each component of the lifecycle - Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement - in a concise chapter. Updated for the 2011 syllabus, the 380-page guide is designed for students preparing for the foundation exam as well as IT professionals as a handy reference in the workplace.

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    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
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    of 2

    vailable in German and updated in line with the 2011 syllabus, the 'ITIL Foundation

    Handbook: Pocketbook fromthe Official Publisher of ITIL' is a quick-reference


    revision guide designed to help students prepare for their foundation exam. It is
    also a key reference aid for managers, practitioners, vendors and consultants in
    the workplace and while travelling.
    Key features:

    Aligned with the ITIL 2011 publications and syllabus

    Provides relevant information, and enough detail and breadth of coverage to


    help students to study for their foundation exam as a handy pocket size book
    alongside the main ITIL Service Lifestyle Suite of publications

    Describes the key principles and practices of IT service management

    References relevant sections of the core publications

    This handbook provides an introduction to the ITIL service lifecycle model and an
    overview of the ITIL qualification structure. It contains a chapter on each of the
    components of the lifecycle: Service Strategy, Service Design, Service Transition,
    Service Operation and Continual Service Improvement.

    Official Press Release (PDF 134Kb).


    Alternative formats

    Book

    Pack of 10

    Extent 380 pages ISBN 9780113314713


    Size 5.39Mb Price �14.50 ($17.96)
    Format PDF Format help (opens in new window) Published 28 Jul 2015
    Availability Available Immediately Availability help (opens in new window)
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