ACES Glossary Definition

Introduction to ACES A methodology that enables to create more

What is ACES?
Amazon Customer Excellence System is Amazon’s system of process
excellence that drives a culture of continuous improvement. It is rooted in
Lean, Six Sigma, technology excellence and customer centricity
What We Do?
We create and sustain a retentless focus on eliminating waste and defects
Who we do it for?
We act on behalf of our customers
How we do it?
We fuel a culture of innovation and problem solving by teaching others,
leading by example and creating long term mechanisms to improve
processes.
ACES Vision
Everyone, Everyday, improving and innovating on behalf of our customers
value for customers by reducing wastes.
Lean
Simply, it means creating more value for
customers with fewer resources
It is a disciplined, data driver methodology
SixSigma
for eliminating defects.
Business operations revolve around making
sure the most valuable customers are happy
Customer Centricity
by providing a positive customer experience
both at the point of sale and after the sale.
Gemba is a Japanese word that refers to
where the value is created. Gemba walks
Gemba Walk
mean go to the Gemba, see the process, talk
to the people!

Kaizen is a Japanese word that mean Change

Do you want to know more about the ACES team? for Good.
Kaizen It refers to continuous improvement of a
process to create more value for the
• Meet your ACES Team customer by reducing or eliminating waste.
• Learn more about Gemba Walks and Kaizens
• Read the ACES wiki
It is defined as any activity or step that adds
Waste time, cost or resources to a process but
doesn’t add value.