The customer contacted Comcast support about a previous internet outage and wanting to receive a credit on their bill. The representative explained that credits are calculated based on the customer's monthly rate and number of days without service. The customer complained that they have never received a decent credit from Comcast before. The representative acknowledged the customer's frustration and explained Comcast's current promotion of offering free months of HBO or internet for qualifying service issues.
The customer contacted Comcast support about a previous internet outage and wanting to receive a credit on their bill. The representative explained that credits are calculated based on the customer's monthly rate and number of days without service. The customer complained that they have never received a decent credit from Comcast before. The representative acknowledged the customer's frustration and explained Comcast's current promotion of offering free months of HBO or internet for qualifying service issues.
The customer contacted Comcast support about a previous internet outage and wanting to receive a credit on their bill. The representative explained that credits are calculated based on the customer's monthly rate and number of days without service. The customer complained that they have never received a decent credit from Comcast before. The representative acknowledged the customer's frustration and explained Comcast's current promotion of offering free months of HBO or internet for qualifying service issues.
Problem : Internet w as slow here > My Issue: Internet w as slow here Erick Vincent > Hello JIM, Thank you for contacting Comcast Live Chat Support. My name is Erick Vincent. Please give me one moment to review your information. > Hello Jim Erick Vincent > My pleasure to have you on this chat. I hope your day is going w ell! > I meant Erick** > no it not Erick Vincent > Jim, I understand that you have a slow internet speed from your end. Correct? > w e did and it still not 100% but it steady Erick Vincent > My apologies if you are not getting the speed you are paying for. I know how important it is to have the speed w e signed up for. How ever, your chat is routed to my department w hich supports billing issues only. No w orries, I can transfer this chat to my partners in Technical department so they can further troubleshoot it for you. > no > w hy w ould you need to do that? Erick Vincent > This is to make sure that you are getting the speed you are paying for. Erick Vincent > No problem w ith me at all if you do't w ant to be transferred. > it fine I don't need too Erick Vincent > Just to set proper expectation, I am able to help you w ith your Billing concerns only. > it a nationw ide issue here > outage number OE035518037 Erick Vincent > How do you w ant me to proceed? > there the outage number :P Erick Vincent > Thank you for providing me the outage number. Erick Vincent > Are you trying to get a credit for the number of days you do not have service? > I don't know Erick Vincent > Alright, could you tell me w hat's the main reason w hy you chat in? Erick Vincent > The outage id has been attached to your account. > just to see w hat I could get out of this outage > never had anything before from Comcast they alw ays w anna give me $5 for w hen I pay $120 a month alone for the Internet Erick Vincent > Oh! you w ill definitely be getting a credit in to your bill w hen this outage is fixed. Just make sure to keep the outage id so w e can provide the exact credit amount in to your bill. > it fixed over here Erick Vincent > Do you w anted Erick Vincent > Do you w anted Erick Vincent > Do you w anted Erick Vincent > Do you w anted Erick Vincent > Do you w anted Erick Vincent > Do you w anted Erick Vincent > Sorry for the typo. Please disregard that last message. Erick Vincent > Do you mean your outage has been fixed and you w anted a credit applied to your account now > hold on Erick Vincent > Sure, please take your time. > I'm here Erick Vincent > May i know how w as it going? > you here? Erick Vincent > I am here. Erick Vincent > You w ere asking me to hold on as you check if the outage is fixed. > it is Erick Vincent > Alright, just to set proper expectation that once w e process the credit for today, w e w ill no longer be giving you a credit adjustment for this outage. > but I just w ant to know w hy I can never get a decent Credit from Comcast? Erick Vincent > How do you Erick Vincent > Sorry for the typo. Please disregard that last message. Erick Vincent > Credits are calculated depending on your monthly rate divided by the number of days you do not have the service multiplied by 30 days. Erick Vincent > Credits are applied in a day to day rate. Erick Vincent > Could you confirm how many days you w ere out of service so i can compare it here in our database? > I'm here > let me tell you a example okay? > my friend lives in a Comcast/FiOS Area so w hen he has a internet problem w ith comcast he calls them up and they give him 3 months of internet for free now I can't even get 1 month for free Erick Vincent > We are offering free months of service for internet but a free 3 months of HBO subscription. But in your case, you do https://www.comcastsupport.com/ChatEntry/Protected.aspx?AccountBilling.GeneralBillingQuestions| chat 1/2 12/2/13 XFINITY Chat not have cable tv service in the account. > okay I'll take the free months of Internet > I never have gotten this before > but my friends have w ith Comcast w hen my neighbor had AT&T they didn't mind doing this > Hello?