NAME : ARIDHA SYUHFA BR PINEM

NIM : 7193520006

UTS
The Business Of English
What Are The Options ?
The Characters is :
Denise : Chairperson Of Meeting
Tan : Member Of Meeting
John : Member Of Meeting / Assistant
Barbara : Member Of Meeting

The Location is : In the office (meeting room)

The Situation is : A meeting is a more informal meeting, to discuss problems more freely.

Dialogue :

DENISE: Now we are looking for options to handle our online orders. They pass through
the roof and quite frankly the time of delivery for shipping is abating. We need to improve
our performance in this field. Any suggestion?

TAN: Yes, as I see it, we have three options. What is clear is to hire more people to do the
work. Another alternative is to automate the system more - reduce physical handling.

JOHN: And the third option?

TAN: We can advertise.

DENISE: What are the pros and cons?

BARBARA: Well, seeing the increase in staff versus automation, we have to consider the
costs. Automates have a higher capital cost than adding staff. On the other hand, hiring
more people is more expensive in the long run. If we continue to grow, it will be more
expensive in the long run.

DENISE: How likely are we to see sustainable growth?

TAN: I would say it's a certainty.

JOHN: I would say the probability is high. Nothing is certain in business.

DENISE: So what about the third option?

TAN: Out of Power? Well, that does remove the problem from our hands. But we lost
contact with our customers.

DENISE: What about the point?

BARBARA: Outsourcing is the cheapest, and easiest option - in the short term. But if we
want to maintain its operation, the best choice is to automate our system. The only
downside is, we take the risk that our business will continue to grow.

JOHN: What we hope will happen.

DENISE: We certainly do.

JOHN: We have seen before at a formal meeting. Today's meeting is a more informal
meeting, to discuss certain issues. Discussion is more free flowing, or uncontrolled. Let's
look first at some of the languages used by Denise when she introduces the problem.

Now we are looking for options to handle our online orders. They passed through the roof
and quite frankly the time of delivery for the shipment was abating. We need to improve our
performance in this field.

Denise said 'we are looking at options'.

'Options' are different solutions or answers to a problem. What is the problem? 'Online
orders are crossing the roof'.

'On-line orders' are orders for goods received through the internet, and if they 'will go
through the roof', they increase in number very quickly.

The 'waiting time' for delivery is the amount of time it takes from the time the order was
received to being sent, and if it 'explodes' - that time is too long. We use the phrase 'blow'
for something that gets too big, in a bad way.

So to 'improve our performance' means, in this case, to shorten the time needed to deliver
goods.

Well, as I see it, we have three options. What is clear is to hire more people to do the work.
Another alternative is to automate the system more - reduce physical handling.

And the third option?

We can advertise.

Tan explains three options. First he told us that this was his opinion, by saying 'As I see it'.
Practice with Tan a number of different ways to tell someone that what you say is your
opinion.

As I see it, there are three options.

In my opinion there are three options.

From my point of view there are three options.

As far as I'm concerned, there are three options.

The three options are: hire more people, automate and outsource.

To 'outsource' means to use an outside company. When presenting different options, we can
order them with numbers, like this. First, we can hire more people, second we can automate,
and third we can outsource.

We can also use phrases, like 'one option is for' and 'another option is for ...'

We can also use connecting words, such as 'or' and 'as alternatives'.

Or, we can use a combination of these methods.

Now let's look at the language used to discuss these options.

Now, seeing the increase in staff versus automation, we have to consider the costs.
Automates have a higher capital cost than adding staff. On the other hand, hiring more
people is more expensive in the long run.

When considering two options, we compare them. Barbara talked about increasing staff
versus automation. He said that he would compare these two things. Another phrase he can
use is 'contradict'. Practice with it.

Let's look at staff improvement versus automation.

Let's look at staff upgrading as opposed to automation.

When comparing two things, we use comparative adjectives.

Listen to Barbara again, and see if you can hear the two comparative adjectives.

Automates have a higher capital cost than adding staff. On the other hand, hiring more
people is more expensive in the long run.

He said automation had a higher capital cost than adding staff. 'Height' is a comparative
adjective.
We often use 'instead' for the option being compared. Remember words that are longer than
two syllables, we use 'more' for comparison. Hire more 'more expensive' people. Because
Barbara has already said what the second option is, automating, she doesn't need to say
'hiring more people is more expensive than automating'.

Note that he uses the phrase 'on the other side'. This is used to introduce the other side to the
argument. Practice this with Barbara.

On the one hand automation is expensive.

On the other hand it is more efficient.

Another way to compare two ideas is to use linking words like 'but', 'though' and 'but'.

Automation is expensive, but more efficient.

Even though automation is expensive, it's more efficient.

Automation is expensive, but more efficient.

Now listen to the discussion about the possibility of sustainable growth.

How likely are we to see sustainable growth?

I would say it is certain.

I would say the probability is high. Nothing is certain in business.

Denise asked how likely growth would continue. In looking at words to describe
possibilities, we can use words this: Possible

no

maybe

Possibility

Certainly

So we can say:

Impossible

It may be

Etc.

We can also qualify this with words like 'very' 'enough', 'very' or enough
'This is very unlikely'

Very likely '

"Very likely'

'Very sure

And in different sentence types, we can use them as nouns:

That is certainty

That is a possibility

There is a possibility

There is a big possibility

But we are not to say 'impossible. We say, "There is no possibility."

Finally, see what happens when we compare more than two options.

Outsourcing is the cheapest, and easiest option - in the short term. But if we want to
maintain its operation, the best choice is to automate our system.

Did you hear the superlative adjective used to compare more than two things.

Listen again. There are three.

Outsourcing is the cheapest, and easiest option - in the short term. But if we want to
maintain its operation, the best choice is to automate our system.
Well, our point is that is all we have time for today - so I hope I'm pretty sure I'll see you next
time for The Business of English.

Resume Total :
 The first is when Denise introduces a problem to meeting members about "handling
online orders". Denise is looking for the right option in overcoming the problem.
 Options are different solutions or answer a problem
 Online order are orders for goods received via the internet,and if they are
‘going through the roof’,they oncrease in number very quickly.
 The lead time for delivery is the amount of time it takes from the time the
order was received to being sent, and if it 'explodes' - that time is too long.

 After that Tan said “Well, as I see it, we have three options. What is clear is to hire
more people to do the work. Another alternative is to automate the system more -
reduce physical handling.” The three options are: hire more people, automate and
outsource. There are several ways to tell people about our opinions :
 As I see it,there are three options
 From my point of view there are three options
 As far as I concerned, there are three options
OPTIONS
 Employ more people
 Automate
 Outsource : to use an outside company
We can use phrase “we could” or “the first ‘one options is to’ and next ‘another
options is to’ ”. Or can use conjunctions, such as 'or' and 'as alternatives'.

 Barbara said about staff improvement ‘versus’ automation that she would compare
these two things. Another phrase used is 'as against'.
Or other people more often use the word "than" to compare things.
 Let’s look at increased staff versus automation
 Let’s look at increase staff as against automation

 Seen when Barbara compares 2 comparative adjectives

Automation is expensive, but more efficient. Look she used “comparative adjectives”
Or other people more often use the word "than" to compare things.
Another way to compare two ideas is to use linking words like 'but', 'though' and
'however'.

 After that Denise said the possibility of sustainable growth.

We can used :
Unlikely : it’s unlikely
Possible : it’s possible
Probable : it’s probable
Certain : it’s certain
We can use qualify
Very : it’s very unlikely
Quite : it’s quite possible
Highly : it’s highly probable
Reasonably : it’s reasonably certain
 And in different types of sentences, we can use them as nouns :
it’s a certainty There’s a probability
it’s a possibility There’s a hight likelihood

 At the end of the word there are three skills: outsourcing is the cheapest option, and
the easiest - in the short term. But if we want to maintain its operation, the best choice
is to automate our system.