Teste Diagnóstico

Vocabulary
EXERCISE 1: Choose the best word to fit the gap.
1 It’s important to understand how other cultures behave so you don’t cause offence.
A offence B problem C disaster D behaviour

2 In some countries it is quite formal to use the correct title when talking to business colleagues.
A offensive B likely C formal D tricky

3 Having good demonstrations may help you to make deals more easily.
A entertaining B manners C demonstrations D handshaking

4 Ian has to be very organised as his work involves meeting tight deadlines.
A problems B responsibilities C challenges D deadlines

5 Paul enjoys working at Small World because he finds environment stimulating.

A installation B environment C application D opportunity

6 Your language usually gives other people information about how you really feel.
A appearance B impression C language D relationship

7 Bob and Tony are business associates and have arranged to meet at the sales conference.
A delegates B customers C associates D officers

8 I’ve given the latest sales figures to Mr Allen but he hasn’t had a chance to look at them yet.
A systems B figures C worksheets D facts

EXERCISE 2: Fill in the gaps with the correct nationality.

1 He lives in Holland so he must be Dutch.

2 She comes from the USA so I think she’s American.

3 They speak French so they could be French or Canadian (France/Canada).

4 I became a Hungarian citizen when I married a woman from Hungary.

Reading
EXERCISE 3: Put these sentences in the best order. Put a number, 1- 4, in the space.
1
2 A Very well, thanks. Let’s get down to business, shall we?

C
3 B I’m fine, thanks. How are you? B

C Hello again! How are you getting on? A

D Yes, all right. D

4 A Miss Smith, I’d like you to meet Mrs. Jones. A

5 B Oh, please call me Liz. C

C How do you do, Mrs. Jones? B

D And I’m Claire. D

6 A Oh, yes. I’ve heard of you. C

7 B The name’s Alex White. B

C I’d like to introduce myself. A

D Pleased to meet you. D

8 A I wondered if I might take Friday off? D

9 B Yes. Tony, of course. B

C Oh, Friday’s rather difficult. A

D Mrs. Lang, could I have a word please? C

EXERCISE 4: Choose the best word to fit the gap.

1 There is always a lot of correspondence to attend to on a Monday morning.
A letters B correspondence C communications D information

2 The annual general meeting was held in the conference centre.

A conducted B provided C run D held

3 Make sure that the addressee’s job title is correct.

A title B description C name D type

4 A well laid out letter always gives a good impression .

A idea B reaction C impression D effect

5 If you are interested in attending, please let me know as soon as possible.

A concerned B pleased C sure D interested

6 You must submit your application by the end of the week.

A submit B subject C subscribe D subcontract
 7 Managers should encourage staff to maintain the no-smoking policy throughout the building.
A suggest B encourage C support D co-operate

EXERCISE 5: Fill in the appropriate word from the box.

Dear Mr. Jacobs,

Thank you very much for your letter (1) of 5 March.

In (2) answer to your request, we have (3) delight in enclosing our latest (4)
catalogue and price list.
I would like to (5) draw your attention to the special offers. These products are available at a
reduced price for a limited time only.
If you would like any (6) further information, please get in (7)touch with me. I look (8)
forward to hearing from you. Yours sincerely (9),
Tom J
Sales Manager
(10) Enclosed : catalogue, price list, special offers supplement.

pleasure tou in catalogue of furth forwar

ch er d
enclosed dra faithfully from delight notice sincer
w ely

EXERCISE 6: Choose the best word to fit the gap.

1 Hold on. I’ll see if Mr Watson is available.

A Hold on B Keep on C Go on D Stay

2 I’ll put you through to the Sales Department.

A over B off C through D in

3 Oh, dear. I think I’ve dialled the wrong number.

A put B done C through D dialled

4 I’m afraid Miss Johnson’s in a meeting.

A worried B afraid C concerned D frightened

5 No. This is the Finance Department. I’ll check the extension number.
A extension B external C exterior D extraction

6 There are no public phones in here but there is a phone booth in Market Street.
 A room B operator C booth D switchboard

EXERCISE 7: Match the two halves of these sentences.

1 There’s been a slight mix-up D A but there seems to be some mistake.

2 I’m sorry to bother you A B for the late arrival of this flight.
3 If you don’t send your engineer today C C we will be forced to cancel.
4 I’m not at all satisfied E D over your recent order.
5 Please accept our apologies B E with the reasons for the delay.

EXERCISE 8: Fill in the gaps with the appropriate word from the box. (there are three words you don’t need to use)
EMAIL
Dear Mr. North,
We very much regret the (1) confusion about your order. There was a (2)computer fault that day which resulted
in a number of errors being made. Unfortunately, your order was one of those
(3) af fect ed . This error has now been (4) put right and you should be receiving the goods in the next few days.
We are very sorry about the
(5)inconvenience caused.
Yours sincerely,
Jill South
Customer Care Officer

electric affected put right inconvenienc

e
repaired confusion inefficie computer
nt

GRAMMAR EXERCISES:

1. Choose ONE of the following answers: (50 points)

1. __C___'s your name? Jack.
a) How
b) Who
c) What
d) Where

2. This is Lucy and her brother, Dan. __D___ my friends.

a) We're
b) I'm
c) You're
d) They're
3. ____A____? I'm from Italy.
a) Where are you from?
b) Where you are from?
c) Where from you are?
d) From where you are?

4. ____C___? It’s 6 o’clock in the evening.

a) Which is the time?
b) What time is?
c) What time is it?
d) What is the hour?

5. _____C_ a beautiful house on the bank of the river.

a) it is
b) is
c) there is
d) this is

6. Mary ___C____ at work.

a) be
b) are
c) is
d) am

7. __ D___ any rooms available in this hotel?

a) are
b) is
c) are they
d) are there

8. We would like to leave at ___ A___.

a) a quarter past nine
b) a quarter after nine
c) quarter past nine
d) nine and a quarter

9. __D__ is your brother? He's 20 years old.

a) How many years
b) How much years
c) What years
d) How old

10. My name's Jim and this is Susan. __B____ doctors from UK.
a) I'm
b) We're
c) She's
d) They're

11. Sorry,__ C___ Tom. My name is Charles.

a) I is not
b) I aren’t
c) I am not
d) I isn’t

12. __ C___? No, he isn't.

a) Are they teachers?
b) Are you from Italy?
c) Is Smith a manager?
 d) Is this your phone?

13. Oh, __D__ are my books!

a) it
b) this
c) that
d) these

14. This is __ B__ school.

a) Tom
b) Tom’s
c) of Tom
d) for Tom

15. My parents have ___ C__ own apartment.

a) theirs
b) they
c) their
d) they’re

16. _ D_ a car? Yes, he has a nice car.

a) Do he has
b) Does he has
c) Do he have
d) Does he have

17. Elisa __ C__ any money.

a) have not
b) don’t have
c) doesn’t have
d) doesn’t has

18. Your bag is next __ B__ the table.

a) on
b) to
c) in
d) of

19. I go to work ___ B___ bus.

a) with
b) by
c) in
d) on

20. I wake up early __A___ the morning.

a) in
b) on
c) for
d) by

21. Sam __ D___ in our company.

a) work
b) is working
c) is work
d) works

22. __ B___ they live in Manchester?

a) does
 b) do
c) are
d) aren’t

23. _ C__ to the cinema.

a) We not often go
b) We don't go often
c) We don't often go
d) Often we don't go

24. When do you swim? __ A___ Tuesdays.

a) on
b) in
c) at
d) by

25. What time __ D___ work?

a) do she starts
b) does she starts
c) is she start
d) does she start

26. __ C___ two airports in the city.

a) It is
b) There is
c) There are
d) This is

27. There aren’t ___ D___ in this area.

a) no restaurants
b) any restaurant
c) a restaurant
d) any restaurants

28. Usually I __ B__ my holiday at the seaside.

a) am spending
b) spend
c) spent
d) am spend

29. He is a good singer, but I don’t like ___ C_____

a) he
b) his
c) him
d) them

30. My sister __ A____ the piano right now, so don’t disturb her.
a) is playing
b) plays
c) is playing
d) play

31. They _ B__ lunch at the moment.

a) having
b) are having
c) are having
d) have
32. _ D___ colder and colder every day.
a) it gets
b) it get
c) it will get
d) it is getting

33. What ___ A____ tonight?

a) is she doing
b) does she do
c) does she
d) do she does

34. The train __ C___ at 5 o’clock pm.

a) is departing
b) depart
c) departs
d) is departed

35. He was born __ C___ June 5th, 1990.

a) in
b) at
c) on
d) from

36. These people __ D__ actors in 1970.

a) are
b) was
c) were being
d) were

37. This is __ D__.

a) an hotel expensive
b) a expensive hotel
c) a hotel expensive
d) an expensive hotel

38. Did you __ D___ to the beach yesterday?

a) went
b) goed
c) were
d) go

39. What ___ A__ your parents?

a) did you tell
b) you told
c) did you told
d) did you telled

40. Jim _ C___ basketball with me last week.

a) didn’t played
b) not played
c) didn’t play
d) doesn’t played

41. Where __ B__ you like to go tonight?

a) do
b) would
c) should
 d) can

42. Were you at the shops at 5 p.m. yesterday? No, I _ C____

a) didn't
b) am not
c) wasn't
d) weren't

43. Excuse me, __ B___ is the T-shirt? It's ₤20.

a) what expensive
b) how much
c) how many
d) how price

44. Sheila is six years old, but she ___ C___ play the guitar very well.
a) can plays
b) cans play
c) can play
d) can plays

45. I am afraid I ___ A__ you right now.

a) can’t help
b) can’t helps
c) don’t can help
d) can help you not

46. I __ B___ my computer very often.

a) am not using
b) don't use
c) doesn't use
d) am not use

47. It's my mum's birthday next week. I _ C____ her a present.

a) buy
b) buys
c) am going to buy
d) buying

48. What __ B____ do after work tonight?

a) are you do
b) are you going to do
c) you
d) do you

49. The teacher __ A_ teach us next year.

a) is not going to
b) is not
c) does not
d) do not

2. Rearrange the words to make sentences: (5 points)

a) picture // this // in //are // four // people // there
There are four people in this picture.

b) did // moon // Neil Armstrong // on // when // walk // the

When did Neil Armstrong walk on the moon?

c) Students // competition // participated // the // how many // in?

How many students participated in the competition?

d) London // she // lives // no longer // in.

She no longer lives in London.

e) The // parcel // I //post office // to // forgot // deliver // at // the

I forgot to deliver the parcel at the post office.