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  • Ticket Record Raul

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    raul sotomayor
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    The document contains a log of technical trouble ticket issues reported from May 5th, 2020 to May 13th, 2020. It includes the date, time, trouble ticket type, issue description, verification code, customer name, phone number, and authorizing agent for each issue reported. The issues involve no dial tone, no DSL sync, frequent disconnections, buried wires needing installation, equipment such as ONTs being down, and no internet connectivity.

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    Ticket record Raul.xlsx

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    The document contains a log of technical trouble ticket issues reported from May 5th, 2020 to May 13th, 2020. It includes the date, time, trouble ticket type, issue description, verification code, customer name, phone number, and authorizing agent for each issue reported. The issues involve no dial tone, no DSL sync, frequent disconnections, buried wires needing installation, equipment such as ONTs being down, and no internet connectivity.

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    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    7 views2 pages

    Ticket Record Raul

    Uploaded by

    raul sotomayor
    The document contains a log of technical trouble ticket issues reported from May 5th, 2020 to May 13th, 2020. It includes the date, time, trouble ticket type, issue description, verification code, customer name, phone number, and authorizing agent for each issue reported. The issues involve no dial tone, no DSL sync, frequent disconnections, buried wires needing installation, equipment such as ONTs being down, and no internet connectivity.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Date Time TT type Issue (Description) Ver Code Cx Name

    5/5/2020 17:09 No dial tone No dial tone VER 42: OPE Theo Tobin
    5/5/2020 19:33 No DSL Sync 1 line down. VER HM: ONE Elizabeth Frink
    8/5/2020 14:05 Frequent DisconBroadband lights red VER 41: OPE chastity manzenberger765-886-1568
    8/5/2020 16:13 Buried wire Customer needs a buriVER 26: MDF Kristi Brice
    8/5/2020 18:31 ONT Down ONT Down J3 Victor Banuelos
    8/5/2020 21:30 No Dial Tone No Dial Tone VER FP: AS C Becky Lee
    9/5/2020 22:50 No internet Red broadband and noVER
    i J7: DATA, RAFAELA CHAVARIN
    11/5/2020 18:45 ONT Down No internet and phoneJ3 olger vega
    11/5/2020 20:45 ONT Down No internet J3 Scott Friend
    12/5/2020 14:25 Frequent DisconNo internet VER 11: CROS Kayla Whitlock
    12/5/2020 14:25 Frequent DisconNo internet VER HD: HSL Maria Malable
    12/5/2020 15:45 Buried wire Customer needs a buriN/A David Terrell
    05/13/2020 14:11 Frequent DisconFlashing DSL lights VER PS: LOSS John Sassaman
    WTN Auth
    909-861-9592 JesúsOlguín
    5074352449 Dejah - dtm597
    anzenberger765-886-1568 Jesús Olguín
    219-462-1794 Jesús Olguín
    909-469-1041 James. FIOS NT
    3253923688 Jesús Olguín
    9516572821 Jesús Olguín
    760-242-4655 Jim W. FIOS NT
    214-893-1252 Mariana Vega
    9034210711 Jesús Olguín
    765-935-1591 Jesús Olguín
    817-329-4505 Jesús Olguín
    651-257-2914

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