Netflix began as a DVD rental service mailed to subscribers and grew rapidly in the early 2000s as DVD player ownership increased. By 2010, Netflix's streaming service had become so popular it was the largest source of internet streaming traffic in North America in the evenings. The company attempted to split its DVD and streaming services into separate businesses called Netflix and Qwikster in 2011 but reversed the decision after a strong negative customer response. Though Netflix had over 23 million US subscribers in 2011, it faced losses of customers and profits that year following a price increase for combined DVD and streaming plans.
Netflix began as a DVD rental service mailed to subscribers and grew rapidly in the early 2000s as DVD player ownership increased. By 2010, Netflix's streaming service had become so popular it was the largest source of internet streaming traffic in North America in the evenings. The company attempted to split its DVD and streaming services into separate businesses called Netflix and Qwikster in 2011 but reversed the decision after a strong negative customer response. Though Netflix had over 23 million US subscribers in 2011, it faced losses of customers and profits that year following a price increase for combined DVD and streaming plans.
Netflix began as a DVD rental service mailed to subscribers and grew rapidly in the early 2000s as DVD player ownership increased. By 2010, Netflix's streaming service had become so popular it was the largest source of internet streaming traffic in North America in the evenings. The company attempted to split its DVD and streaming services into separate businesses called Netflix and Qwikster in 2011 but reversed the decision after a strong negative customer response. Though Netflix had over 23 million US subscribers in 2011, it faced losses of customers and profits that year following a price increase for combined DVD and streaming plans.
Netflix has been one of the most successful dot-com ventures.
In September 2002, The New York
Times reported that, at the time, Netflix mailed about 190,000 discs per day to its 670,000 monthly subscribers. [60] The company's published subscriber count increased from one million in the fourth quarter of 2002 to around 5.6 million at the end of the third quarter of 2006, to 14 million in March 2010. Netflix's early growth was fueled by the fast spread of DVD players in households; in 2004, nearly two-thirds of United States homes had a DVD player. Netflix capitalized on the success of the DVD and its rapid expansion into United States homes, integrating the potential of the Internet and e-commerce to provide services and catalogs that bricks-and-mortar retailers could not compete with. Netflix also operates an online affiliate program which has helped to build online sales for DVD rentals as well. The company offers unlimited vacation time for salaried workers and allows employees to take any amount of their paychecks in stock options. [61] By 2010, Netflix's streaming business had grown so quickly that within months the company had shifted from the fastest-growing customer of the United States Postal Service's first-class service to the largest source of Internet streaming traffic in North America in the evening. In November, it began offering a standalone streaming service separate from DVD rentals.[62] On September 18, 2011, Netflix announced its intentions to rebrand and restructure its DVD home media rental service as an independent subsidiary called Qwikster, separating DVD rental and streaming services.[63][64][65] Andy Rendich, a 12-year Netflix veteran, was to be CEO of Qwikster. Qwikster would carry video games whereas Netflix did not. [66] However, in October 2011, Netflix announced that it would retain its DVD service under the name Netflix and would not, in fact, create Qwikster for that purpose. [67] In April 2011, Netflix had over 23 million subscribers in the United States and over 26 million worldwide.[68] In July 2011, Netflix changed its prices, charging customers for its mail rental service and streaming service separately. This meant a price increase for customers who wanted to continue receiving both services. [69] On October 24, Netflix announced 800,000 unsubscribers in the United States during the third quarter of 2011, and more losses were expected in the fourth quarter of 2011. However Netflix's income jumped 63% for the third quarter of 2011. [70][71] Year-long, the total digital revenue for Netflix reached at least $1.5 billion.[72] On January 26, 2012, Netflix added 610,000 subscribers in the United States by the end of the fourth quarter of 2011, totaling 24.4 million United States subscribers for this time period.[73] On October 23, however, Netflix announced an 88% decline in profits for the third quarter of the year.[74]