Technical Writing for Success, 4th 4th

Edition by Darlene Smith – Test Bank

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Sample Test
Chapter 3 – Technical Research
 
TRUE/FALSE
 

1. Researchers usually begin their hunt for information by

referring to primary sources.

 
ANS:  F                    PTS:   1
 
Objective ID: TCWR.SMWO.19.3-6    Description: Collect
primary data
 
 2. Web-based databases help researchers find journal and
magazine articles they need for a particular topic.

 
ANS:  T                    PTS:   1
 
Objective ID: TCWR.SMWO.19.3-2    Description: Identify and
locate secondary sources
 

3. Most data can be found through only one method of

searching and only one path of tracking down the
information.

 
ANS:  F                    PTS:   1
 
Objective ID: TCWR.SMWO.19.3-1    Description: Distinguish
the difference between researching at school and at work
 

4. Writers should use more direct quotations than

summaries and paraphrases in their documents.

 
ANS:  F                    PTS:   1
 
Objective ID: TCWR.SMWO.19.3-5    Description: Take notes
from sources
 
 5. To evaluate their sources, researchers should check
publication dates and the authors’ credentials and
methods.

 
ANS:  T                    PTS:   1
 
Objective ID: TCWR.SMWO.19.3-4    Description: Evaluate
sources
 
MATCHING
 
Match each definition with the correct term.

a. to condense versions of longer material

b. the use of borrowed material exactly as it appears in the original

c. citation system to give credit for original work

d. show where words were omitted from a quotation

e. periodical publications that are published for scholarly or academic

f. indirect reports of information

g. direct reports of facts or observations from the writer or speaker

h. to present someone else’s ideas in one’s own words

i. a source for gathering secondary data

j. a method of gathering primary data

 
 
 

1. primary sources

2. journals

3. documentation

4. paraphrase

5. secondary sources

6. summarize

7. direct quotation

8. ellipses

9. interview

 
 10. general reference materials

1. ANS:  G                    PTS:   1

2. ANS:  E                    PTS:   1

3. ANS:  C                    PTS:   1

4. ANS:  H                    PTS:   1

5. ANS:  F                    PTS:   1

6. ANS:  A                    PTS:   1

7. ANS:  B                    PTS:   1

8. ANS:  D                    PTS:   1

9. ANS:  J                     PTS:   1

 
 10. ANS:  I                     PTS:   1

 
 
Objective ID: TCWR.SMWO.19.3-1         Description:
Distinguish the difference between researching at school and
at work
Objective ID: TCWR.SMWO.19.3-2                    
Description: Identify and locate secondary sources
Objective ID: TCWR.SMWO.19.3-3                    
Description: Document secondary sources
Objective ID: TCWR.SMWO.19.3-4                    
Description: Evaluate sources
Objective ID: TCWR.SMWO.19.3-5                    
Description: Take notes from sources
Objective ID: TCWR.SMWO.19.3-6                    
Description: Collect primary data
 
 
Chapter 5 – Brief Correspondence
 
TRUE/FALSE
 

1. Because e-mail is generally brief, it can be written quickly

with no planning.

 
ANS:  F                    PTS:   1
 
Objective ID: TCWR.SMWO.19.5-3    Description: Prewrite for
brief correspondence
 

2. A typical e-mail reader in an organization is a busy person

who needs accurate, complete information delivered
quickly in an easy-to-read document

 
ANS:  T                    PTS:   1
 
Objective ID: TCWR.SMWO.19.5-2    Description: Analyze and
target the audience for brief correspondence
 

3. Memos may be sent to only one person.

 
ANS:  F                    PTS:   1
 
Objective ID: TCWR.SMWO.19.5-2    Description: Analyze and
target the audience for brief correspondence
 

4. A sender of a text message should consider the audience

to determine how formal the message should be.

 
ANS:  T                    PTS:   1
 
Objective ID: TCWR.SMWO.19.5-3    Description: Prewrite for
brief correspondence
 

5. Dates are necessary in memos only when the memos will

be filed for future reference.

 
ANS:  F                    PTS:   1
 
Objective ID: TCWR.SMWO.19.5-4    Description: Prepare for
and determine how to format text messages, e-mails,
memorandums (memos), and letters
 

6. Hierarchical order means listing people’s names in a

memo according to their degree of importance to the
organization.

 
ANS:  T                    PTS:   1
 
Objective ID: TCWR.SMWO.19.5-4    Description: Prepare for
and determine how to format text messages, e-mails,
memorandums (memos), and letters
 

7. The sender of a memo should sign or initial his or her

name at the bottom of the page after the word Sincerely.

 
ANS:  F                    PTS:   1
 
Objective ID: TCWR.SMWO.19.5-4    Description: Prepare for
and determine how to format text messages, e-mails,
memorandums (memos), and letters
 

8. Informative and good news messages begin with the main

idea, so the reader gets the essential information
immediately.

 
ANS:  T                    PTS:   1
 
Objective ID: TCWR.SMWO.19.5-5    Description: Understand
and use strategies for composing good news, bad news, and
persuasive messages
 

9. Writers of e-mail do not need to worry about privacy.

 
ANS:  F                    PTS:   1
 
Objective ID: TCWR.SMWO.19.5-1    Description: Identify brief
correspondence
 

10. A memo should not cover more than one main idea.

 
ANS:  T                    PTS:   1
 
Objective ID: TCWR.SMWO.19.5-4    Description: Prepare for
and determine how to format text messages, e-mails,
memorandums (memos), and letters
 
MATCHING
 
Match each term with the correct definition.

a. internal audience g. external a

b. subject line h. enclosure

c. netiquette i. modified b

d. block letter style j. goodwill

e. reference initials k. buffer

f. testimonials l. copy nota

 
 

1. the value of doing things to create mutual respect and

admiration

2. personal stories used in persuasive messages in which

people describe how a product or service worked for them

3. a receiver inside a writer’s organization

 
 4. good manners used on the Internet

5. a receiver outside the writer’s organization

6. allows the reader to predict the topic, distinguishes one

message from another, and provides focus for the writer

7. aligns the return address, dateline, and closing at the left

margin

8. identifies the person who dictated a letter and the person

who keyed the letter

9. indicates that additional documents are included in the

envelope with a letter

10. begins the dateline and closing at the center, with

paragraphs beginning at the left margin

11. indicates that a copy of a letter has been sent to

another person

12. a positive statement used to soften bad news

 

1. ANS:  J                     PTS:   1

2. ANS:  F                    PTS:   1

3. ANS:  A                    PTS:   1

4. ANS:  C                    PTS:   1

5. ANS:  G                    PTS:   1

6. ANS:  B                    PTS:   1

7. ANS:  D                    PTS:   1

8. ANS:  E                    PTS:   1

9. ANS:  H                    PTS:   1

10. ANS:  I                     PTS:   1

 

11. ANS:  L                    PTS:   1

12. ANS:  K                    PTS:   1

 
Objective ID: TCWR.SMWO.19.5-1    Description: Identify brief
correspondence
Objective ID: TCWR.SMWO.19.5-2    Description: Analyze and
target the audience for brief correspondence
Objective ID: TCWR.SMWO.19.5-3    Description: Prewrite for
brief correspondence
Objective ID: TCWR.SMWO.19.5-4    Description: Prepare for
and determine how to format text messages, e-mails,
memorandums (memos), and letters
Objective ID: TCWR.SMWO.19.5-5    Description: Understand
and use strategies for composing good news, bad news, and
persuasive messages
 
SHORT ANSWER
 
Listed below are the organizational patterns for
correspondence. The order for each one is mixed up. Correct
the order by numbering (with 1, 2, and 3) which parts come
first, second, and third.
 

1. Positive message

_____ Provide needed details

_____ State the positive news
_____ Provide a friendly close
 
ANS:
2, 1, 3
 
PTS:   1
 
Objective ID: TCWR.SMWO.19.5-5    Description: Understand
and use strategies for composing good news, bad news, and
persuasive messages
 

2. Bad news message

_____ Make a constructive suggestion, look toward the future,

or offer an alternative
_____ Provide a buffer
_____ State or imply the bad news
 
ANS:
2, 3, 1
 
PTS:   1
 
Objective ID: TCWR.SMWO.19.5-5    Description: Understand
and use strategies for composing good news, bad news, and
persuasive messages
 

3. Persuasive message

_____ Motivate the reader to act

_____ Convince the reader of the product’s merits
_____ Get the reader’s attention
 
ANS:
3, 2, 1
 
PTS:   1
 
Objective ID: TCWR.SMWO.19.5-5         Description:
Understand and use strategies for composing good news, bad
news, and persuasive messages