Key Resources

The key resources that Paytm has are its Reserve Bank of India license and the
design/software culture around designing applications that are easy for hundreds of millions
of poorly educated Indians to use. The other resources are the design/software culture that
makes it easier for lower-income Indians to use.

The RBI license is critical. This is an unusual banking license in India and seems to be specific
to Paytm. It has allowed it to bypass substantial levels of regulations and acts as a barrier to
entry for other competitors looking to imitate it.

Key Partners
Paytm started as a recharge and payment portal which has been scaling up constantly and
having the latest offering as Paytm Mall and Paytm Payments Bank. With each stage key
partners have changed.
The basic key partner Paytm has are the banks. Banks provide important escrow services
with is the most basic requirement of a payment portal like Paytm as it connects the
business systems with traditional banking and payment system. Paytm has started its own
Payments Bank to rely less on this but banks are still the most important entity in this. At
the other end of this relation are telecom operators which allow Paytm to run their business
by connecting their recharge services to Paytm and enabling their basic business process.

With Paytm Mall, Paytm has tried to connect the buyer and suppliers, which are the next
key partners for them. Vendors and Suppliers post the items for sale and enable the other
revenue stream for Paytm when people go and buy the products. Relationship with their
suppliers is also important to maintain constant service quality across years.