NEELESH GUPTA

E-Mail: neelesh.real@gmail.com Official Email: neelesh.gupta@ericsson.com

Mobile: +91-9986274455

In quest of assignments in
in the Performance Management/IMS Testing /LTE Testing/Integration/Telecom
Sector/ISP/RF Networking and Optimization/Software and equivalent

Career Abstract
 A goal driven individual with 6.5+ Years of experience in 4G LTE /3G WRAN Transmission,
BSS Operations Management & Customer Support.
 ETCP IMS Associate /ETCP RAN Associate /ETCP RNO Associate Certified Engineer in Ericsson.
 Assurance Engineer In Ericsson for the T-MUK Network /Direct Customer interaction to improvise
on KPIs.
 ITIL ®2011 Foundation Certified
 Undergone training on different vendors Technology in 3G/4G LTE/IMS in Ericsson
 Have knowledge of LTE/UMTS/UTRAN/RNC/Node B/E Node B/Volte/IMS/SIP/DIAMETER
 Have understanding of SIP/IMS/LTE Call flows, Registration, Error Responses etc.

Work Exposure

I. May’2013-Till Date with Ericsson India Global Services Pvt. Ltd. as Assurance
Engineer/BSS RAN Perfomance /Customer Support Engineer in 3G/LTE for
MBNL UK in Bangalore

Job Responsibilities:

 First level support to FOPS and other teams for rectification of fault of BSS network elements in 4G/3G.
 Working in Multi-Vendor Environment (NSN, Samsung and Huawei) for MBNL UK Project.
 Responsible for Troubleshooting System Alarms related to LTE, E-Node B, RNC, Node B, and RNC elements
Troubleshooting different faults in Samsung Enb.
 of MBNL Network.
 Diagnosis of faulty units to determine the exact fault & providing remote assistance to replace the same.
 Supports end-end support, coordination and control of assigned Trouble Tickets and generating Incidence
within SLA depending on severity basis.
 Taking corrective action for maintaining KPI of 3G/4G Network for H3G and EE (TMUK & OUK)
 Testing of Call quality and drops which occurred in network liasing with other team for support.
 TRS and BTS Commissioning of NODE B (MORAN and 3UK Only Sites).
 Troubleshooting of MHA settings.
 Using Google Earth, MapInfo, Metricell and Service Checker to understand the network architecture at ground
level.
 Analysis of Traffica and Velocent reports.
 Report Analysis for Top 20 worst DCR List 3UK and EE sites and taking follow up for those in clearing the DCR
issues.
 KPI Network Management for 4G LTE Samsung, troubleshoot and passing on to the BO Team for 2 nd level
interrogation.
 Identifying the Hardware Issues of Samsung.
 Troubleshooting CDR, ERAB SR, RRC SR, Throughput degradations in Samsung LTE.
 Investigation of the Customer fault Tickets and providing optimum resolution.
 Hands on experience on Samsung LSM-R
 Able to do nearly all operations form LMS-R
 Troubleshooting of Mobility issue (Drop Calls) in Samsung LTE.
 Knowledge on command line working on Se-GW.
 Engaged in the rectification of customer complaints pertaining to LTE and 3G.

Application Software and Tools:

 Citrix Applications
 Citrix CAG
 IPCM Primary ticketing tool
 ITSM Ticketing Tool for H3G
 RAN Search tool
 Green Plum-SAP Business Objects
 NetAct and Tools
 Overseer
 Ericsson utilities
 Metricell
 Service checker
 Blarney
 Traffica
 Reporting Suite
 Atlas
 Circuit Manager
 Netcool
 Minerva
 Nemesis
 LSM-R
 Monolith
 Ericsson Operations-Permit Handler
 Ericoll
 Tang
 CM Editor

II. May’2012-May’2013 with Nokia Siemens Networks as Performance

Management Engineer on payroll of IMSI India Pvt. Ltd. for TTSL. in Noida

Job Responsibilities:

 First level support to field team for rectification of fault of BSS network elements.
 Responsible for Troubleshooting System Alarms related to BSC, BTS, Node B and RNC elements of TTSL
Network (HAR, KAR, AP, UP-WEST, UP-EAST, PUN).
 Diagnosis of faulty units to determine the exact fault & providing remote assistance to replace the same
 Alarms creation and deletion ,TRX creation and deletion according to customers requirement
 Supports end-end support, coordination and control of assigned Trouble Tickets and generating work orders
within SLA depending on severity basis
 Taking corrective action for maintaining KPI.

Areas of Exposure:
 Escalating call to site engineer/CTL/FLM/Circle Head/Technical Team depending upon the severity of the alarm
 Taking corrective measures to improve KPIs of the 2G /3G network and it’s stability.
 Generating sms for escalated calls and updates
 Creating Task & TT for those calls
 Configuring sectors and site information
 Supporting field engineers in clearing their alarms.
 ET Alarms resolution
 Taking Feedback
 Taking care of BSC Alarms and Planned Activities.

Application Software and Tools:

 Citrix Applications
 BMC PT4
 SMS Generator
 AWE
 Replica
 Reflection(Unix)
 Putty and Hyper terminal
 Router
  Nokia BTS Manager v2.1/8.0
 Nokia Flexi Edge Manager v3.2/3.5/4.0/4.1
 Reporting Suite

III. July’2011-May’2012 with JMD Engineering Pvt. Ltd., UPE. as Project Engineer

Job Responsibilities::

 Operation and maintenance of Nokia Flexi 2G and 3G BTS sites for Vodafone and Idea.
 Fault BTS Call Testing for QoS analysis.
 Integration of new Nokia BTS sites with the BSC.
 I&C of Nokia Flexi equipment and providing assistance to the Project and O&M Team.
 Interacting with our warehouse coordinator for proper material delivery from warehouse to sites
 Diagnosis of faulty units to determine the exact fault & providing remote assistance to replace the same

Projects:
 Client projects- Worked for Vodafone and Idea network to take care of Radio access network
part and fault management in case any problem customer faces while accessing network
under project.

IV. Dec’2010-July’2011 with ZTE Telecom India Pvt. Ltd. Outsourced by Niscom
Tele Infra Pvt. Ltd., UPE. as Project Engineer

Job Responsibilities:

 Installing, commissioning, configuring &
maintaining 3G equipments.
 Installing, commissioning, configuring IP 10
Ceragon (ZXMW SR10 S340) IDUs and SDR BTS.
 Installation and commissioning of Node B (ZXG
SDR 8800, 8900) & making them onair as 3G via
V-LAN as a media.
 RNC support with OMCR and NMS
 Making NODE B template, NODE B software
downloading.
 Creating 3G sites in RNC and defining the
entities.
 Implementation of 3G network.
 Swapping of GSM antenna{2-port(2G) with that
of 4 port(both 2G & 3G)}
 Successfully completed 2G/3G cutover over PTN
and MUX.
 Dealt with 3G Transmission of VLAN Media.
 Link Swapping (NEC to Ceragon)

 New Links done successfully and On aired New
sites too.
 Analysis of KPI report.
 Analysis of call drop & call routing.
 Analysis of Packet Data Traffic
 Troubleshooting NEC IDUs and MUX.
 Provided services to the IDUs from PTN and EMS
Visibility to sites.
 3G call test.
 BTS swapping.
 VSWR measurements & BTS Alarms extension,
Acceptance Testing
 Planning and scheduling activities to ensure
completion of the project within the time and
budgetary parameters and for optimizing
resource utilization.
 Co-ordinate with Project Manager, CTL, O&M
manager, Circle project Manager, OMCR, RNC,
PTN, NMS team for smooth operation and timely
rollout of network.

Attainments:

 Working as Key 3G On air Engineer for the  Knowledge of UTRAN

Project by Aircel - ZTE Architecture/Interfaces/Layer/Protocols
 Working as RNC Engineer in OMCR in Aircel-  Ensured all sites visibility and provided the Ring
ZTE(Lucknow) protection for 2G as well as 3G sites.
 Successfully launched 3G in Kanpur (230 sites)  Monitoring the alarms & trouble shooting if any
and Lucknow as 3G Lead. bad performance in the network.

Application Software and Tools:

 Internet Explorer Window XP
 LMT
 PNMT
 Hyper Terminal
 Optical tester
 Telnet
 Site Master
 Lan Tester
 MapInfo
 Wireshark

V. Apr’2009- Nov’2010 with MS Group of Constructions Pvt. Ltd., U.P.E as BSS

Engineer (Project)

Job Responsibilities:

 Operation and maintenance of Nokia Ultra BTS sites for Vodafone, TTSL and Indus
 Integration of new Nokia BTS sites with the BSC.
 Monitoring the alarms & trouble shooting if any bad performance in the network.
 Co-ordinate with project manager, O&M manager, Circle project Manager, OMC team and NOC team for
smooth operation and timely rollout of network.
 Interacting with our warehouse coordinator for proper material delivery from warehouse to sites

Attainments:
 Integration and Commissioning of Nokia BTS-
Ultra.
 E1 through from RRI, FIU & E1/T1.
 Installation of 0.6, 1.2, 1.8, 2.4 meter Antenna
Aligning of microwave Hop.
 VSWR measurements & BTS Alarms extension,
acceptance testing.
 Power connection through Power Plant-DELTA &
ELTEK.
 Provide 24X7 supports to provide network
availability.

Application Software and Tools:

 Nokia site wizard tool for GSM 900, 1800 band.  Good Command in protocol level structure of
 Site Master (VSWR Measurements). GSM.
 MS Office.

Computer Skills

 Operating System: Windows XP/2000/98,Linux Red Hat 5/Fedora/Ubuntu

 UNIX Shell Scripting
 LINUX Basic Commands

Academic Circles
 B.Tech (Electronics & Communication) 1st Division 2004-2008 from IEC College of Eng. & Tech. ,Greater Noida
 12th from Dr.V.S.E.C. Kidwai Ngr Kanpur, I.C.S.E. Board in 2002
 10th from Dr.V.S.E.C. Kidwai Ngr Kanpur, I.C.S.E. Board in 2000

Declaration

I hereby declare that all the above information furnished by me is true to the best of my knowledge and given an
opportunity, I shall definitely prove my worth.
PLACE:.....................
DATE:......................

(Neelesh Gupta)