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2:01, May 17
Info: You are now chatting with Korey.
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2:01, May 17
Korey: Hi whats up?
2:01, May 17
2:02, May 17
abdulrahman: IAM OK
2:02, May 17
2:02, May 17
abdulrahman: ı have a problem with Chegg Tutors and this message showing in the orders ( Sorry, your account was deactivated.)
and when ı start lesson with tutors the lessons dont start it told me to (Please update your credit card information The card we had
on file for you was declined. Please add a valid credit card to continue using Chegg Tutors (the new card will be charged for the
amount of your outstanding balance).) ı tried to use vereral cart but the problem stand on so ı want help please
2:02, May 17
2:02, May 17
Korey: Can I get your email?
2:02, May 17
2:03, May 17
abdulrahman: facebookbut555@gmail.com
2:03, May 17
2:03, May 17
Korey: Thanks, one sec...
2:03, May 17
2:04, May 17
abdulrahman: thanks
2:04, May 17
2:08, May 17
Korey: I removed some cards. Try clearing cache and cookies, make sure you are running Chrome, Edge, or Safari. You can also try
incognito, or a different device. Just make sure you are only logging in on one device at a time and try again.
2:08, May 17
2:10, May 17
abdulrahman: ı already tried to clear cache and cookied and many way but ı couldnt solve a problem
2:10, May 17
2:11, May 17
Korey: I don't know I don't see any problems from our side. Maybe try paypal.
2:11, May 17
2:12, May 17
abdulrahman: how can ı use paypal
2:12, May 17
2:12, May 17
abdulrahman: for tutors
2:12, May 17
2:13, May 17
Korey: You can also reach out to tutors directly at tutors-support@chegg.com or 855-411-5743
2:13, May 17
2:17, May 17
Info: Thank you for chatting with us.
2:17, May 17